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Ulster Bank/Controversies

Ulster Bank controversies

Controversies tied to this brand in public sources. A listing is not a finding of fault.

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  1. 2021Tracker-mortgage regulatory breaches
  2. 2012Banking technology failure
  3. 2002Cash-centre banknote theft

  1. 2021

    Tracker-mortgage regulatory breaches

    The Central Bank of Ireland found that Ulster Bank Ireland DAC had failed customers entitled to tracker mortgage rates and had committed 49 regulatory breaches. The bank was fined €37.774 million and 5,940 customers were identified as directly affected.

    Source

  2. 2012

    Banking technology failure

    A major systems failure across the RBS, NatWest and Ulster Bank infrastructure left customers unable to access accounts and caused prolonged disruption. The incident resulted in compensation, public criticism and regulatory attention.

    Source

  3. 2002

    Cash-centre banknote theft

    Three Ulster Bank employees were accused of stealing used banknotes intended for destruction. They were later convicted and imprisoned. During the trial, the bank’s security controls were criticised.

    Source