Turning Point Resolutions

Turning Point Resolutions is a Canadian workplace conflict resolution firm. Based in Vancouver, British Columbia, the company helps organizations address conflict, strengthen workplace culture, and navigate complex people issues. Its practice is built around the idea that conflict is a normal and expected part of organizational life, but that when it is mishandled it damages relationships and consumes resources. The firm positions itself as a provider of thoughtful strategy, clear communication, skilled process design, and practical recommendations that help organizations reduce risk, repair harm, rebuild trust, and create healthier ways of working together. The company serves public, private, non-profit, educational, healthcare, government, and community-based organizations across Canada. Its services are delivered virtually, in person, or through a blended approach, allowing it to work with clients in different locations and formats. The core service lines include workplace assessments, coaching, facilitation, investigations, mediation, and training, as well as post-conflict workplace restoration. Each engagement is customized to fit the organization, the people involved, the level of risk, and the desired outcome. Turning Point Resolutions describes a five-step process: efficiently assess the situation, recommend next steps, implement next steps if needed, measure success, and keep the client informed and involved throughout. This process-oriented approach is intended to help clients understand what is happening, choose the right process, and move forward with confidence. Coaching is a major part of the offering. The firm provides personalized one-to-one coaching that allows participants to analyze their leadership, conflict resolution, and communication approaches in a confidential and supportive environment. Through simulations, feedback, and case analyses, participants develop practical, usable, and immediately applicable skills. Coaching engagements can include shadowing, data collection to determine strengths and gaps, communication and awareness building exercises, real-life simulations with actors and recorded analyses, in-the-moment feedback, dissection of difficult situations, and growth measurement. Coaching is aimed at managers, leaders, and employees who want to handle conflict and difficult conversations more effectively, and sessions are available online. Training is another core service. Turning Point Resolutions delivers engaging, interactive, and compelling training sessions for groups ranging from small teams to large audiences, from boardrooms to national conference centers, and from frontline workers to senior executives. Every session is customized for the organization and grounded in adult education principles and current research. The firm advertises a broad catalogue of courses covering topics such as diversity, equity, and inclusion; anger management; assertion and presence; resilience; communication toolkits; bullying and harassment; conflict coaching; courageous questioning; organizational culture; difficult conversations; facilitation; feedback; and more. Overall, Turning Point Resolutions operates as a specialized professional services firm in the workplace conflict and organizational culture space. It does not sell physical products; its offerings are advisory, facilitative, investigative, and educational services. The company is private and does not appear to be publicly listed. Its brand is associated with care, clarity, and practical guidance in sensitive and complex people matters.

Turning Point Resolutions is a Canadian workplace conflict resolution firm based in Vancouver, British Columbia. The company was established to help organizations address conflict, strengthen workplace culture, and navigate complex people issues. Its founding year and founders are not specified in the available evidence. The firm built its practice around a suite of customized conflict resolution services available virtually and in person. These include situational assessments to determine and address root causes of conflict; coaching for individuals in leadership, communication, and conflict management; facilitation to help groups address critical issues through strategic processes; investigation services providing an objective third party for a thorough and fair investigative process; mediation services offering objective third-party support to resolve differences between individuals; and training services delivering practical, usable, and immediately applicable skills and strategies. The company also offers post-conflict workplace restoration. Turning Point Resolutions describes a five-step process for its engagements: efficiently assess the situation, recommend next steps, implement next steps if needed, measure success, and keep the client informed and involved all the way through. This process reflects the firm's emphasis on clarity, customization, and measurable outcomes. Over time, the company has expanded its training catalogue to cover a wide range of workplace topics. Courses include Actioning Diversity, Equity, and Inclusion in the Workplace; Anger Boot Camp: Thinking on Your Feet; Art of Assertion: Achieving Presence while Preserving Relationships; Assertively Engaging in Workplace Interactions; Building and Maintaining Resilience in the Workplace; Building your Communication Toolkit; Bullying and Harassment Training: Mitigating Personal Risk; Coached Learning Labs: Small Group Coaching Clinic; Conflict Coaching: Helping People Help Themselves; Cooling the Flames of Defensiveness; Courageous Questioning in Crucial Conversations; Creating and Maintaining a Robust Organizational Culture; Creating Equity in the Workplace; Crucial and Productive Conversations in the Workplace; Day-to-Day Communication Approaches for Healthy Workplace Dynamics; Dealing with Difficult People; Diversity, Equity, and Inclusion: The Role of Unconscious Bias in the Workplace; Engaging in Difficult Conversations Level 1 - Skills and Strategies; Engaging in Difficult Conversations: Level 2 – A Step-by-Step Process/Model; Facilitating Group Dynamics: Achieving Movement; Facilitating Workplace Conflict Conversations; and Giving and Receiving Feedback with Fortitude and Finesse. This breadth indicates a focus on both interpersonal skills and systemic culture issues. The firm serves public, private, non-profit, educational, healthcare, government, and community-based organizations across Canada. Its services are delivered virtually, in person, or through a blended approach. Coaching engagements are confidential and available online, and training can be delivered from small groups to large audiences, from boardrooms to national conference centers, and from frontline workers to senior executives. As of the available evidence, Turning Point Resolutions remains an active private firm. It does not appear to be publicly listed, and no parent company or owner is identified in the sources. Its brand is associated with care, clarity, and practical guidance in sensitive workplace matters.

A Canadian workplace conflict resolution firm providing customized, practical, and process-driven services to organizations across sectors.

• Workplace assessments

  Situational assessments to determine and address root causes of conflict.

• Conflict coaching

  Personalized one-to-one coaching in leadership, communication, and conflict management, including shadowing, data collection, simulations, feedback, and growth measurement.

• Facilitation services

  Guided support to help groups address critical issues through strategic processes.

• Investigation services

  An objective third party to provide a thorough and fair investigative process.

• Mediation services

  Objective third-party support to resolve differences between individuals.

• Training services

  Practical, usable, and immediately applicable skills and strategies to resolve conflict, navigate difficult interactions, and build communication competencies.

• Post-conflict workplace restoration

  Support to repair harm and rebuild trust after conflict.

1. 1Vancouver BC mediation and conflict resolution servicesturningpointresolutions.com
2. 2Customized conflict resolution servicesturningpointresolutions.com
3. 3Conflict coachingturningpointresolutions.com
4. 4Conflict resolution trainingturningpointresolutions.com
5. 5Turning Point Resolutions Inc.wikidata.org