Avaya

Corporate brand

An American enterprise communications company focused on customer experience, contact centers, unified communications, and cloud services.

Last updated August 21, 2026

AI crawler reads

No AI crawler has read this profile since Oct 28, 2026.

Overview

Avaya is an American enterprise technology company that develops and delivers communications software, contact-center systems, customer-experience tools, and related services. Its offerings are designed primarily for organizations that need to manage large volumes of employee, customer, and service interactions across voice, video, messaging, digital channels, and automated workflows. The company has historically served large enterprises, public-sector organizations, and other institutions with complex communications requirements, while also offering products for smaller and mid-sized businesses. The company was created in 2000 when Lucent Technologies separated its enterprise communications business into an independent company. Avaya inherited technologies, products, intellectual property, engineering capabilities, and customer relationships associated with the Bell System and Lucent enterprise communications heritage. This background gave it a substantial installed base in business telephony, private branch exchange systems, call centers, and unified communications. Avaya subsequently expanded from traditional telephony into Internet Protocol communications, collaboration software, contact-center platforms, professional services, maintenance, and cloud-based delivery models. Avaya became a publicly traded company after its separation from Lucent and traded on the New York Stock Exchange from 2000 until its acquisition in 2007 by Sierra Holdings, a vehicle owned by TPG Capital and Silver Lake Partners. The transaction took Avaya private and was followed by continued portfolio restructuring, outsourcing, acquisitions, and efforts to shift the business toward software and services. In 2009, Avaya acquired significant enterprise voice, data, and government-related assets from Nortel through Nortel's bankruptcy proceedings. The company also entered partnerships intended to accelerate cloud adoption, including a 2019 relationship with RingCentral that produced Avaya Cloud Office, a unified communications as a service offering. Avaya's business has been shaped by the industry's transition from hardware-based premises systems to software-defined, subscription, hybrid, and cloud communications. Its principal solution areas include unified communications and collaboration, customer-experience management, contact-center operations, communications platforms, workflow integration, and associated implementation and support services. Products such as Avaya Aura, Avaya IP Office, and Avaya OneCloud have represented different parts of its enterprise communications portfolio, although product names, packaging, and delivery models have changed over time. The company experienced significant financial pressure during the 2010s and early 2020s. Avaya entered Chapter 11 bankruptcy protection in 2017 and completed a court-approved restructuring later that year. It returned to the public markets in 2017 under the symbol AVYA, but filed for Chapter 11 protection again in February 2023. Its shares were delisted from the New York Stock Exchange during that process, and the company completed its restructuring on May 1, 2023. Avaya emerged as a privately held company owned by former creditors and continued operating under the Avaya name. Today, Avaya remains associated with enterprise-grade communications and customer-interaction infrastructure. Its market position is based on a combination of installed technology, specialized contact-center capabilities, integration with business systems, professional services, and migration options connecting premises-based and cloud environments. The brand is particularly relevant to organizations for which communications continuity, regulatory requirements, operational scale, and integration with existing systems are important purchasing considerations.

History

Avaya's roots lie in the enterprise communications activities of AT&T and Lucent Technologies. In the 1990s, AT&T reorganized parts of its business, and Lucent Technologies subsequently sought to separate and reposition operating units as it confronted financial and competitive pressures. Avaya was established in 2000 through the spin-off of Lucent's enterprise communications business. As an independent company, Avaya inherited a broad portfolio covering business telephony, private branch exchange systems, call centers, voice networking, and associated services. Its initial market identity was closely connected to large installed bases of enterprise communications equipment. During the following years, the company developed and acquired technologies intended to support the migration from traditional circuit-based systems to Internet Protocol communications, unified communications, collaboration, and software-led contact-center operations. In May 2001, Celestica acquired selected Avaya products and manufacturing processes and entered into a manufacturing-services and supply-chain relationship involving facilities in Denver and Little Rock. The arrangement reflected Avaya's broader movement toward outsourced manufacturing and a greater focus on product development, software, sales, and services. Avaya remained active in portfolio expansion, and in 2009 it won an auction for major Nortel enterprise voice and data assets. The transaction also included government-related business assets, strengthening Avaya's position among public-sector and large-enterprise customers. Avaya was acquired in October 2007 by Sierra Holdings, a company owned by TPG Capital and Silver Lake Partners, in a transaction reported at approximately $8.2 billion. Avaya operated as a private-equity-owned company for roughly a decade before returning to the public markets in December 2017. During this period, the company continued to adjust its portfolio as enterprise communications moved toward IP, software, hosted services, and cloud delivery. The company also pursued brand-building and ecosystem activities outside its core product portfolio. In 2014, it became the naming-rights partner for the San Jose Earthquakes' new stadium under a ten-year agreement. Avaya later sought to reduce its commitment during its financial restructuring, and the venue lost the Avaya name in 2020 before becoming PayPal Park in 2021. Avaya's financial difficulties led to a Chapter 11 filing in January 2017. A restructuring plan was approved and became effective in November of that year. The company subsequently returned to the NYSE under the AVYA symbol. Its strategy increasingly emphasized cloud communications, customer experience, contact centers, and hybrid deployment, including the 2019 partnership with RingCentral that created Avaya Cloud Office. In February 2023, Avaya filed for Chapter 11 protection again. The NYSE determined that its shares no longer met listing requirements, and trading moved away from the exchange during the restructuring. On May 1, 2023, Avaya completed the process and emerged as Avaya LLC, a privately held company owned by former creditors. The company continued to operate in enterprise communications, supporting customers through cloud, hybrid, and premises-based solutions.

