Uber controversies

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• Boise woman sues Uber, saying company failed to protect her from delivery driver

Company response

• Denial — Uber

  Uber disputes the findings and plans to appeal the decision.

• Denial — Uber

  "We strongly disagree with this decision and disproportionate fine," an Uber spokesperson said

• Clarification — Uber

  adding that the company takes drivers' rights seriously and its policies include both human reviews and opportunities for drivers to dispute platform suspensions

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• The Dutch privacy watchdog has fined Uber €825 million (approximately $966 million) for the way it used automated systems to suspend and deactivate drivers.

• Uber disputes the findings and plans to appeal the decision.

• Reuters reported that the decision was reached on Friday, Aug. 21.

Company response

• Denial — Uber

  We have a clear zero-tolerance policy for confirmed service denials, and we fundamentally disagree with the DOJ's allegations.

• Remediation — Uber

  The company says it began waiving the late fees for any rider who 'certifies' they're disabled, though it did not clarify how a passenger would do that.

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• The DOJ alleges the company's actions violate Title III of the Americans with Disabilities Act, which prohibits discrimination based on a person's disability.

• Last fall, the Justice Department filed a $125 million lawsuit against Uber, alleging that the ride-sharing company discriminates against passengers with disabilities.

• We have a clear zero-tolerance policy for confirmed service denials, and we fundamentally disagree with the DOJ's allegations.

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• Uber on Monday ⁠said it had won its ‌bid to throw out two linked lawsuits valued at around £340 million ($453 million) ​brought by thousands ⁠of London black ⁠cab drivers and two former ⁠private hire ‌companies.

• The ride-hailing app was sued in ⁠2024 over allegations about how it ​obtained ‌a private hire vehicle ⁠operating licence ​in the British capital, with the claimants alleging Uber ⁠gave "misleading and inaccurate information" ​to Transport for London.

Company response

• Denial — Instacart

  does not and will not engage in surveillance pricing.

• Denial — JetBlue

  does not use personal information or web browsing history to set individual pricing.

• Denial — Delta Air Lines

  Delta also denied using personal data to individually price fares

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• The Federal Trade Commission (FTC) said it launched an inquiry into nine companies, ordering them to provide information about how they use consumers' and workers' personal data to set prices and compensation.

• Federal regulators announced Wednesday that they are examining whether major airlines, ride-hailing companies, delivery services and retailers are using personal data to charge different customers different prices for the same products and services or determine how much gig workers are paid.

• The orders were sent to Delta Air Lines, United Airlines, JetBlue, Lyft, Uber, DoorDash, Instacart, Target and Walmart, according to the FTC.

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• The complaint further states that Good immediately knew he had broken his neck and repeatedly protested the driver's claims that he was uninjured. He is seeking to hold Uber accountable for his injuries, as well as its failure to "appropriately screen, hire and supervise their driver."

• Will Good, 31, filed a $63 million negligence suit against the rideshare company seeking to hold Uber accountable for his injuries and for its 'unsafe business practices that endanger all driver in Massachusetts,' according to the suit, which was filed Tuesday.

Company response

• Remediation — Uber

  Uber SA has pledged to increase safety campaigns for food delivery drivers and review the insurance they provide.

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• This follows a Thomson Reuters Foundation report about the mounting risks faced by drivers during the Covid-19 pandemic, citing a lack of training and safety equipment coupled with poorly advertised and often insufficient insurance cover.

• Uber SA has pledged to increase safety campaigns for food delivery drivers and review the insurance they provide.

Company response

• Remediation — Lyft

  Lyft表示，该公司已经设立了一个司机法律辩护基金（Driver Legal Defense Fund），以支付其司机根据该法律可能产生的100%的法律费用。

• Remediation — Uber

  Uber首席执行官达拉·科斯罗萨西（Dara Khosrowshahi）也在周五做出了类似的承诺，他在一条推文中表示，将为司机支付法律费用。

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• Lyft表示，该公司已经设立了一个司机法律辩护基金（Driver Legal Defense Fund），以支付其司机根据该法律可能产生的100%的法律费用。

• Uber首席执行官达拉·科斯罗萨西（Dara Khosrowshahi）也在周五做出了类似的承诺，他在一条推文中表示，将为司机支付法律费用。

• Lyft两家打车公司宣布，受德克萨斯州严厉的堕胎法的影响，如果旗下司机因为曾带怀孕六周后的女性接受堕胎而被起诉，Uber和Lyft将承担他们的任何法律费用。

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• It states one claim for relief against Uber and Lyft and for failing to provide the plaintiff with a statutorily required copy of his background report and a description in writing of his rights.

• A complaint filed last Friday asserts that Checkr Inc. violated the Fair Credit Reporting Act (FCRA) by reporting to Uber Technologies Inc. and Lyft Inc. that the plaintiff was listed as deceased on Social Security Administration’s (SSA) Death Master File.

Company response

• Refund or compensation — Uber

  The company added that, as of last week, any passengers certified as disabled would have their fees automatically refunded.

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• In response, federal prosecutors filed a lawsuit in US District Court for the Northern District of California that’s demands the company stop the alleged discrimination and pay damages, including a civil penalty.

