Support.com
Support.com is a technical-support and managed IT services brand operated by RealDefense LLC.
Last updated August 26, 2026
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Overview
Support.com is a technical-support services brand serving consumers and businesses with remote assistance for computers, mobile devices, connected products, and smart-home technology. The brand traces its corporate history to Replicase Inc., a software company launched in Redwood City, California, in September 1997 by Mark Pincus, Scott Dale, and Cadir Lee. After an early investment from SoftBank, the company became Tioga Systems and explored self-healing software intended to detect and correct problems in Windows applications. In December 1999, it adopted the Support.com name and shifted its emphasis toward support software for enterprise customers. Support.com completed an initial public offering in July 2000. In 2002, the corporation changed its name to SupportSoft, Inc., reflecting its enterprise-support software orientation. During the following decade it expanded through acquisitions, including Core Networks, YourTechOnline, Sammsoft, SUPERAntiSpyware, and RightHand IT. The company returned to the Support.com name in 2009 after Consona Corporation acquired its enterprise technology. The acquisition history broadened the business from support software into consumer technology assistance, security-related utilities, outsourced help-desk operations, and managed IT services. The brand’s service portfolio has included TechSolutions, a direct-to-consumer support offering delivered through live agents by telephone, online chat, and virtual home visits. Support.com has also offered guided self-help tools, remote technical-support operations, outsourced call-center services, and platforms for organizations that manage support interactions. Its Nexus Service Delivery Platform was designed to help support providers coordinate service delivery and analyze interactions, with later versions adding mobile-device support and real-time analytics. RightHand IT, acquired in 2012 and retained within the broader business, provides managed IT and technology-support services for small businesses. Support.com has worked with technology, telecommunications, retail, and software partners. Reported customers and commercial relationships have included Zendesk, Upclick, SiOnyx, Cox Communications, Comcast, InstallerNet, Office Depot, AOL, Staples, Sony, OnForce, Absolute Software, and Target’s MyTGTtech support initiative. These relationships positioned the company both as a direct service provider and as an outsourced technology-support infrastructure partner. Corporate leadership changed several times after the company’s public-market period. Radha Basu became president and chief executive in 1999, followed by Josh Pickus in 2006, Elizabeth Cholawsky in 2014, Richard Bloom as interim chief executive in 2016, and Lance Rosenzweig in 2020. On September 15, 2021, cryptocurrency-mining and power-generation company Greenidge Generation Holdings acquired Support.com through a reverse takeover. Greenidge later sold the business to RealDefense LLC in July 2023. SuperAntiSpyware, which had been acquired by Support.com, was separately sold to RealDefense SE in January 2023. The current Support.com offering is therefore best understood as a RealDefense-operated technical-support brand rather than as the former independent public company.
History
Support.com began as Replicase Inc., founded in Redwood City, California, in September 1997 by Mark Pincus, Scott Dale, and Cadir Lee. SoftBank invested $2.5 million in the company during its early development. In October 1998, Replicase changed its name to Tioga Systems and moved its headquarters to Palo Alto. Its initial technical direction centered on self-healing software: applications would theoretically identify and repair problems without requiring conventional support intervention. In August 1999, Radha Basu, formerly associated with Hewlett-Packard, became president and chief executive officer, while Pincus moved into the chairmanship. The company changed its name again in December 1999, becoming Support.com, and redirected its business toward support software for enterprise customers. It went public in an initial public offering on July 19, 2000, with Credit Suisse First Boston serving as the IPO underwriter. On March 28, 2002, the corporation adopted the name SupportSoft, Inc. The change reflected its emphasis on enterprise support technology and software platforms. During the 2000s, the company expanded by acquiring Core Networks in 2004, YourTechOnline in 2008, and Sammsoft in 2009. In June 2009, Consona Corporation acquired SupportSoft’s enterprise technology, and the corporate name returned to Support.com. The business subsequently acquired SUPERAntiSpyware in 2011 and RightHand IT in 2012, extending its reach into consumer security utilities and managed IT services for small businesses. Leadership also evolved during this period. Basu left the