Typewise

Typewise is a Swiss artificial-intelligence software company headquartered in Zurich. It develops tools intended to improve how organizations handle written customer interactions, with its current business centered on an AI agent platform for customer-service automation. The platform is designed to receive and classify customer requests across channels such as email, web chat, WhatsApp and other messaging environments, then resolve suitable requests through software agents. Within configured limits, these agents can take actions in connected enterprise systems, including customer relationship management, enterprise resource planning and ticketing applications. Typewise presents the product through a no-code configuration model in which organizations define agent behavior with natural-language instructions rather than conventional programming. The company was founded in May 2019 by David Eberle and Janis Berneker, but its origins predate the corporate launch. In 2015, the founders ran a Kickstarter campaign that raised approximately US$17,000. The money supported a prototype virtual keyboard, initially released in 2016 under the name WRIO Keyboard for Apple and Android devices. Typewise later launched the keyboard publicly under its own name. Its principal consumer-product innovation was a self-developed hexagonal keyboard layout paired with contextual next-word prediction and multilingual support. The keyboard was developed with technology associated with ETH Zurich and was positioned as an alternative to conventional rectangular mobile-keyboard layouts. Typewise attracted early users and outside financing while developing the keyboard. By 2020, the application had reportedly reached roughly 250,000 downloads and about 65,000 active users. Angel investment and a Swiss research grant brought total financing to approximately US$1.04 million in July 2020, with reported financing reaching about US$1.52 million by November of that year. In October 2021, the company conducted a CHF1.8 million crowdfunding campaign on Seedrs. The keyboard received CES Innovation Award recognition in 2021 and 2022, and it also received recognition at the Best of Swiss App Awards and the Swiss AI Award. By December 2021, the application had reportedly been installed more than 1.4 million times. A major strategic shift followed Typewise's participation in Y Combinator's Summer 2022 batch. The company moved from a primarily consumer-focused keyboard application toward business software, initially emphasizing predictive text and writing assistance for customer-service and sales teams. This transition allowed Typewise to apply its language technology to enterprise workflows in which employees handle large volumes of repetitive written interactions. Its later product direction expanded from assisting human agents to automating portions of the customer-service process through autonomous and supervised AI agents. Typewise's current positioning combines generative AI, workflow automation and customer-service operations. Its platform can use language models from multiple providers, including OpenAI, Anthropic and Google, rather than depending on a single model ecosystem. In February 2026, the company announced a multi-agent orchestration system marketed as the AI Supervisor Engine. The system uses a supervising agent to determine whether a request should be handled by a specialist agent or escalated to a human, while a review agent checks outgoing responses against company guidelines before delivery. The commercial model is described as usage-based pricing tied to resolved conversations. Typewise has also been associated with customer-service productivity projects, including a DPD Switzerland implementation recognized at the 2024 European Customer Champion awards.

Typewise's development began with a mobile-keyboard project initiated by David Eberle and Janis Berneker in 2015. The founders used Kickstarter to raise approximately US$17,000 and released an early prototype called WRIO Keyboard in 2016 through the App Store and Google Play. The project sought to rethink mobile typing through a hexagonal key arrangement, contextual prediction and multilingual language support. The technology was developed in collaboration with ETH Zurich and became the technical foundation for the company's later products. Typewise was formally founded in May 2019 and subsequently released its keyboard application to the public under the Typewise name. The product was designed to reduce typing errors and improve speed by presenting a different key geometry from conventional mobile keyboards. Its prediction engine suggested words based on context rather than treating each typed word as an isolated sequence. The company developed both free and paid aspects of the application while building a user base in multiple countries. The company obtained early external support in 2020. Angel investors and a Swiss research grant provided approximately US$1.04 million in financing by July of that year, when the app reportedly had around 250,000 downloads and approximately 65,000 active users. By November 2020, reported total financing had grown to approximately US$1.52 million. Typewise also received recognition at the Best of Swiss App Awards, where it won gold for functionality and silver for innovation. Its technology was subsequently recognized by the CES Innovation Awards in 2021 and 2022, and it placed second in the Swiss AI Award. In October 2021, Typewise raised CHF1.8 million through a Seedrs crowdfunding campaign. By December of that year, the keyboard had reportedly surpassed 1.4 million installations. In January 2022, the company filed a patent application relating to its predictive-text technology and publicly claimed advantages over the predictive systems associated with Google and Apple. Typewise's business direction changed materially in 2022. Its selection for Y Combinator's Summer 2022 batch coincided with a move away from a predominantly consumer mobile application toward business-to-business software. The company began adapting its prediction and language technology for customer-service and sales teams, where employees write large numbers of messages and need assistance with speed, consistency and accuracy. This transition broadened the company's scope from keyboard input to enterprise productivity and customer-experience operations. The later platform developed into an AI customer-service system capable of handling interactions across email, chat and messaging channels. Typewise describes its agents as able to answer requests and execute approved actions in connected CRM, ERP and ticketing systems. A no-code interface allows organizations to configure agents using natural-language instructions. The product can draw on language models from multiple providers, including OpenAI, Anthropic and Google, and is offered with usage-based pricing based on resolved conversations. In 2024, Typewise technology was used in a DPD Switzerland project known as Typewise@DPD, which received European Customer Champion recognition for reported productivity improvements of more than 25 percent. In February 2026, Typewise launched the AI Supervisor Engine, a multi-agent architecture that assigns incoming requests to specialized agents or human staff and includes a review layer for checking outbound responses against organizational guidelines. The company therefore evolved from a specialized mobile-keyboard developer into an enterprise AI provider focused on automating and supervising customer-service workflows.