• After a recent change last week, now any rider who certifies they are disabled will have fees automatically waived.

• However, Uber denies that it's in violation of the ADA.

Company response

• Clarification — Uber

  'For example, the driver fatigue finding is misrepresented, referring to 'continuous driving time', when it actually includes the cumulative time a driver may be online, offline and then online again throughout the day.'

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• A later audit by Uber found another 524 incidents were not reported.

• A year-long NSW Point to Point Transport Commission audit also found Uber allowed drivers to be on the road for 17 hours straight and failed to address more than 50 drivers reported to be distracted and drowsy.

• The findings resulted in Uber being fined $203,500 and issued with 13 improvement notices on August 12.

Source excerpt

• 优步宣布的这一改变将于周三生效。

• 报道指出，这一改变将把英国的优步司机重新归类为雇员而不是独立合同工，使英国成为优步直接提供带薪休假和退休金拨款的首个市场。

• 优步将向其英国司机提供带薪休假和退休金缴款。在一场围绕零工经济雇佣关系的斗争中，这是优步在其最大海外市场之一采取的一个成本高昂的转变。

Company response

• Clarification — Uber

  Over the past months, we have put in place a landmark framework for stronger protections and more benefits for independent couriers in Italy, while working hard to set new standards for health and safety protection

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• Companies were given 90 days to comply with the requests.

• The more than 60,000 couriers who worked for Uber Eats, Glovo, Just Eat and Deliveroo in Italy during 2017-2020 must be offered non-permanent contracts with fixed pay, the Milan prosecutors' office said in a statement.

• They were also ordered to pay fines totalling some 733 million euros ($900 million) to settle the labour safety issues with Italian authorities, a sum that could rise based on their other infractions.

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• Colombia’s Superintendency for Industry and Commerce (SIC) ordered the immediate suspension of services of the US company last month, claiming it was competing unfairly with local taxi companies.

• Taxi app Uber is suing Colombia before an international arbitration committee, claiming that a recent order to suspend its services is in violation of the free trade agreement with the United States.

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• The lawsuit filed Thursday states the boy took the trip because he wanted to run the bases at the Braves stadium.

• A Mount Pleasant mother has sued Uber claiming her underage son was picked up from school alone by a driver, who then took the child to Atlanta.

• Wintz is suing the rideshare company for negligence, citing Uber policy that anyone under 18 must be accompanied by someone 18 years of age or older on any ride.

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• The Silicon Valley giant, which owns the scooter and bike company Jump, escalated that battle on Tuesday by suing the city in federal court.

• Uber's 44-page complaint argues that L.A.'s data-sharing requirements violate the protections against unreasonable search and seizure in the 4th Amendment and the California Constitution.

• Uber's lawyers asked a federal judge to prevent the Transportation Department from "taking any actions to implement or enforce" the geolocation requirements, including "any actions to deny, withhold, withdraw or cancel a permit for Jump to operate in the city."

Company response

• Denial — Uber

  On Tuesday, Uber said it would fight the lawsuit. "At a time when California's economy is in crisis with four million people out of work, we need to make it easier, not harder, for people to quickly start earning," the company said. "We will contest this action in court, while at the same time pushing to raise the standard of independent work for drivers in California, including with guaranteed minimum earnings and new benefits."

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• The ride-hailing giants Uber and Lyft shirk state law by misclassifying their California drivers as independent contractors, according to a lawsuit filed Tuesday by the state and several cities.

• In a 27-page lawsuit filed in the San Francisco County Superior Court, California Attorney General Xavier Becerra says Uber and Lyft do not compensate their drivers for time refueling, maintaining their vehicles, rest breaks and time spent monitoring the respective ride-hailing apps.

• The state of California is suing Uber and Lyft for classifying their drivers as contractors instead of employees.

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• Sandra Denton -- aka Pepa from Salt-N-Pepa -- is suing the ride-share service along with one of its drivers and the drivers of 3 other vehicles, claiming a 2018 chain-reaction car crash left her with injuries, pain, and loss of wages.

• William Good, 31, of Somerville, alleges in the lawsuit that Uber “failed to appropriately screen, hire and supervise their driver, resulting in severe and life-changing injuries to Mr. Good, who is now a quadriplegic.”

• A Massachusetts man who was left a quadriplegic when his Uber vehicle crashed last year is seeking $63 million in damages in a negligence lawsuit he has filed against the ride-hailing platform.

Company response

• Clarification — Uber

  当我们无法提供某些数据，如数据根本就不存在，或者披露此类数据会侵犯GDPR规则中其他人的权利时，我们会给出解释。

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• 该诉讼由来自英国伦敦、伯明翰、诺丁汉和格拉斯哥四个地区的优步司机在阿姆斯特丹(优步欧洲总部所在地)地区法院提起，而且获得了App Drivers & Couriers Union(ADCU)的支持。

• 优步的一名发言人表示，公司正“努力”遵守GDPR的数据要求，但是无法满足所有要求。

• 一群英国优步(Uber)司机正起诉优步荷兰子公司，要求获得更多由该公司收集的有关他们个人的数据，其中包括“个人资料和自动决策”等信息，而且此类数据符合欧盟的数据保护通用条例(GDPR)。