Verint Systems

Verint Systems is a United States technology company focused on customer-experience automation. Its software analyzes interactions and operational activity across contact centers, back offices, branches, websites, and mobile applications. The resulting intelligence is used by organizations to automate repetitive work, improve service quality, increase workforce productivity, reduce operating costs, and identify opportunities to strengthen products, services, and customer relationships. The company originated within Comverse Technology. Its business began as Comverse Infosys, a unit established around the late 1990s to address the transition from analog call recording to digital recording and to provide communications-interception and related security capabilities. Comverse Infosys was combined with another Comverse division in 1999, expanded into video security through the integration of Loronix Information Systems in 2001, and adopted the Verint Systems name in 2002. Verint completed an initial public offering in May 2002, although Comverse Technology retained majority ownership for many years. During its public-company period, Verint broadened its portfolio through acquisitions in interaction recording, workforce optimization, customer management, data mining, link analysis, desktop analytics, virtual assistants, and customer feedback. Notable transactions included Witness Systems, KANA Software, OpinionLab, Next IT, Iontas, and other specialized technology businesses. This acquisition strategy helped move the company beyond recording and surveillance-related products toward a broader customer-engagement and workforce-optimization platform. Verint's corporate history was also shaped by financial and ownership events involving Comverse Technology. Following Comverse's stock-options backdating controversy and associated reporting problems, both companies were delisted from Nasdaq in 2007. Verint returned to Nasdaq in 2010 under the symbol VRNT. In 2012, it announced an approximately $800 million transaction to purchase Comverse Technology's remaining stake, and the transaction was completed in February 2013, making Verint independent. In February 2021, Verint separated its cyber-intelligence business into Cognyte, an independent company. The separation repositioned Verint as a more focused customer-engagement and customer-experience software provider serving sectors such as banking, insurance, retail, telecommunications, and public services. Its current offering is organized around an open platform that combines artificial intelligence, behavioral data, advanced analytics, large language model capabilities, applications, bots, and automated workflows. The modular design allows customers to deploy selected automation capabilities rather than adopt a single monolithic system. The company reported approximately 10,000 customers in more than 175 countries and about 3,700 employees in 2024, in addition to several hundred international contractors. In August 2025, Thoma Bravo agreed to acquire Verint in a transaction reported at approximately $2 billion. The deal closed in November 2025, after which Verint was combined with Thoma Bravo portfolio company Calabrio. In February 2026, the combined organization said it would continue operating under the Verint name while retaining Calabrio products within the broader platform. Verint therefore combines a long history in interaction intelligence and security-related technology with a present-day emphasis on AI-enabled customer-experience automation.

Verint Systems was incorporated in Delaware in February 1994 as a wholly owned Comverse Technology subsidiary, although the operating business that became associated with Verint emerged later as Comverse Infosys. The business was created in 1999 and initially concentrated on commercial call recording. At the time, call-recording systems were moving from analog tape toward digital technologies, creating demand for software and hardware capable of capturing, storing, retrieving, and analyzing interactions. In 1999, Comverse Infosys was combined with another Comverse division that focused on communications security and interception. This broadened the business beyond commercial call recording. In 2001, it expanded into video security through a combination with Loronix Information Systems, a company previously acquired by Comverse. Comverse Infosys changed its name to Verint Systems in 2002, reflecting the development of a broader technology identity. Verint completed an initial public offering in May 2002. It became publicly traded but remained majority owned by Comverse Technology. Over the following years, Verint used acquisitions to build a portfolio spanning networked video security, customer management, interaction recording, performance evaluation, data mining, link analysis, workforce optimization, desktop analytics, and virtual assistants. Acquisitions included MultiVision Intelligent Surveillance, CM Insight, Mercom Systems, ViewLinks Euclipse, Witness Systems, Focal-Info, Iontas, Global Management Technologies, KANA Software, OpinionLab, and Next IT. The transactions progressively connected Verint's original interaction-intelligence capabilities with customer-service operations and employee-performance tools. The company operated through a difficult period for its parent. Comverse Technology faced a stock-options backdating controversy beginning in 2006, followed by financial-reporting problems, losses, and layoffs. The wider turmoil contributed to the delisting of both Comverse and Verint from Nasdaq in 2007, after which Verint traded on the Pink Sheets. Verint was relisted on Nasdaq in July 2010 under the ticker VRNT. During this period, analysts and market observers discussed the possibility that Comverse would sell its remaining interest in Verint. In September 2011, Verint acquired Global Management Technologies for approximately $25 million. In August 2012, it announced a plan to purchase Comverse Technology's remaining stake in a transaction valued at approximately $800 million. The deal closed in February 2013 and removed Comverse's majority ownership, establishing Verint as an independent company. After independence, Verint continued expanding its customer-experience portfolio. In January 2014, it received a Swiss government contract related to the ISS 2 interception system. In February 2014, it acquired KANA Software for approximately $514.2 million, adding customer-relationship and digital-service capabilities. It later acquired OpinionLab in 2016, strengthening customer-feedback and experience-management functions, and acquired Next IT in 2017, adding intelligent virtual-assistant technology. A major strategic change occurred on February 1, 2021, when Verint spun off its cyber-intelligence division as Cognyte. The separation made Verint a more focused customer-engagement vendor and shifted its identity toward civilian and commercial customer-experience automation. Its target sectors included banking, insurance, retail, telecommunications, and public services. The company's platform increasingly incorporated artificial intelligence, advanced analytics, large language models, bots, and automated workflows that could operate across contact centers, back offices, branches, websites, and mobile applications. In 2024, Verint was described as serving approximately 10,000 customers in more than 175 countries, with about 3,700 employees and several hundred contractors internationally. Its software strategy emphasized an open and modular platform, enabling customers to deploy individual automation applications according to operational priorities. In August 2025, Thoma Bravo agreed to acquire Verint in a reported approximately $2 billion transaction. The acquisition closed on November 26, 2025, and Verint was combined with Calabrio, another Thoma Bravo portfolio company. In February 2026, the combined business announced that it would operate under the Verint name while retaining Calabrio products as part of the broader offering. The resulting organization continued Verint's evolution from call recording and communications intelligence toward AI-enabled customer-experience automation.

