Telus Corporation controversies
Controversies tied to this brand in public sources. A listing is not a finding of fault.
Back to profile4 entries
2026
Alleged ShinyHunters data theft
Reference material reports that the cybercrime group ShinyHunters claimed to have taken more than one petabyte of data from Telus and TELUS Digital and demanded a US$65 million ransom. The alleged material reportedly included personally identifiable information, customer and call data, recordings, financial information, background-check information, Salesforce records and source code. The claims are allegations and require confirmation from authoritative incident disclosures.
2020
Koodo discloses customer data breach
Issue disclosure
Koodo disclosed that an unauthorized third party accessed its systems using compromised credentials and copied archived customer data, including account and telephone numbers. Telus said it was contacting affected customers and taking protective steps.
Company response
Investigation — Telus
and will continue our own internal investigation.
Remediation — Koodo
Koodo says that it applied ‘port protection’ on all vulnerable accounts, which requires a customer to call the carrier before they can port the number.
Ongoing disclosure — Telus
Telus also told MobileSyrup that it will notify all customers who were possibly impacted by the breach.
Source excerpt
According to the email, an unauthorized third-party was able to access Koodo’s systems on February 13th using compromised credentials. Further, the third-party copied data from August and September 2017 that included some customers’ account numbers and telephone numbers.
Some Koodo customers are receiving emails from the carrier notifying them of a recent security incident.
2019
Telus sues former manager over alleged misappropriation
Lawsuit filed
Telus filed a civil claim against former senior manager Lisa Ballinger, alleging that she misappropriated more than $180,000 for personal expenses. The allegations have not been tested in court.
Source excerpt
No response has been filed to the suit that contains allegations that have not been tested in court.
Telus is suing a former senior manager who allegedly misappropriated nearly $180,000 for personal expenses.
2019
WiLAN settles Canadian patent litigation with Rogers, Telus and Bell
Settlement
Wi-LAN announced that it had settled its Canadian patent litigation with Rogers, Telus and Bell. The announcement concerned the resolution of the litigation involving the three Canadian service providers. The settlement terms, including any agreed consideration, were confidential. No further details of the agreement were disclosed in the announcement.
Wi-LAN announced that it settled its Canadian patent litigation with Rogers, Telus and Bell. The settlement terms, including any agreed consideration, were confidential.
Source excerpt
Wi-LAN Inc. ("WiLAN"), a Quarterhill Inc. ("Quarterhill") company (TSX: QTRH) (NASDAQ: QTRH), today announced that it has settled its Canadian patent litigation with Rogers (Federal Case: T-304-16), Telus (Federal Case: T-301-16) and Bell (Federal Case: T-303-16).