2023
Second Chapter 11 restructuring and emergence as Avaya LLC
[1]Avayaen.wikipedia.org
Avaya filed for protection in February, was delisted from the NYSE, and completed its restructuring in May as a private creditor-owned company.
2019
Avaya Cloud Office partnership announced
[1]Avayaen.wikipedia.org
Avaya and RingCentral announced a strategic partnership to provide a unified communications as a service offering.
2017
First Chapter 11 restructuring
[1]Avayaen.wikipedia.org
Avaya and related affiliates filed for bankruptcy protection and completed a court-approved restructuring later that year.
2017
Avaya Holdings shares begin NYSE trading
[1]Avayaen.wikipedia.org
Shares of Avaya Holdings Corp. began trading on the NYSE under the symbol AVYA in December.
2014
Avaya becomes naming-rights partner for San Jose stadium
[1]Avayaen.wikipedia.org
The company became the naming-rights partner for the San Jose Earthquakes' new stadium, which opened as Avaya Stadium.
2009
Avaya wins Nortel enterprise-assets auction
[1]Avayaen.wikipedia.org
Avaya was announced as the winning bidder for Nortel enterprise voice, data, and government-related assets sold through bankruptcy proceedings.
2007
Avaya is taken private
[1]Avayaen.wikipedia.org
Sierra Holdings, owned by TPG Capital and Silver Lake Partners, acquired Avaya.
2001
Celestica acquires selected manufacturing assets and processes
[1]Avayaen.wikipedia.org
Celestica acquired specified Avaya products and manufacturing processes and entered a manufacturing and supply-chain services relationship.
2000
Avaya is spun off from Lucent Technologies
[1]Avayaen.wikipedia.org
Lucent Technologies separated its enterprise communications business into Avaya as an independent company.

Products and positioning

An enterprise-focused communications and customer-experience provider emphasizing reliability, scalability, hybrid deployment, contact-center expertise, and integration with complex organizational environments.

Unified communications platform
Avaya Aura
Avaya Aura is an enterprise communications architecture associated with unified communications, voice services, session management, collaboration, and integration across organizational communication environments. It has been used by large organizations seeking to connect telephony, messaging, conferencing, and contact-center capabilities while maintaining centralized control and interoperability with existing systems.
Business communications system
Avaya IP Office
Avaya IP Office is a communications platform aimed primarily at small and mid-sized businesses and distributed organizations. It supports business telephony and related unified communications functions, with deployment options designed to accommodate conventional, IP-based, and hybrid environments. The product has served as an entry point into Avaya's broader communications ecosystem.
Cloud communications and customer experience
Avaya OneCloud
Avaya OneCloud is a brand associated with Avaya's cloud-delivered communications, collaboration, contact-center, and customer-experience capabilities. It reflects the company's effort to package enterprise communications as cloud and hybrid services rather than relying exclusively on customer-owned premises equipment.
Unified communications as a service · 2019
Avaya Cloud Office
Avaya Cloud Office was introduced through Avaya's strategic partnership with RingCentral. The service was intended to provide cloud-based unified communications and collaboration for Avaya customers, combining Avaya's enterprise customer reach and brand with RingCentral's cloud communications platform and operating model.

Marketing campaigns

2014Avaya Stadium naming-rights partnership
United States · San Jose, California
Avaya entered a naming-rights agreement connected with the San Jose Earthquakes' new stadium. The arrangement gave the company a prominent consumer-facing sponsorship platform in addition to its enterprise technology activities.
Outcome. The venue later dropped the Avaya name during the company's financial restructuring and was subsequently renamed PayPal Park.
Source

