Pangdonglai

Pangdonglai is a retail chain in Henan, China, known for its exceptional customer service and employee welfare. The company operates supermarkets and department stores in cities like Xuchang and Xinxiang. It has gained attention for its humane management and high treatment of employees.

Mid-to-high-end retail with a focus on service experience

Product categories. Supermarket goods · Department store goods

• 2024

  Poor Hygiene at Jointly Operated Hand-Rolled Noodle Workshop; Brand Ends Partnership and Compensates Customers

  In June 2024, a customer filmed hygiene problems at the processing site of a Pangdonglai jointly operated hand-rolled noodle (ganmianpi) vendor. After investigating, the brand terminated the partnership, held management staff accountable, rewarded the customer who reported it, and announced a compensation plan for consumers. Responsibility involved the jointly operated vendor and the mall's review and oversight, and did not extend to all self-operated food products.

  Source 1Source 2Source 3

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1. 1Poor Hygiene at Jointly Operated Hand-Rolled Noodle Workshop; Brand Ends Partnership and Compensates Customersjiemian.com
2. 2Poor Hygiene at Jointly Operated Hand-Rolled Noodle Workshop; Brand Ends Partnership and Compensates Customershenan.china.com.cn
3. 3Poor Hygiene at Jointly Operated Hand-Rolled Noodle Workshop; Brand Ends Partnership and Compensates Customersnbd.com.cn