Western Lettings

Western Lettings is a specialist residential letting agency based in Glasgow, Scotland. Founded in 2008 by landlords who had themselves experienced poor service from letting agents, the company was built around a deliberately narrow proposition: it does not sell property and focuses entirely on property management for landlords. Its stated priorities are accountability, careful tenant selection and landlord peace of mind, with each managed property assigned to a single named property manager from start to finish. The agency operates only in the Glasgow market and manages a substantial portfolio. According to its own published figures, it manages over 1,100 properties across Glasgow and serves more than 1,200 landlords, with a stated landlord satisfaction rate above 95%. It positions itself as a full-service, compliance-focused manager rather than a low-cost let-only operator, and it emphasises that it does not outsource difficult or technical parts of the job. Western Lettings has an unusually strong record in industry awards for a regional agency. It won Residential Letting Team of the Year at the Herald Property Awards 2022 and at the Scottish Home Awards 2021, took Gold for Scotland Agency of the Year at The Negotiator Awards 2017, and won Gold in the Letting Agent Landlord Award: Scotland at The ESTAS in both 2018 and 2019. It also states that it was the first letting or estate agency in the UK to achieve Platinum status with Investors in People, the highest level of that assessment. The business is led by directors Jack Gallagher and Caroline Baxter, supported by a MARLA-qualified property management and compliance team. It remains a privately held, independent company with no disclosed parent group or stock market listing.

Western Lettings was established in Glasgow in 2008, according to the company's own account of its origins. Its founders were landlords who had personally experienced what happens when a letting agent cuts corners, hides behind process or disappears when problems arise. That experience shaped the agency's founding premise: to build the kind of letting agency the founders wished had existed, one centred on transparency, accountability and making property ownership simpler for landlords. From the outset the business specialised exclusively in lettings and property management rather than estate agency or property sales. The company states plainly that it does not sell property and that its entire business is built around property management. This narrow focus allowed it to concentrate on the operational side of lettings: careful tenant screening, compliance handling, maintenance coordination and direct communication with landlords. Over the following decade and a half the agency grew its managed portfolio across Glasgow. By the time of its published figures it reported managing over 1,100 properties and serving more than 1,200 landlords, with a landlord satisfaction rate stated as above 95%. It also built a team in which property managers hold or work towards MARLA (Member of the Association of Residential Letting Agents) status, and it reports that every property is managed by one named property manager from start to finish. A distinctive strand of the company's history is its record in industry awards. It won Gold for Scotland Agency of the Year at The Negotiator Awards 2017, along with Bronze for UK Small Lettings Agency of the Year. At The ESTAS it took Gold in the Letting Agent Landlord Award: Scotland in both 2018 and 2019, and Silver in the Letting Agent Tenant Award: Scotland in 2019. It was Highly Commended for Residential Letting Team of the Year at the Scottish Home Awards 2020, then won that same category at the Scottish Home Awards 2021 and again at the Herald Property Awards 2022. In 2021 it also received Silver for Letting Agency of the Year (Small) and Bronze for Employer of the Year at The Negotiator Awards, plus Bronze for Regional Agency of the Year Scotland. The company also highlights a people-management milestone: it states it was the first letting or estate agency in the UK to achieve Platinum status with Investors in People, the highest level of assessment available. Leadership sits with directors Jack Gallagher and Caroline Baxter, supported by a compliance and operations function and a MARLA-qualified property management team. The agency remains privately held and independent, with no disclosed parent company or listing.

• 2022

  Won Residential Letting Team of the Year at the Herald Property Awards.

• 2021

  Won Residential Letting Team of the Year at the Scottish Home Awards; Silver for Letting Agency of the Year (Small) and Bronze for Employer of the Year at The Negotiator Awards; Bronze for Regional Agency of the Year Scotland.

• 2020

  Highly Commended for Residential Letting Team of the Year at the Scottish Home Awards.

• 2019

  Won Gold in the Letting Agent Landlord Award: Scotland and Silver in the Letting Agent Tenant Award: Scotland at The ESTAS.

• 2018

  Won Gold in the Letting Agent Landlord Award: Scotland and Gold in the Letting Agent Tenant Award: Scotland at The ESTAS.

• 2017

  Won Gold for Scotland Agency of the Year and Bronze for UK Small Lettings Agency of the Year at The Negotiator Awards.

• 2008

  Western Lettings founded in Glasgow by landlords.

Specialist, compliance-focused Glasgow letting agency for landlords who prioritise accountability, tenant quality and peace of mind over lowest cost; does not sell property.

• Residential property management

  Full-service management of rental properties for landlords, with a dedicated named property manager.

• Tenant finding and screening

  Careful, unhurried tenant screening process.

• Instant rental valuation

  Online tool for landlords to obtain a rental valuation.

• Compliance management

  Handling of landlord compliance obligations.

• Maintenance coordination

  In-house maintenance team and coordination of repairs.

• Inventory services

  Inventory clerk services for managed properties.

1. 1Letting Agents Glasgow | Glasgow Letting Agents | Western Lettingwesternlettings.co.uk
2. 2About Western Lettings | Trusted Letting Agents in Glasgowwesternlettings.co.uk
3. 3Awards & Recognition | Award-Winning Letting Agents Glasgowwesternlettings.co.uk
4. 4Meet the Team | Western Lettings Letting & Property Expertswesternlettings.co.uk
5. 5Western Lettings - Wikidatawikidata.org