Telus Corporation

Corporate brand

TELUS is a Canadian telecommunications and technology group spanning connectivity, wireless, healthcare technology, agriculture technology, customer experience, digital services, and artificial-intelligence data services.

Last updated October 18, 2026

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Overview

Telus Corporation is a Canadian publicly traded communications and technology holding company headquartered in Vancouver, British Columbia. Its principal Canadian operating businesses are Telus Communications, which provides fixed-line voice, broadband, television, data, security and other consumer and business services; Telus Mobility, a national wireless operator; and Telus Health, a healthcare technology and services platform. The group also owns TELUS Digital, formerly known as TELUS International, an international provider of customer-experience management, business-process outsourcing, digital transformation, trust and safety, and artificial-intelligence data services. The company’s roots lie in Alberta Government Telephones, the provincial telephone provider created in 1906. During the late 1980s and early 1990s, Alberta began privatizing its telecommunications assets. The newly established Telus conducted an initial public offering on August 9, 1990, described in reference material as the largest Canadian IPO of its time. Alberta subsequently sold its remaining ownership. The former Alberta and Edmonton telecommunications brands, including AGT and ED TEL, were progressively retired, and the Telus name became the common brand across the business by the mid-1990s. A decisive expansion occurred in 1999, when Telus merged with British Columbia Telephone Company, commonly known as BC Tel. The combined company retained the Telus name and became one of Canada’s largest telecommunications operators. BC Tel’s Burnaby facilities initially served as the merged company’s headquarters; Telus later moved its corporate headquarters to Vancouver following completion of the Telus Garden complex. Telus Communications remains the group’s main Canadian connectivity business. It serves residential, small-business, enterprise and public-sector customers with internet access, mobile and fixed voice, television, data networking, security and alarm monitoring, and related digital services. Telus Mobility operates wireless networks using technologies including 5G, LTE, HSPA+ and low-power wide-area connectivity. The group also operates Koodo Mobile as a separate flanker brand aimed at more price-conscious customers, particularly younger consumers. Healthcare became a major strategic pillar after Telus acquired Emergis in 2007 for C$763 million. Emergis supplied electronic business and healthcare capabilities and formed the foundation for Telus Health. Subsequent acquisitions and investments expanded the business into electronic medical records, virtual care, clinics, pharmacy and benefits administration, mental-health and wellness services, and healthcare information exchange. In the late 2010s, Telus invested heavily in digital health ventures and acquired healthcare assets, positioning Telus Health as one of Canada’s largest healthcare information-technology providers. The international digital-services business developed through TELUS International, which listed on the Toronto Stock Exchange and New York Stock Exchange in February 2021 while Telus retained majority voting control. Its acquisitions included Lionbridge AI in 2020 for approximately US$935 million and WillowTree for approximately US$1.2 billion. The business was rebranded TELUS Digital in 2024 and became wholly owned by Telus after Telus agreed to acquire the remaining shares in 2025 in a transaction valued in the reference material at approximately US$539 million; the transaction was reported as closing on October 31, 2025. TELUS therefore combines a regulated and infrastructure-intensive Canadian telecommunications base with faster-growing or more internationally distributed activities in healthcare, digital customer experience, artificial-intelligence data and business technology. Its identity is associated with nationwide connectivity, customer-service positioning, technology-enabled healthcare and a broad portfolio of social and community initiatives.