Brand decisions

2023
Complete second financial restructuringStrategy
Background
Avaya faced financial pressure and entered Chapter 11 proceedings with a restructuring plan agreed with creditors.
Action taken
The company filed for Chapter 11, its NYSE shares were delisted, and it completed the restructuring in May as Avaya LLC.
Aftermath
Avaya emerged as a privately held company owned by former creditors and continued its enterprise communications operations.
Source
2019
Launch Avaya Cloud Office with RingCentralProduct launch
Background
Enterprise communications customers were increasingly moving from premises-based systems toward cloud and subscription delivery.
Action taken
Avaya and RingCentral created Avaya Cloud Office, with RingCentral serving as the exclusive provider of the unified communications as a service offering.
Aftermath
The partnership gave Avaya a cloud-oriented offering intended to support the migration of its enterprise customer base.
RingCentral contribution. $500 million (2019 partnership announcement)
Source
2009
Acquire Nortel enterprise communications assetsM&A
Background
Nortel's enterprise voice, data, and government-related assets were being sold through bankruptcy proceedings.
Action taken
Avaya submitted the winning bid and acquired the relevant assets.
Aftermath
The transaction expanded Avaya's enterprise and public-sector technology portfolio and customer base.
Source
2007
Accept acquisition by Sierra HoldingsM&A
Background
Avaya was operating as a publicly traded enterprise communications company before the transaction.
Action taken
Sierra Holdings, owned by TPG Capital and Silver Lake Partners, acquired Avaya and took it private.
Aftermath
Avaya remained private until its return to public trading in 2017.
Reported acquisition value. $8.2 billion (October 2007)
Source
2000
Separate enterprise communications from LucentStrategy
Background
Lucent Technologies was reorganizing its business and separating enterprise communications activities from the parent company.
Action taken
The enterprise communications business was spun off as Avaya.
Aftermath
Avaya operated as an independent enterprise communications company and developed a standalone portfolio of telephony, unified communications, and contact-center products.
Source

Recent events

2021-08-25
Raycom Technologies launches Everything as a Service in Ghana[3]Raycom Technologies 在加纳推出 Everything as a Serviceprnewswire.co.uk
Reported: 2021-08-25
Raycom Technologies launched its cloud-based Everything as a Service offering in Ghana, powered by Avaya, providing Unified Communications and Contact Center services. It was already providing value to Vodafone Ghana and GCB Bank.
2021-08-09
Avaya announces acquisition of CTIntegrations[4]Avaya宣布收购CTIntegrationssiliconangle.com
Reported: 2021-08-09
Avaya announced its acquisition of CTIntegrations to expand the capabilities of its OneCloud product suite.
2021-08
Avaya completes acquisition of CTIntegrations[4]Avaya宣布收购CTIntegrationssiliconangle.com
Reported: 2021-08-09
Avaya's acquisition of CTIntegrations closed earlier in August 2021; the article does not provide a specific calendar day.
2021-05-14
Avaya raises guidance across several financial metrics[5]Avaya上调多项财务指标指引scoop.co.nz
Avaya said it was raising guidance across several key financial metrics alongside its second-quarter results.
2021-02-11
Avaya reports first-quarter fiscal 2021 results[6]Avaya公布2021财年第一季度业绩scoop.co.nz
Avaya reported first-quarter fiscal 2021 financial results, including revenue of $743 million and a GAAP net loss of $4 million. The company also said it was increasing its fiscal-year guidance for revenue, ARR, profitability and cash flow from operations.
2020-12-15
Avaya earns Frost & Sullivan healthcare solutions award[7]Avaya 获 Frost & Sullivan 医疗解决方案奖scoop.co.nz
Avaya announced that it earned Frost & Sullivan’s Competitive Strategy Leadership Award for its portfolio of Avaya OneCloud healthcare solutions.
2020-12-07
PTCL and Avaya partner on QTaleem[8]PTCL and Avaya partner on QTaleemthenews.com.pk
Reported: 2020-12-08
PTCL partnered with Avaya on QTaleem, an online digital learning platform included in PTCL's education cloud offering.
2020-08-19
Avaya appoints Simon Vatcher as A/NZ managing director[9]Avaya任命Simon Vatcher为澳大利亚和新西兰区董事总经理scoop.co.nz
Avaya appointed Simon Vatcher as managing director for Australia and New Zealand, with responsibility for increasing adoption of its communications and contact centre software and services.
2020-06-02
Moro Hub launches Moro Connect[10]Moro Hub推出Moro Connectsaudigazette.com.sa
Reported: 2020-06-02
Moro Hub launched Moro Connect, a cloud-based unified communications and contact center service for businesses in the UAE, powered by Avaya technology.
2020-02-06
eGain announces OEM agreement with Avaya[11]eGain宣布与Avaya达成OEM协议finanznachrichten.de
Reported: 2020-02-06
eGain announced that it had entered into an OEM agreement with Avaya to offer an integrated customer engagement solution for Avaya clients.

Showing the 10 most recent.

Sources17 sources

Cite this profile: Cite the canonical profile. /brand-wiki/avaya · Editorial policy · How profiles are compiled