1. 2026Combined organization continues under the Verint name

   The combined Verint-Calabrio organization confirms the Verint operating name and retains Calabrio products in the platform.

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2. 2025Thoma Bravo takes Verint private

   Thoma Bravo completes its acquisition of Verint and combines the company with Calabrio.

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3. 2021Cognyte is spun off

   Verint separates its cyber-intelligence division into Cognyte and becomes more focused on customer engagement.

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4. 2017Next IT acquisition

   Verint acquires intelligent virtual-assistant company Next IT.

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5. 2014KANA Software acquisition

   Verint acquires KANA Software, expanding its customer-relationship and digital-service capabilities.

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6. 2013Verint becomes independent of Comverse

   The company completes the purchase of Comverse Technology's remaining stake.

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7. 2010Verint returns to Nasdaq

   Verint is relisted on Nasdaq under the ticker VRNT.

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8. 2007Verint is delisted from Nasdaq

   Financial-reporting problems surrounding parent company Comverse contribute to Verint's removal from Nasdaq and subsequent trading on the Pink Sheets.

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9. 2002Comverse Infosys adopts the Verint Systems name

   The company changes its name to Verint Systems Inc. and completes an initial public offering in May.

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10. 2001Expansion into video security

    The business combines with Loronix Information Systems and expands into video-security products.

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11. 1999Comverse Infosys business is created

    The operating business that would become Verint begins with a focus on digital call recording and related communications technologies.

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12. 1994Verint is incorporated as a Comverse subsidiary

    Verint is incorporated in Delaware as a wholly owned subsidiary of Comverse Technology.

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Verint positions itself as an open, modular customer-experience automation platform for organizations that want to combine interaction intelligence, artificial intelligence, analytics, bots, and automated workflows across customer-service and operational environments. Its differentiation is based on connecting contact-center, back-office, branch, digital, and mobile interactions while allowing customers to introduce automation incrementally.

• Verint Open PlatformCustomer-experience automation platform

  Verint's open platform connects customer-interaction data, behavioral signals, artificial intelligence, advanced analytics, large language model capabilities, applications, bots, and automated workflows. It is designed to support customer-service and operational environments across contact centers, back offices, branches, websites, and mobile applications. Its modular architecture allows organizations to deploy selected automation capabilities according to business priorities and to support both traditional contact-center environments and contact-center-as-a-service models.

• Interaction AnalyticsCustomer and contact-center analytics

  Verint's interaction-analytics capabilities analyze customer conversations and other service interactions to identify recurring issues, customer sentiment, operational bottlenecks, and opportunities for process improvement. The information can be shared across service and business functions to support quality management, coaching, product improvement, competitive differentiation, and more consistent customer experiences.

• Workforce OptimizationContact-center and employee-performance software

  The workforce-optimization portfolio grew from Verint's acquisitions in interaction recording, performance evaluation, desktop analytics, and workforce management. It is intended to help organizations forecast demand, organize staffing, evaluate service quality, coach employees, and improve productivity. These capabilities connect workforce activity with customer-interaction intelligence rather than treating staffing and quality management as separate processes.

• AI-powered bots and virtual agentsConversational artificial intelligence

  Verint provides bots, virtual agents, and related applications that automate portions of customer service and employee workflows. These tools are designed to handle routine requests, guide users through processes, surface information, and pass more complex cases to human agents. The portfolio was strengthened by the acquisition of Next IT and is integrated into Verint's broader customer-experience automation strategy.