1. 2026AI Supervisor Engine introduced

   Typewise launched a multi-agent orchestration system with supervisory routing and response-review functions.

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2. 2024European Customer Champion recognition

   A DPD Switzerland project using Typewise was recognized among the winning European Customer Champion projects.

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3. 2022Y Combinator participation and B2B pivot

   Typewise joined Y Combinator's Summer 2022 batch and shifted its focus toward business writing assistance and customer-service software.

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4. 2021Seedrs crowdfunding campaign

   Typewise raised approximately CHF1.8 million through a crowdfunding campaign on Seedrs and received a CES Innovation Award.

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5. 2020Early financing and Swiss app awards

   Angel investment and a Swiss research grant supported continued AI development; the app also received gold and silver recognition at the Best of Swiss App Awards.

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6. 2019Typewise founded and keyboard launched publicly

   The company was founded in May 2019 and launched its keyboard application to the public under the Typewise brand.

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7. 2016WRIO Keyboard prototype released

   An early version of the company's alternative mobile keyboard was released for iOS and Android under the WRIO Keyboard name.

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8. 2015Founders begin the keyboard project

   David Eberle and Janis Berneker initiated the project that later became Typewise and raised approximately US$17,000 through Kickstarter.

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No-code, multi-agent AI automation for customer-service operations, complemented by predictive writing technology.

• Typewise AI agent platformEnterprise customer-service automation

  Typewise's principal enterprise product uses AI agents to handle customer requests across channels such as email, web chat, WhatsApp and social messaging. Agents can provide answers and perform approved actions in connected CRM, ERP and ticketing systems. Organizations configure behavior through natural-language instructions in a no-code environment, with the platform intended to combine automated resolution and human escalation.

• AI Supervisor EngineMulti-agent orchestration2026

  Introduced in February 2026, the AI Supervisor Engine coordinates multiple specialized agents. A supervising agent interprets incoming requests and determines whether a specialist agent or a human employee should respond. A separate review agent checks proposed outbound messages against company rules before they are delivered. The system is designed to support language models from multiple providers.

• Typewise predictive keyboardMobile keyboard and text prediction2019

  Typewise's original consumer product is a virtual keyboard for iOS and Android. It uses a distinctive hexagonal layout, contextual next-word prediction and multilingual language support. The product originated as the WRIO Keyboard prototype and helped establish the company's language-technology capabilities before Typewise expanded into business software.

• 2024Typewise@DPD productivity project

  Switzerland · Europe

  DPD Switzerland used Typewise's AI writing solution in a project focused on improving customer-service productivity.

  Outcome. The project was one of three winners at the 2024 European Customer Champion awards and was associated with reported efficiency gains of more than 25 percent.

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• 2021Seedrs equity crowdfunding campaign

  Europe

  Typewise opened a crowdfunding campaign on Seedrs as it expanded the commercial and technical development of its predictive typing products.

  Outcome. The campaign raised approximately CHF1.8 million.

  Source
• 2015Kickstarter keyboard crowdfunding

  International

  The founders used Kickstarter to finance development of the early WRIO Keyboard concept, raising approximately US$17,000.

  Outcome. The funds supported the 2016 prototype release and the subsequent development of Typewise's mobile keyboard.

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• 2026Launch of the AI Supervisor EngineProduct launch

  Customer-service automation increasingly depends on coordinating specialized agents, human staff and controls for response quality.

  What changed. Typewise introduced a supervising agent that routes requests and a review agent that checks responses against company guidelines before sending.

  Aftermath. The launch expanded Typewise's platform from individual AI agents toward multi-agent orchestration and governed automation.

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• 2022Shift from consumer keyboard to B2B AI softwareStrategy

  Typewise had established its identity through a mobile predictive keyboard but entered Y Combinator's Summer 2022 batch during a period of strategic repositioning.

  What changed. The company redirected emphasis toward predictive writing tools for customer-service and sales teams and subsequently developed a broader customer-service automation platform.

  Aftermath. Typewise's business moved from consumer mobile input toward enterprise SaaS, AI agents and workflow automation.

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• 2026Typewise launches AI Supervisor Engine

  Typewise introduced a multi-agent orchestration system in which a supervising agent routes requests to specialist agents or human employees and a review agent checks responses before they are sent.

  Product launchProduct generation
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• 2024Typewise technology recognized in DPD Switzerland customer-service project

  A DPD Switzerland project using Typewise's AI writing solution was among the three winning projects at the European Customer Champion awards and was reported as improving customer-service efficiency by more than 25 percent.

  Campaign
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• 2022Typewise joins Y Combinator and pivots toward business software

  After entering Y Combinator's Summer 2022 batch, Typewise shifted emphasis from its consumer keyboard application toward business text prediction and customer-service software.

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• 2021Typewise raises approximately CHF 1.8 million through Seedrs crowdfunding

  Typewise conducted a crowdfunding campaign on Seedrs to support development and growth of its predictive typing technology.

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1. Typewise
2. Typewise official website