West 12 Shepherds Bush
A shopping centre and leisure destination on Shepherd's Bush Green in west London.
Last updated August 25, 2026
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Overview
West 12 is a shopping and leisure centre in Shepherd's Bush, in the London Borough of Hammersmith and Fulham. The centre occupies a prominent site on the south side of Shepherd's Bush Green and is close to major residential estates, public transport links and the wider commercial districts of west London. It was originally known as the Concorde Centre and formed part of the post-war redevelopment of Shepherd's Bush. The development opened in 1967 following a joint venture involving Parway Land Investments Ltd, the London Borough of Hammersmith and Fulham, the Greater London Council and the Campden Charities, which owned the Charcroft Estate. Its architects were Sydney Kaye, Eric Firmin & Partners. The original scheme reflected the period's approach to mixed-use urban development, combining retail facilities with a rooftop car park and a pedestrian connection to the nearby station. The station bridge included an Inter-City railway train mural, an element that formed part of the centre's early visual identity. West 12 was substantially redeveloped during the 1990s. The station bridge was removed, and the centre evolved into a more conventional shopping and leisure complex. Its offer subsequently expanded beyond shops to include food and beverage venues, a pub, a gym, medical services and a multiplex cinema. The 12-screen Vue cinema became one of the site's principal leisure anchors. The centre also includes a supermarket, with the grocery unit having operated under several banners over time, including Presto, Safeway and Morrisons before becoming Lidl in 2018. The centre's retail mix has changed in response to local demand and wider changes in British high-street and supermarket retailing. In late 2016, Morrisons closed its West 12 store. Lidl was announced as its replacement in 2017 and opened in March 2018. Other tenants identified in November 2023 included Sainsbury's, Boots, Card Factory, CeX, Holland & Barrett, JD Sports and Vue Cinemas. Together, these businesses give West 12 a neighbourhood-oriented mix covering groceries, pharmacy, health and beauty, value retail, electronics resale, sportswear and entertainment. In 2012, an Ibis hotel opened as part of the centre after offices and retail units that had reportedly remained vacant for approximately three years were replaced. The hotel added an accommodation function to the site's established retail and leisure role. West 12 borders the Shepherd's Bush Conservation Area but is not itself within that conservation area. Its present identity is therefore that of a locally focused shopping centre rather than a national retail brand: a convenient community destination serving everyday shopping, services, dining, cinema visits and nearby residential areas.
History
West 12, formerly called the Concorde Centre, was developed on the south side of Shepherd's Bush Green and opened in 1967. The project was delivered as a joint venture between Parway Land Investments Ltd, the London Borough of Hammersmith and Fulham, the Greater London Council and the Campden Charities, owners of the Charcroft Estate. Sydney Kaye, Eric Firmin & Partners designed the centre. The original development was characteristic of 1960s mixed-use urban planning. It included retail space, a rooftop car park and a bridge linking the centre with the nearby station. The bridge was decorated with a mural depicting an Inter-City railway train. The centre was built near substantial public housing blocks, including Woodford Court and Roseford Court, and consequently served both the wider Shepherd's Bush area and a nearby residential population. During the 1990s, West 12 underwent significant redevelopment. The station bridge was removed and the complex was reshaped into a contemporary shopping and leisure destination. Its facilities came to include chain retailers, restaurants, a pub, a gym, medical services and a 12-screen Vue cinema. The supermarket space changed hands over time, operating successively under Presto, Safeway and Morrisons branding. Morrisons closed its store in late 2016. In August 2017, Lidl was announced as the incoming supermarket operator, and the Lidl store opened in March 2018. This change reflected the continuing importance of supermarket provision to the centre's local catchment and its adaptation to changing retail competition. A further mixed-use change was announced in March 2012, when plans were revealed for an Ibis hotel to occupy part of the site. The proposal replaced offices and retail units that had reportedly been empty for around three years. The hotel opened in summer 2012, broadening the complex's role beyond shopping and leisure. By November 2023, listed tenants included Sainsbury's, Boots, Card Factory, CeX, Holland & Barrett, JD Sports, Lidl and Vue Cinemas. West 12 borders the Shepherd's Bush Conservation Area but is outside it. The centre remains a local retail and leisure destination whose offer combines convenience shopping, personal services, food, cinema entertainment and accommodation.
- 2023
Tenant mix documented
[1]Tenants listed for the centre include Sainsbury's, Boots, Card Factory, CeX, Holland & Barrett, JD Sports, Lidl and Vue Cinemas.
- 2018
Lidl store opens
[1]Lidl opens at West 12 in March after being selected to replace Morrisons.
- 2016
Morrisons store closes
[1]The Morrisons supermarket at West 12 shuts in late 2016.
- 2012
Ibis hotel opens
[1]An Ibis hotel opens as part of the centre after vacant office and shop units are replaced.
- 1990
Major redevelopment period begins
[1]The centre is significantly redeveloped during the 1990s, including the removal of its station bridge and changes to its retail and leisure configuration.
- 1967
West 12 opens as the Concorde Centre
[1]The shopping centre opens on the south side of Shepherd's Bush Green following a joint development involving private, municipal and charitable land interests.
Products and positioning
A neighbourhood shopping and leisure centre serving Shepherd's Bush and surrounding west London communities, combining everyday retail, services, food and entertainment in a mixed-use urban setting.
Retail · 1967
Neighbourhood retail units
West 12 provides a collection of everyday retail units serving the local Shepherd's Bush catchment. The documented tenant mix spans groceries, pharmacy, health and beauty, sportswear, greeting cards and consumer electronics resale, making the centre primarily a convenience-oriented shopping destination rather than a specialist regional mall.
Leisure
Vue Cinemas
The centre includes a 12-screen Vue cinema. The multiplex is one of West 12's principal leisure facilities and complements the site's retail, restaurant and pub offer by providing an entertainment anchor for local and visiting customers.
Grocery retail · 2018
Lidl supermarket
Lidl operates the centre's supermarket unit, providing grocery and household shopping for the surrounding community. It replaced Morrisons following that store's closure in late 2016 and opened at West 12 in March 2018.
Hospitality · 2012
Ibis hotel
The Ibis hotel is a mixed-use component of the West 12 development. It opened in summer 2012 after vacant offices and shop units were replaced, adding visitor accommodation to the centre's retail and leisure functions.
Brand decisions
2017
Replace Morrisons with LidlStrategyBackground
Morrisons closed its West 12 supermarket in late 2016, leaving the centre without its previous grocery anchor.
Action taken
Lidl was announced as the replacement operator in August 2017 and opened its store in March 2018.
Aftermath
Supermarket provision returned to the centre under Lidl branding.
2012
Add an Ibis hotel to the mixed-use centreStrategyBackground
Offices and shop units within the centre had reportedly been vacant for approximately three years.
Action taken
Plans were announced to replace the vacant space with an Ibis hotel, which opened in summer 2012.
Aftermath
The project expanded West 12's role from shopping and leisure into hospitality.
Recent events
- 2017
Lidl selected to replace Morrisons at West 12[1]
Other
Lidl was announced as the replacement supermarket after Morrisons closed its West 12 store in late 2016. The new store opened in March 2018.
- 2012
Ibis hotel announced for the West 12 site[1]
Other
Plans were announced for an Ibis hotel to be developed within the shopping centre, replacing vacant offices and shop units. The hotel opened during the summer of 2012.
Sources2 sources
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