Xiao-i

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Chinese AI company focusing on cognitive intelligence

Last updated November 2, 2026

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Overview

Xiao-i (小i机器人) is a Chinese cognitive intelligence company founded in 2001 and headquartered in Shanghai. It describes itself as a global pioneer in the field of Cognitive Intelligence, with a focus on continuous innovation and breakthroughs in core technologies rooted in natural language processing. The company's stated mission is to "serve and benefit more people with our AI technology," and its development goal is to achieve scalable implementation and commercialization of its innovative outcomes. Over more than two decades, Xiao-i has accumulated extensive technical and industry experience, positioning itself as a pioneering enterprise in artificial intelligence. Xiao-i provides comprehensive cognitive intelligence solutions and services to global customers and partners. According to its official website, the company is a veteran in deploying AI technology in over 1,000 application scenarios across various sectors. Its offerings span commercial intelligent customer service, dialogue systems, and other cognitive intelligence industrial applications. The company has built a substantial intellectual property portfolio, including 323+ authorized patents (21 in the USA), 138+ software copyrights, 253+ registered trademarks, and 16+ works registrations. It participates in four national standards and five group standards for AI, and leads the first international standards for AI Affective Computing (ISO/IEC JTC1/SC35 WD30150). Xiao-i has gained recognition from major industry analysts. In its Top 10 Strategic Technology Trends for 2017, Gartner identified Xiao-i, Apple Siri, and Microsoft Cortana as representatives of the global dialogue system. A Frost & Sullivan market research report from November 2018 noted that in the domain of commercial intelligent customer service, Xiao-i secured a high market share, solidifying its leading position. The company maintains a research and development team supported by over 20 international top AI expert advisors, mainly from institutions such as Columbia University and the Hong Kong University of Science and Technology. Xiao-i is publicly listed on NASDAQ under the ticker AIXI. The company emphasizes operating with integrity and compliance with applicable laws and regulations in the countries and regions where it operates. It is committed to promoting the industrial development of cognitive intelligence, establishing a sound compliance management system, and implementing compliance management throughout its business processes. Xiao-i also expresses a commitment to corporate social responsibility and to building a bright future for AI.

History

Xiao-i was established in 2001 and has since been dedicated to continuous innovation and breakthroughs in core technologies related to cognitive intelligence rooted in natural language processing. Over more than 20 years of technical accumulation and industry experience, the company has become a pioneering enterprise in the field of artificial intelligence. Its development goal is to achieve scalable implementation and commercialization of its innovative outcomes. By 2017, Xiao-i had gained international recognition when Gartner, in its Top 10 Strategic Technology Trends for 2017, pointed out that Xiao-i, Apple Siri, and Microsoft Cortana were representatives of the global dialogue system. In November 2018, a Frost & Sullivan market research report stated that in the domain of commercial intelligent customer service, Xiao-i had secured a high market share, solidifying its leading position. As of February 2024, the company reported having 323+ authorized patents (including 21 in the USA), 138+ software copyrights, 253+ registered trademarks, and 16+ works registrations. It participates in four national standards and five group standards for AI, and leads the first international standards for AI Affective Computing (ISO/IEC JTC1/SC35 WD30150). Xiao-i is listed on NASDAQ under the ticker AIXI and describes itself as a global pioneer company in the field of Cognitive Intelligence.

2024
As of 23 Feb 2024, Xiao-i reports 323+ authorized patents, 138+ software copyrights, 253+ registered trademarks, and 16+ works registrations.
2018
Frost & Sullivan report notes Xiao-i's high market share and leading position in commercial intelligent customer service.
2017
Gartner names Xiao-i, Apple Siri, and Microsoft Cortana as representatives of the global dialogue system in its Top 10 Strategic Technology Trends for 2017.
2001
Xiao-i is established.

Products and positioning

Cognitive intelligence solution provider

Cognitive intelligence solutions
Comprehensive solution and service for global customers and partners, deployed in 1000+ application scenarios across various sectors.
Commercial intelligent customer service
A domain where Xiao-i has secured a high market share and leading position according to Frost & Sullivan.
AI affective computing standards
Xiao-i leads the first international standards for AI Affective Computing (ISO/IEC JTC1/SC35 WD30150).

Controversies

2026
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2020
Xiao-i Robot sues Apple over Siri patent
Xiao-i Robot filed a lawsuit against Apple at the Shanghai Higher People's Court, alleging that Siri infringed its patent. The company sought an order to stop the alleged infringement and RMB 10 billion in compensation. The dispute concerns patent claims related to Siri, Apple's voice assistant. The filing was reported on August 3, 2020.
Source 1 Source 2 Source 3

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