History

TELUS developed from Alberta Government Telephones, a provincial telephone provider established in 1906. AGT served Alberta for much of the twentieth century, but the province began privatizing its telecommunications assets during the late 1980s and early 1990s. Telus was established in connection with that privatization process, and its initial public offering on August 9, 1990, was described as the largest Canadian IPO to that point. Alberta sold its remaining interest the following year. By 1996, the AGT and ED TEL names had been retired in favor of the Telus identity. The company’s national scale increased substantially through its 1999 merger with British Columbia Telephone Company. The merged organization retained the Telus name. BC Tel’s facilities in Burnaby initially served as the corporate base, before Telus later established its headquarters in Vancouver after the completion of the Telus Garden complex. The merger gave Telus a particularly strong position in Western Canada and helped create the platform for national wireless, broadband and enterprise expansion. Telus Communications became the group’s principal operating subsidiary, offering fixed-line telephony, internet, television, data, security and business communications. Telus Mobility developed into a national wireless operator with 5G, LTE, HSPA+ and other network technologies. The company also introduced or maintained separate brands, including Koodo Mobile, which serves more price-sensitive wireless customers. Diversification beyond telecommunications accelerated with the acquisition of Emergis in 2007. Emergis brought electronic-business and healthcare capabilities that became the foundation of Telus Health. Telus subsequently expanded into electronic medical records, digital health platforms, virtual care, clinical and healthcare administration services, and related technology. Acquisitions and investments during the late 2010s made Telus a major Canadian healthcare information-technology provider. Telus also partnered with Babylon on a Canadian digital-health application incorporating automated symptom-checking functions. Telus pursued international growth through TELUS International, a subsidiary focused on customer experience, business-process outsourcing, digital services and artificial-intelligence data work. The business acquired Lionbridge AI in 2020, adding data labelling and annotation capabilities, and later agreed to acquire WillowTree to strengthen digital product design and development. TELUS International became publicly traded in 2021 while Telus retained voting control. In 2024 it adopted the TELUS Digital name. Telus subsequently agreed to acquire the remaining publicly held shares, and the business became wholly owned by Telus after the reported October 31, 2025 closing. The modern Telus group is consequently organized around several related but distinct growth platforms: Canadian consumer and business connectivity, mobile communications, healthcare technology and services, agriculture technology, and international digital customer-experience and artificial-intelligence services. The company remains publicly traded in Canada and continues to use the TELUS identity across its major operating businesses.

2025
TELUS Digital becomes wholly owned
[1]Telus Corporationen.wikipedia.org
Telus completes the reported acquisition of the remaining TELUS Digital shares.
2024
TELUS Digital rebrand
[1]Telus Corporationen.wikipedia.org
TELUS International changes its name to TELUS Digital.
2023
Creation of Telus Consumer Solutions
[1]Telus Corporationen.wikipedia.org
Telus combines its mobility and home-service divisions into Telus Consumer Solutions.
2021
TELUS International public listing
[1]Telus Corporationen.wikipedia.org
TELUS International begins trading on the Toronto and New York stock exchanges while Telus retains majority voting control.
2020
Lionbridge AI acquisition
[1]Telus Corporationen.wikipedia.org
TELUS International acquires Lionbridge AI, expanding into artificial-intelligence data services.
2007
Emergis acquisition
[1]Telus Corporationen.wikipedia.org
Telus acquires Emergis for C$763 million, creating the foundation for Telus Health.
1999
Merger with BC Tel
[1]Telus Corporationen.wikipedia.org
Telus merges with British Columbia Telephone Company and retains the Telus name.
1996
AGT and ED TEL names are retired
[1]Telus Corporationen.wikipedia.org
Former regional operating brands are replaced by the unified Telus identity.
1991
Alberta exits its remaining ownership
[1]Telus Corporationen.wikipedia.org
The provincial government sells its remaining interest in Telus.
1990
Telus initial public offering
[1]Telus Corporationen.wikipedia.org
Telus launches its initial public offering during Alberta’s telecommunications privatization process.
1906
Alberta Government Telephones is established
[1]Telus Corporationen.wikipedia.org
Alberta Government Telephones begins operating as the province’s major telephone provider and later becomes part of the corporate history underlying Telus.

Products and positioning

A Canadian connectivity and technology group positioned around reliable communications, customer experience, digital healthcare, business transformation and socially oriented innovation.

