National Benefit Authority
National Benefit Authority is a Canadian professional-services provider that helps individuals apply for the Disability Tax Credit.
Last updated August 31, 2026
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Overview
National Benefit Authority (NBA) is a Canadian professional-services brand focused on assisting individuals with applications for the federal Disability Tax Credit (DTC). The organization is based in Toronto and serves clients across Canada. Its service model is built around helping applicants and families assemble documentation, navigate the application process, and obtain professional certification where required. According to the cited reference material, the company charges clients a percentage of the tax credit received, reported as 30 percent, rather than operating solely as a free public-information service. The company was founded by Akiva Medjuck. The stated motivation for establishing the business was personal exposure to disability and accessibility challenges within Medjuck’s family, including relatives and siblings who were born deaf. NBA subsequently positioned itself as a specialist intermediary for people who may have difficulty understanding eligibility requirements or coordinating the medical and administrative elements of a DTC claim. The organization describes itself as the largest Disability Tax Credit service provider in Canada and as a founding member of the Association of Canadian Disability Benefit Professionals. The reference material also states that NBA has assisted with more than 40,000 successful applications. These figures are presented as organizational claims or descriptions in the source material rather than independently verified current performance data. NBA’s business purpose has attracted criticism because the DTC application process is available without using a private intermediary, and because other providers may charge less. In 2010, customers complained to the Better Business Bureau about issues including billing. The Canada Revenue Agency and disability-sector organizations also raised concerns about whether applicants were being charged for assistance they could obtain free of charge or through lower-cost alternatives. In 2011, reporting by the Toronto Star and CBC raised further questions about the qualifications of two physicians paid by the organization to certify disability claims and about allegations that some clients were encouraged to exaggerate their conditions. Akiva Medjuck denied the accusations, and the company was reportedly subject to a CRA investigation. The brand’s history is also connected in the cited reporting to the earlier Canadian Ptach Society Inc., which had been headed by Medjuck. The CRA reportedly found that organization had adapted illnesses to fit DTC criteria, and its licence was revoked after NBA was launched. These allegations and regulatory references are important to the organization’s public profile, but the available material does not establish a final outcome for every reported investigation or complaint. Alongside its commercial services, NBA has maintained the Akiva and Bilah Medjuck Foundation since 2011. The foundation’s stated purpose is to improve opportunities for people with disabilities. In 2015, the foundation supported the True Patriot Love Foundation, benefiting Canadian military families with children who have special needs, and NBA or its associated foundation partnered with Volleyball Canada in support of Canada’s men’s and women’s sitting-volleyball teams. Current ownership, leadership, operating status, and the present scope of the organization’s services are not established by the supplied sources.
History
National Benefit Authority developed as a Canadian specialist service for people applying for the federal Disability Tax Credit. Its founder, Akiva Medjuck, described a personal connection to disability issues through family members, including a brother and sister born deaf. That background informed the organization’s focus on helping applicants manage a complex process involving eligibility questions, medical documentation, and submissions to the Canada Revenue Agency. The company operates as a private assistance provider rather than as a government agency or a charitable service. Its reported model is to help clients pursue DTC applications in exchange for a share of the resulting credit, stated in the reference material as 30 percent. NBA has described itself as the largest provider of its kind in Canada, a founding member of the Association of Canadian Disability Benefit Professionals, and an organization involved in more than 40,000 successful applications. The supplied material does not provide independently audited figures or a current update on those claims. NBA became publicly controversial as attention grew around the commercial market for disability-tax-credit assistance. In 2010, eight customers reportedly contacted the Better Business Bureau with complaints that included billing concerns. The CRA and social-service organizations questioned whether applicants were paying private companies for help that was available directly from the government or through less expensive providers. The scrutiny intensified in 2011 after the Toronto Star and CBC reported on two doctors paid by NBA to certify clients’ disabilities. The reports questioned whether those doctors were qualified for that role and included allegations from former employees that clients were encouraged to exaggerate their conditions. Medjuck rejected the accusations. The company was also reportedly under CRA investigation, although the supplied reference does not establish the final disposition of that investigation. Reporting about NBA also referred to Medjuck’s earlier leadership of the Canadian Ptach Society Inc. The CRA reportedly concluded that the nonprofit had adapted illnesses to match Disability Tax Credit criteria, and its licence was revoked one year after NBA was launched. The relationship between the earlier organization and NBA formed part of the public controversy surrounding the company, but the available sources do not supply a complete legal or regulatory record. The organization has also pursued philanthropic activity. Since 2011, the Akiva and Bilah Medjuck Foundation has sought to give people with disabilities improved opportunities. In 2015, it provided support to the True Patriot Love Foundation for Canadian military families with children with special needs and worked with Volleyball Canada in support of Canadian sitting-volleyball teams. The supplied sources do not establish NBA’s current executives beyond its founder, its current ownership, whether its website remains operational, or whether its service model and corporate structure have changed. Its present status is therefore recorded as unknown rather than assumed to be active.
