Workforce Wave
Workforce Wave builds AI voice agents for service-industry businesses.
Last updated September 1, 2026
Overview
Workforce Wave is a software company that develops AI voice agent and AI receptionist software. Its AI voice agents handle inbound and outbound calls 24/7, are HIPAA-compliant, integrate with major CRMs and EHR systems, and speak 29 languages. The company also offers Citibot, a dedicated AI platform for municipalities and 311 agencies.
History
Workforce Wave was founded after observing a consistent pattern across healthcare practices, staffing agencies, and enterprise HR teams: the phones never stopped ringing, and the calls were overwhelmingly routine. The answer was to build AI agents sophisticated enough to handle those calls with quality and empathy.
Sources
Cite this profile: Cite the canonical profile. /brand-wiki/workforce-wave · Editorial policy · How profiles are compiled