Telecommunications
TELUS Communications
The group’s principal Canadian communications subsidiary provides fixed-line voice, broadband internet, television, data networking, security and alarm monitoring, and related consumer and business services. It serves residential, small-business, enterprise and public-sector customers and forms the core of Telus’s domestic connectivity operations.
Wireless telecommunications
TELUS Mobility
TELUS Mobility operates Telus’s Canadian wireless network and sells mobile voice and data services, devices and connected products. Its network portfolio includes 5G, 5G+, LTE, HSPA+ and low-power wide-area technologies. The business is one of Canada’s largest wireless operators.
Wireless telecommunications · 2008
Koodo Mobile
Koodo Mobile is Telus’s flanker wireless brand. It was created to address customers seeking simpler or more affordable mobile offers and has been associated with high-school, college and university-aged consumers.
Healthcare technology and services · 2007
TELUS Health
TELUS Health provides healthcare information technology and digital health services. Its activities have included electronic medical records, virtual care, healthcare administration, benefits-related services, mental-health and wellness tools, clinics and other technology-enabled healthcare offerings. The business grew from Telus’s 2007 acquisition of Emergis.
Digital business services
TELUS Digital
TELUS Digital, formerly TELUS International, provides customer-experience management, business-process outsourcing, digital transformation, product design and development, trust and safety, and artificial-intelligence data services. Its international operations serve companies across multiple industries and markets.
Agricultural technology
TELUS Agriculture
TELUS Agriculture is a technology-oriented business serving agricultural and food-sector participants. The reference material identifies it as one of the group’s operating platforms, but does not provide enough detail to describe individual products or services reliably.

Controversies

2026
Alleged ShinyHunters data theft
Reference material reports that the cybercrime group ShinyHunters claimed to have taken more than one petabyte of data from Telus and TELUS Digital and demanded a US$65 million ransom. The alleged material reportedly included personally identifiable information, customer and call data, recordings, financial information, background-check information, Salesforce records and source code. The claims are allegations and require confirmation from authoritative incident disclosures.
Source
2020
Koodo discloses customer data breach
Koodo disclosed that an unauthorized third party accessed its systems using compromised credentials and copied archived customer data, including account and telephone numbers. Telus said it was contacting affected customers and taking protective steps.
Source
2019
Telus sues former manager over alleged misappropriation
Telus filed a civil claim against former senior manager Lisa Ballinger, alleging that she misappropriated more than $180,000 for personal expenses. The allegations have not been tested in court.
Source
2019
WiLAN settles Canadian patent litigation with Rogers, Telus and Bell
Wi-LAN announced that it had settled its Canadian patent litigation with Rogers, Telus and Bell. The announcement concerned the resolution of the litigation involving the three Canadian service providers. The settlement terms, including any agreed consideration, were confidential. No further details of the agreement were disclosed in the announcement.
Source

2025
Acquire remaining TELUS Digital sharesM&A
Background
Telus sought full ownership of its international digital-services subsidiary after retaining majority voting control following the 2021 public listing.
Action taken
Telus agreed to acquire the remaining TELUS Digital shares in a cash-and-stock transaction reported at approximately US$539 million.
Aftermath
The transaction was reported as closing on October 31, 2025, making TELUS Digital wholly owned by Telus Corporation.
Transaction value. Approximately US$539 million (2025)
Source
2024
Rebrand TELUS International as TELUS DigitalStrategy
Background
The subsidiary had expanded beyond customer-experience outsourcing into digital transformation and artificial-intelligence data services.
Action taken
TELUS International adopted the TELUS Digital name.
Aftermath
The new name emphasized the subsidiary’s broader digital-services positioning.
Source
2023
Create Telus Consumer SolutionsStrategy
Background
Telus reorganized its consumer connectivity operations to bring home and mobility businesses into a more integrated structure.
Action taken
The mobility and home-service divisions were combined into Telus Consumer Solutions.
Aftermath
The reorganization aligned major consumer connectivity activities under a single operating division.
Source
2022
Acquire WillowTreeM&A
Background
TELUS International aimed to strengthen its digital product design, development and transformation offering.
Action taken
TELUS International agreed to acquire WillowTree for approximately US$1.2 billion.
Aftermath
The transaction broadened TELUS Digital’s capabilities in digital product strategy, design and software development.
Acquisition price. Approximately US$1.2 billion (2022)
Source
2020
Acquire Lionbridge AIM&A
Background
TELUS International sought to expand its digital and artificial-intelligence data capabilities.
Action taken
TELUS International acquired Lionbridge AI in a transaction reported at approximately US$935 million.
Aftermath
The acquisition added data labelling and annotation capabilities used in the development of artificial-intelligence systems.
Acquisition price. Approximately US$935 million (2020)
Source
2007
Acquire EmergisM&A
Background
Telus pursued diversification into electronic business services and healthcare information technology.
Action taken
Telus acquired Emergis for C$763 million.
Aftermath
Emergis became the foundation for Telus Health and helped move the group beyond conventional telecommunications.
Acquisition price. C$763 million (2007)
Source
1999
Merge with BC TelM&A
Background
Telus sought greater scale and a stronger Western Canadian telecommunications position.
Action taken
Telus merged with British Columbia Telephone Company and retained the Telus name.
Aftermath
The transaction created a larger regional telecommunications group and supported later expansion across wireless, broadband and enterprise services.
Source

