Support.com controversies
Controversies tied to this brand in public sources. A listing is not a finding of fault.
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2016
PC Health Check Program complaint
A complaint against Support.com and Office Depot alleged that the PC Health Check Program misidentified malware symptoms and encouraged consumers to purchase repair services. Support.com suspended use of the program in 2016. In 2019, Office Depot agreed to pay $25 million and Support.com agreed to pay $10 million to settle the complaint.
2012
Computer Checkup class action
A class action filed against Support.com and AOL alleged that Computer Checkup offered free scans that deliberately reported nonexistent problems and then promoted paid software remedies. The parties settled in 2013, with refunds available to eligible consumers up to an aggregate amount of $8.5 million.