Kustomer

Kustomer describes itself as an AI customer service platform and CRM, offering an intelligent CX platform that turns customer interactions into relationships and business outcomes. The company was founded in 2015 by Brad Birnbaum and Jeremy Suriel, who serve as CEO & Co-Founder and CTO & Co-Founder respectively. Its platform is used by B2C and B2B companies, with customer stories including Kin Insurance and Turo.

Kustomer was founded in 2015. Its founders, Brad Birnbaum and Jeremy Suriel, are described as pioneers who have been in enterprise tech for over 20 years. Their story starts in 1994 with eShare Technologies, where they introduced large-scale chat for customer support for companies like 1800Flowers, AOL, Sprint, Dell and Microsoft. In 2009, they launched Assistly, which was acquired by Salesforce within 18 months and turned into Desk.com.

• 2021

  FTC investigates Facebook's planned acquisition of Kustomer

  The article reported that the U.S. Federal Trade Commission was conducting an in-depth investigation into Facebook's planned acquisition of Kustomer. CRM competitors raised concerns that Facebook could restrict their products' access to its messaging services or favor Kustomer; these were presented as concerns, not findings.

  Source

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1. 1AI Customer Service Platform & CRM | Kustomerkustomer.com
2. 2About Us | Kustomerkustomer.com
3. 3Kin Insurance Case Study | Kustomerkustomer.com
4. 4Turo Video Testimonial | Kustomerkustomer.com
5. 5FTC investigates Facebook's planned acquisition of Kustomerfinance.sina.com.cn
6. 6臉書收購案傳喜訊 併Kustomer獲英國CMA批准news.cnyes.com
7. 7EU probes Facebook’s Kustomer buyout over data concernthestar.com.my
8. 8Facebook Acquires CRM Startup Kustomer - Coinspeakercoinspeaker.com
9. 9Facebook acquires customer service platform Kustomer for $1bn - OrissaPOSTorissapost.com
10. 10Facebook acquires customer service startup Kustomer for reported $1B+ - SiliconANGLEsiliconangle.com
11. 11Facebook Acquires Kustomer for $1 Billion: The Customer-service Platforms Specialistprnewswire.com
12. 12Facebook acquires Kustomer for $1Btechcrunch.com
13. 13Facebook acquires New York-based customer service software maker | The Nationalthenationalnews.com
14. 14Facebook buys Kustomer for $1B to expand into customer service tools | TechCrunchtechcrunch.com
15. 15Facebook收购CRM初创企业Kustomerfinance.sina.com.cn
16. 16Facebook收购Kustomer获英国批准 有待欧盟和美国批准finance.sina.com.cn
17. 17Kustomer Acquires Automation Technology Company Reply.ai - Directors Club Newsdirectorsclub.news
18. 18Kustomer Acquires Reply.ai to Bring Intelligent Chatbot Capabilities to its Customer Service Platformalleywatch.com
19. 19Kustomer acquires Reply.ai to enhance chatbots on its CRM platform | TechCrunchtechcrunch.com
20. 20Kustomer Launches KustomerIQ, Leveraging Intelligence Throughout Its Customer Service Platformprnewswire.com