Recent events

2022-01
Telus completes acquisition of Fully Managed[5]Telus完成对Fully Managed的收购obj.ca
Reported: 2022-02-18
Telus acquired Ottawa-based IT firm Fully Managed for $137 million. Telus said the deal closed the previous month.
2021-08-18
TELUS expands 5G service to Quesnel[6]TELUS将5G服务扩展至昆内尔finance.yahoo.com
Reported: 2021-08-18
TELUS expanded its 5G network to Quesnel, British Columbia, giving residents and businesses access to its 5G service.
2021-07-14
OutLoud selected for Telus kindness award donation[7]OutLoud获选Telus善举奖捐赠对象nugget.ca
Reported: 2021-07-14
OutLoud was among ten charities selected in the Telus #friendlyfuturedays contest to receive a $10,000 donation recognizing kindness.
2021-03-08
Telus vaccine appointment call-centre failures in British Columbia[8]Telus在不列颠哥伦比亚省的疫苗预约呼叫中心故障cheknews.ca
Reported: 2021-03-10
Telus failed to adequately operate British Columbia’s new vaccine appointment hotlines when they launched on Monday, causing delays, dropped calls and frustration. Telus apologized and said it was adding call agents.
Weekdays and relative dates follow the original report; their exact calendar dates have not been verified.
Unconfirmed
AgriWebb closes £17 million investment round[9]AgriWebb 完成 1,700 万英镑融资farminguk.com
Reported: 2021-01-28
AgriWebb closed a £17 million investment round, after which the company was valued at over £55 million. The investment was led by TELUS.
2021-01-25
Telus International announces public offering[10]Telus International 宣布公开发行winnipegfreepress.com
Reported: 2021-01-25
Telus International planned a US$958.3 million public offering to bring in outside investors and support its digital and artificial intelligence business; the company expected to price its shares between US$23 and US$25 each on the New York Stock Exchange.
2020-11-24
Telus launches $100 million social impact fund[11]Telus推出1亿美元社会影响力基金mobilesyrup.com
Reported: 2020-11-24
Telus launched the $100 million Telus Pollinator Fund for Good to invest in startups focused on social innovation and economic growth.
2020-10-28
Telus and Calm partner to provide wellbeing content[12]Telus与Calm合作提供身心健康内容mobilesyrup.com
Reported: 2020-10-28
Telus partnered with Calm to make Calm meditation and relaxation content available to Optik TV and Pik TV customers in Canada at no charge.
Unconfirmed
Telus acquires Price’s Alarms[13]Telus收购Price’s Alarmsmobilesyrup.com
Reported: 2020-08-30
Telus acquired Price’s Alarms, a security company based in Victoria, British Columbia. Telus said the acquisition would enable it to serve more residential and business customers with security services and products.
2020-08-13
Telus launches NHL on Optik app[14]Telus推出NHL on Optik应用mobilesyrup.com
Reported: 2020-08-13
Telus launched the NHL on Optik app, which lets customers follow their team during the playoffs and provides standings, scores, schedules and games.

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