Kustomer controversies
Controversies tied to this brand in public sources. A listing is not a finding of fault.
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2021
FTC investigates Facebook's planned acquisition of Kustomer
Investigation
The article reported that the U.S. Federal Trade Commission was conducting an in-depth investigation into Facebook's planned acquisition of Kustomer. CRM competitors raised concerns that Facebook could restrict their products' access to its messaging services or favor Kustomer; these were presented as concerns, not findings.
Company response
Clarification — Facebook
Facebook发言人在声明中表示，该公司期待向监管机构证明，这笔交易有利于市场竞争，能带来更多的选择和更好的服务。
Source excerpt
尽管如此，两名知情人士表示，2月中旬，美国联邦贸易委员会（FTC）正在对这笔交易展开深入调查。
The commission, the EU’s powerful antitrust authority, said its investigation came at the request of 10 national authorities, with Austria making the original demand.
The EU commission has launched an investigation into a buyout by Facebook of a US startup over concerns that the social media giant could misuse personal data.