- 2015
Disability and military-family philanthropy expanded
[1]The foundation supported True Patriot Love and partnered with Volleyball Canada around sitting volleyball.
- 2011
Media and regulatory scrutiny intensified
[1]Toronto Star and CBC reporting questioned physician qualifications and alleged pressure on clients to exaggerate disabilities. The company reportedly faced a CRA investigation, while its founder denied the accusations.
- 2011
Akiva and Bilah Medjuck Foundation activity began
[1]NBA maintained a philanthropic foundation focused on improving opportunities for people with disabilities.
- 2010
Customer complaints reached the Better Business Bureau
[1]Eight customers reportedly complained about issues including billing, contributing to public scrutiny of NBA’s fee-based application-assistance model.
National Benefit Authority was founded
[1]Akiva Medjuck founded the organization as a private Canadian provider assisting applicants with Disability Tax Credit claims.
Products and positioning
A specialized Canadian intermediary for Disability Tax Credit applications, positioned around convenience and professional assistance for people who may find government benefit procedures difficult to navigate.
Professional services
Disability Tax Credit application assistance
NBA’s central offering is assistance with Canadian Disability Tax Credit applications. The service involves helping clients understand the application process, gather relevant information, coordinate supporting medical documentation, and submit claims to the appropriate government authority. The organization’s reported compensation model is contingent or percentage-based, with the source material stating a 30 percent share of the credit.
Professional services
Disability-benefit administrative support
The brand’s broader service role is administrative and procedural support for people dealing with disability-related tax benefits. It serves as an intermediary between applicants, medical professionals, and government processes. The supplied sources do not provide a detailed current service catalogue or confirm whether all of these activities remain available.
Controversies
2011
Questions about medical certifications and client allegations
Toronto Star and CBC reporting questioned the qualifications of two doctors paid by NBA to certify disabilities and cited former-employee allegations that clients were encouraged to exaggerate conditions. Medjuck denied the allegations, and the company was reportedly under CRA investigation.
2011
Connection to the Canadian Ptach Society controversy
The organization’s public controversy included references to Medjuck’s previous leadership of Canadian Ptach Society Inc. The CRA reportedly found that the nonprofit had adapted illnesses to fit DTC criteria, and its licence was revoked after NBA was launched.
2010
Billing and service complaints
Eight customers reportedly filed Better Business Bureau complaints involving issues such as billing. The complaints occurred amid broader criticism of charging applicants for assistance with a government benefit application.
Marketing campaigns
- 2015True Patriot Love support
Canada
The foundation supported True Patriot Love in work benefiting Canadian military families with children who have special needs.
Outcome. The source records the presentation of support but does not provide broader campaign-performance measures.
- 2015Sitting volleyball partnership
Canada
NBA or its associated foundation partnered with Volleyball Canada to support Canada’s men’s and women’s sitting-volleyball teams.
Outcome. The partnership provided support for adaptive sport; the supplied source does not quantify its duration or results.
- 2011Akiva and Bilah Medjuck Foundation
Canada
A philanthropic initiative associated with NBA sought to improve life opportunities for people with disabilities.
Outcome. The foundation later supported disability-related and military-family initiatives, although the available sources do not provide a complete record of its ongoing work.
Brand decisions
- Adopted a percentage-based application-assistance modelStrategy
Background
NBA operated in a market where applicants could apply for the Disability Tax Credit directly or seek lower-cost assistance.
Action taken
The organization charged a reported 30 percent share of the credit in exchange for assistance with the application process.
Aftermath
The model supported a specialized intermediary position but also prompted criticism from customers, social organizations, and the CRA over cost and necessity.
Sources2 sources
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