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Tui的争议事件

以下收录公开来源中与该品牌相关的争议事件。列出一条并不表示过错已经证实。

返回词条共 3 条

  1. 2026

    Tui河轮乘客批评行程改为巴士游览且未获退款

    问题披露

    多名支付数千英镑购买Tui欧洲河轮假期的乘客表示，由于多瑙河水位偏低（Tui称由极端高温造成），“Isla”号无法航行部分河段，行程被改为长时间的巴士游览。2026年9月14日和21日出发的Tui Isla航次乘客在出行前收到了修改后的行程。多名乘客认为应获得部分退款，但未被提供退款；一名乘客表示已向Tui提交投诉，必要时将诉诸小额索赔法庭。Tui致歉，并表示顾客已按其标准预订条件继续完成调整后的行程。

    当事方说明的目的. Tui称其安排巴士接送、酒店住宿并调整旅行安排，是为了尽量缩短转运时间，让顾客仍能游览包括布达佩斯、维也纳和布拉迪斯拉发在内的目的地。

    品牌回应

    • 道歉 — Tui

      While customers were still able to visit the key destinations on their itinerary, we're sorry some did not get the river cruise experience they had anticipated.

    • 澄清 — Tui

      Extreme heat across Europe this summer caused low water levels on the Danube, affecting river cruise operators across the region.

    来源摘录

    • Passengers who paid thousands of pounds for European river cruises with Tui have described their anger after their itineraries changed to involve hours spent on coach trips instead.
    • Several have told the BBC they believe they should get some money back, but have been offered no refund.
    来源

  2. 2022

    TUI就突尼斯恐怖袭击诉讼达成和解

    和解

    TUI与2015年突尼斯恐怖袭击的幸存者及遇难者家属达成和解。索赔方曾指称该旅行运营商存在疏忽；和解不构成TUI承认责任或过错。

    来源摘录

    • The settlement announced today has been reached "without admission of liability or fault" on TUI's part
    • At the time the lawsuit was filed, TUI said that any claims that the operator had been neglectful were "wholly erroneous".
    • Tour operator TUI has reached an agreement with the survivors and victims' families of the 2015 Tunisia terror attack.
    来源

  3. 2021

    少年因假期患病指控起诉TUI

    提起诉讼

    一名少年因假期期间患病起诉TUI UK，索赔超过50万英镑；他指称埃及Jaz Aquamarine Resort的食物导致食物中毒和肾衰竭。TUI承认他在假期期间患病并住院，但否认食物中毒是病因，并否认存在过失。

    来源摘录

    • TUI's barrister David Boyle denied negligence by the travel giant or the resort's operators.
    • TUI accepts the teenager was taken ill and hospitalised while on holiday but disputes food poisoning was the source of his illness.
    • He is suing TUI UK for over £500,000 claiming staff failed to ensure all food and drink was safe for consumption.
    来源