chief executive role in April 2006 and was succeeded by Josh Pickus, who came from CA Technologies. Pickus resigned as president and CEO on April 1, 2014. Elizabeth Cholawsky, formerly of Citrix Systems, was announced as his successor in May 2014. Richard Bloom became interim president and CEO in October 2016, and the interim designation was later removed. On August 10, 2020, the company announced that Lance Rosenzweig would succeed Bloom. The modern service portfolio combined business-to-business support infrastructure with direct consumer assistance. The Nexus Service Delivery Platform supported organizations operating remote help desks and call centers, while Support.com also supplied outsourced technical-support operations. In October 2013, the company described a newer Nexus version with mobile-device capabilities and real-time analytics. The TechSolutions service, announced in October 2019, provided consumers with live help by phone, chat, and virtual house calls, alongside guided self-service resources. RightHand IT supplied small-business managed services. Support.com’s commercial relationships included technology and communications companies such as Zendesk, Upclick, SiOnyx, Cox Communications, and Comcast. It also developed partnerships involving InstallerNet, Office Depot, AOL, Staples, Sony, OnForce, Absolute Software, and Target’s MyTGTtech program. The company’s consumer-support and diagnostic activities generated legal scrutiny. A 2012 class action involving AOL’s Computer Checkup software alleged that scans reported problems that did not actually exist and then promoted paid remedies. The matter was settled in 2013, with consumer refunds available up to an $8.5 million aggregate amount. A separate complaint filed in 2016 concerning Office Depot’s PC Health Check Program alleged that malware symptoms were misidentified to encourage sales of repair services. In 2019, Office Depot agreed to pay $25 million and Support.com agreed to pay $10 million; Support.com had stopped using the program in 2016. On September 15, 2021, cryptocurrency-mining and power-generation company Greenidge Generation Holdings acquired Support.com through a reverse takeover. The transaction shifted the company into a combined corporate structure outside its earlier standalone support-services identity. SUPERAntiSpyware was sold to RealDefense SE in January 2023, and Greenidge Generation Holdings sold Support.com to RealDefense LLC in July 2023. The brand now operates as a RealDefense technical-support service, with offerings covering remote consumer assistance, connected-device support, and managed IT services through RightHand IT.
- 2023
Sold to RealDefense
[1]Greenidge Generation Holdings sells Support.com to RealDefense LLC.
- 2021
Acquired by Greenidge Generation Holdings
[1]Support.com is acquired through a reverse takeover.
- 2012
RightHand IT acquired
[1]Support.com acquires RightHand IT, expanding its small-business managed IT services.
- 2009
Return to Support.com identity
[1]After Consona acquires the enterprise technology, the corporate name changes back to Support.com.
- 2002
Corporate name changes to SupportSoft
[1]Support.com adopts the SupportSoft, Inc. name.
- 2000
Initial public offering
[1]Support.com completes its IPO on July 19, 2000.
- 1999
Support.com name adopted
[1]The company changes its name to Support.com and focuses on enterprise support software.
- 1998
Replicase becomes Tioga Systems
[1]The company changes its name and relocates to Palo Alto while developing self-healing software.
- 1997
Replicase is founded
[1]Mark Pincus, Scott Dale, and Cadir Lee launch Replicase Inc. in Redwood City, California.
Products and positioning
Remote, human-assisted technology support combined with self-service tools and outsourced IT-support capabilities for consumers, service providers, and small businesses.
Consumer technical support · 2019
TechSolutions
TechSolutions provides direct-to-consumer assistance for computers, mobile devices, connected products, and smart-home technology. Customers can obtain help from live agents through telephone, online chat, or virtual house calls. The offering also includes Support.com Guided Paths and other self-service resources intended to help users diagnose and resolve routine technical problems without an agent.
Support operations software
Nexus Service Delivery Platform
Nexus is a cloud-based platform designed to support the operation and optimization of technical-support interactions. Its capabilities have included tools for remote support organizations, mobile-device service, and real-time analytics. The platform helped businesses and service providers coordinate outsourced or internal help-desk and call-center activity.
Managed IT services
RightHand IT
RightHand IT is a managed IT services business headquartered in Louisville, Colorado. Within the Support.com portfolio, it served small businesses with remote technology assistance and managed support, complementing Support.com’s consumer and enterprise service operations.