• Customer feedback and experience-management toolsCustomer experience management

  Verint's customer-feedback and experience-management capabilities collect and analyze customer opinions and experience signals. The acquisition of OpinionLab added technology in this area, supporting organizations seeking to connect customer feedback with service operations, product decisions, and broader experience-improvement programs.

• Security and communications-interception systemsSecurity technology

  Earlier in its history, Verint supplied technologies associated with communications interception, call recording, and video security. These activities formed part of the company's origins within Comverse and remained relevant before the 2021 separation of the cyber-intelligence division into Cognyte. The historical portfolio included systems used by government and security organizations, a business area that also generated human-rights scrutiny.

• 2025Agreement to be acquired by Thoma BravoM&A

  Verint was operating as a public customer-experience software company focused on artificial intelligence and automation.

  What changed. Thoma Bravo agreed to take Verint private in a transaction reported at approximately $2 billion.

  Aftermath. The transaction closed on November 26, 2025, and Verint was combined with Thoma Bravo portfolio company Calabrio.

  Reported transaction value. Approximately $2 billion (Agreement announced August 2025; transaction closed November 26, 2025)

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• 2021Spin-off of cyber-intelligence operationsStrategy

  Verint's portfolio included both government-focused cyber-intelligence activities and commercial customer-engagement software.

  What changed. Verint spun off its cyber-intelligence division as Cognyte on February 1, 2021.

  Aftermath. Verint became a more focused customer-engagement and customer-experience automation company serving civilian and commercial sectors.

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• 2017Acquisition of Next ITM&A

  Verint wanted to strengthen its conversational-automation and customer-service software capabilities.

  What changed. Verint acquired intelligent virtual-assistant company Next IT for cash consideration and potential future payments.

  Aftermath. Next IT's virtual-assistant technology became part of Verint's customer-engagement and automation portfolio.

  Acquisition consideration. $30 million cash plus up to $21 million in potential future payments (December 2017)

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• 2014Acquisition of KANA SoftwareM&A

  Verint sought to expand its customer-experience and customer-relationship software capabilities.

  What changed. Verint acquired KANA Software from Accel-KKR.

  Aftermath. The acquisition added customer-relationship and digital-service capabilities to Verint's portfolio.

  Acquisition price. Approximately $514.2 million (February 2014)

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• 2013Buyout of Comverse Technology's remaining stakeM&A

  Verint remained majority owned by Comverse Technology after its 2002 IPO, while Comverse faced financial and ownership difficulties.

  What changed. Verint announced and completed a transaction to purchase Comverse Technology's remaining interest, with the deal valued at approximately $800 million.

  Aftermath. The transaction closed in February 2013 and made Verint an independent company.

  Transaction value. Approximately $800 million transaction (2012 announcement; completed February 2013)

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• 2021Human-rights concerns over surveillance technology supplied to South SudanControversy

  Amnesty International reported that an Israeli Verint subsidiary supplied communications-interception equipment and annual support services to South Sudanese authorities, including the National Security Service, between 2015 and 2017. Amnesty connected its concern to allegations of harassment, intimidation, arbitrary detention, enforced disappearance, and extrajudicial killing involving critics of the South Sudanese government.

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• 2006Stock-options backdating controversy affecting parent companyControversy

  Comverse Technology, Verint's majority owner at the time, became involved in a stock-options backdating controversy beginning in 2006. The broader parent-company crisis was followed by financial-reporting problems, losses, and layoffs, and contributed to the delisting of Verint and Comverse from Nasdaq in 2007.

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• 2026Verint combines with Calabrio under the Verint name

  After the Thoma Bravo acquisition closed, Verint was combined with portfolio company Calabrio. The combined organization announced that it would operate under the Verint name while keeping Calabrio products within the wider platform.

  M&ALeadership change
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• 2025Thoma Bravo agrees to take Verint Systems private

  Private-equity firm Thoma Bravo agreed to acquire Verint in a transaction reported at approximately $2 billion, taking the customer-experience software company private.

  M&A
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• 2024Verint named a 2024 AI and virtual-agent award winner

  Verint received recognition in the 2024 AI Breakthrough Awards for its virtual-agent solution and was also recognized at the CX Awards hosted by CX Today for use of artificial intelligence in its open platform.

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• 2021Verint spins off cyber-intelligence division as Cognyte

  Verint separated its cyber-intelligence and defense activities into Cognyte, allowing Verint to concentrate on customer-engagement and customer-experience automation for civilian and commercial markets.

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• 2014Verint awarded Swiss interception-system contract

  The Swiss Federal Department of Justice and Police awarded Verint a contract to develop the next-generation Interception System Switzerland, known as ISS 2.

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• 2013Verint completes purchase of Comverse Technology's remaining stake

  Verint completed the transaction that bought out Comverse Technology's remaining ownership interest, ending its status as a majority-owned Comverse subsidiary and making the company independent.

  M&A
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1. Verint Systems