Outsourced technical support
Virtual call-center and remote help-desk services
Support.com has provided outsourced technical-support operations, virtual call-center services, and remote IT help-desk capabilities. These services combine human support personnel with software intended to enable distributed support teams to handle customer interactions and technical troubleshooting.
Controversies
2016
PC Health Check Program complaint
A complaint against Support.com and Office Depot alleged that the PC Health Check Program misidentified malware symptoms and encouraged consumers to purchase repair services. Support.com suspended use of the program in 2016. In 2019, Office Depot agreed to pay $25 million and Support.com agreed to pay $10 million to settle the complaint.
2012
Computer Checkup class action
A class action filed against Support.com and AOL alleged that Computer Checkup offered free scans that deliberately reported nonexistent problems and then promoted paid software remedies. The parties settled in 2013, with refunds available to eligible consumers up to an aggregate amount of $8.5 million.
Brand decisions
2023
Sale to RealDefense LLCM&ABackground
Greenidge Generation Holdings decided to divest the Support.com business.
Action taken
Greenidge sold Support.com to RealDefense LLC.
Aftermath
The brand returned to ownership aligned with technical support and cybersecurity services.
2021
Reverse takeover by Greenidge Generation HoldingsM&ABackground
Support.com was operating as a publicly traded technical-support company.
Action taken
Greenidge Generation Holdings acquired Support.com through a reverse takeover.
Aftermath
Support.com became part of a corporate structure centered on cryptocurrency mining and power generation before being sold to RealDefense in 2023.
2009
Return to the Support.com nameStrategyBackground
Consona Corporation acquired the company’s enterprise technology.
Action taken
The corporate name changed back to Support.com.
Aftermath
The business continued developing a mix of consumer support, outsourced support operations, and managed IT services.
2002
Rebrand as SupportSoftStrategyBackground
The company was emphasizing enterprise support technology and software rather than its earlier self-healing application concept.
Action taken
It changed its corporate name from Support.com to SupportSoft, Inc.
Aftermath
The SupportSoft identity remained in use until the enterprise technology was acquired by Consona in 2009.
Recent events
- 2023
RealDefense acquires Support.com[1]
M&A
Greenidge Generation Holdings sold Support.com to RealDefense LLC, returning the brand to a technology-support and cybersecurity-oriented ownership group.
- 2021
Greenidge Generation Holdings acquires Support.com[1]
M&A
Greenidge Generation Holdings acquired Support.com in a reverse takeover, combining the support-services company with the cryptocurrency-mining and power-generation business.
- 2020
Lance Rosenzweig named successor to Richard Bloom[1]
Leadership change
Support.com announced that Lance Rosenzweig would become president and chief executive officer.
- 2019
Support.com introduces TechSolutions consumer support[1]
Product launch
Support.com announced TechSolutions as a direct-to-consumer technical-support service for connected devices and technology products.
- 2013
Support.com announces expanded Nexus Service Delivery Platform[1]
Product generation · Product launch
The company announced a version of Nexus with expanded mobile-device support and real-time analytics for support operations.
Sources8 sources
- 1Support.comen.wikipedia.org
- 2Support.com Launches TechSolutions, On-Demand Tech Support for Any Device, Any Issue, Anytime - TWICEtwice.com
- 3Support.com, Inc.: Support.com Launches TechSolutions, On-Demand Tech Support for Any Device, Any Issue, Anytimefinanznachrichten.de
- 4Support.com, Inc.: Support.com Reports First Quarter 2020 Financial Resultsfinanznachrichten.de
- 5Support.com, Inc.: Support.com Reports First Quarter 2021 Financial Results; Updates on Merger Transaction Processfinanznachrichten.de
- 6Support.com, Inc.: Support.com Reports Fourth Quarter and 2019 Financial Resultsfinanznachrichten.de
- 7Support.com, Inc.: Support.com Reports Second Quarter 2020 Financial Resultsfinanznachrichten.de
- 8Support.com, Inc.: Support.com Reports Third Quarter 2019 Financial Resultsfinanznachrichten.de
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