TPIsoftware Corporation

TPIsoftware Corporation (昕力資訊) is a Taiwanese software development and information services company founded in Taipei in 2005 by Ben Yao. It positions itself as a leading enterprise digital transformation software brand, delivering proprietary software products and full-scope software solutions with an emphasis on high security, high execution quality and high reliability. Its customer base spans financial services and insurance, government, retail and e-commerce, manufacturing, and healthcare. The company organizes its offerings around two flagship proprietary product families: DigiLism, an enterprise digital operations platform covering API management, centralized log management, big data management and business process management; and SysTalk.ai, a conversational AI family that includes AI customer service chatbots, AI voice quality inspection, AI optical character recognition, generative AI application platforms and RPA process automation. It has also extended into ESG and security offerings such as smart carbon management, smart energy management, cross-platform digital identity verification and AI anomaly detection. Beyond Taiwan, TPIsoftware has established overseas offices in Singapore, Ho Chi Minh City in Vietnam, Tokyo in Japan and Bangkok in Thailand, pursuing a localized cross-border strategy to serve Asian digital technology demand. The company reports having accumulated large-scale project development experience at home and abroad, and by the early 2020s had grown to more than 630 employees globally, describing itself as Taiwan's largest software company by scale. It was named to the Financial Times 2022 list of fast-growing Asia-Pacific companies and has received recognition including a Gartner Asia-Pacific Cool Vendor award for its AI chatbot product in 2018 and Taiwan Excellence Award recognition for its proprietary software products. TPIsoftware's brand identity rests on the core values of trust, perfection and innovation, which it describes as embedded in its corporate DNA. It markets itself as Taiwan's number one enterprise software and solutions provider and as a first choice for international enterprises seeking information software services, emphasizing cloud and on-premises talent and technology leadership.

TPIsoftware Corporation was founded in Taipei in 2005 by Ben Yao, who built the company around a pragmatic spirit and quality service, aiming to develop long-term partnerships with enterprise clients and grow alongside them. Yao believed Taiwan possessed software talent and a work culture capable of competing with international giants, and bringing Taiwanese software services and talent to the international stage became a persistent goal. Between 2006 and 2010 the company provided software quality management and consulting services to clients including Ericsson Taiwan and TSMC, accumulating experience across multiple domains. In 2008 it first entered the financial industry by building a CRM system for Hua Nan Bank, and in the same year was recognized as an outstanding enterprise, earning the trust of several well-known clients. From 2011 to 2015 TPIsoftware moved from custom projects toward developing its own software products, launching its first product, the TPRS recommendation system, in 2011. During this period it gained the trust of landmark financial clients such as Cathay United Bank, Taishin Bank, Prudential Life, ANZ Bank and BNP Paribas Cardif, building numerous financial system services and achieving notable results in bank digital transformation. In the 2016–2019 period the company became a leading Taiwanese fintech solutions provider, accumulating more than 400 successful project experiences. It established subsidiaries in Singapore in 2017 and Vietnam in 2019 to advance into Southeast Asian markets, and actively developed its two major product lines, DigiLism and SysTalk.ai. Its AI Chatbot product received a Gartner Asia-Pacific Cool Vendor award in 2018. From 2020 to 2022 TPIsoftware adopted the name "TPIsoftware" for international markets and grew to more than 630 employees globally, becoming a leading Taiwanese information software company. It expanded beyond its foundation as an overseas fintech service provider into the retail industry, and despite the COVID-19 pandemic grew against the trend, being named to the Financial Times 2022 list of fast-growing Asia-Pacific companies. It also received the first Digital Finance Award in 2021, CX Asia Excellence Awards, the 2022 Innovation Business Award and 2022 SME recognition. The company's official history highlights its evolution from custom software services to proprietary product development, and from a Taiwan-focused business to a multi-country operation with offices in Singapore, Ho Chi Minh City, Tokyo and Bangkok. Its product portfolio expanded from enterprise service middleware and conversational AI into ESG carbon and energy management and enterprise security, reflecting broader enterprise digital transformation demand across Asia.

• 2022

  Named to the Financial Times fast-growing Asia-Pacific 500 list; received the Innovation Business Award.

• 2021

  Received the first Digital Finance Award and CX Asia Excellence Awards.

• 2020

  Adopted the name "TPIsoftware" for international markets; global staff exceeded 630.

• 2019

  Established a subsidiary in Vietnam.

• 2018

  AI Chatbot product received a Gartner Asia-Pacific Cool Vendor award.

• 2017

  Established a subsidiary in Singapore.

• 2011

  Developed its first product, the TPRS recommendation system.

• 2008

  First entered the financial industry by building a CRM system for Hua Nan Bank.

• 2005

  TPIsoftware founded in Taipei by Ben Yao.

Enterprise digital transformation software leader; Taiwan's number one enterprise software and solutions provider and a first choice for international enterprises seeking information software services.

• digiRunner API management platform

  Unified management of internal and cloud APIs to strengthen core system stability and ensure uninterrupted service.

• Centralized log management platform

  Visualized centralized log management for quickly grasping anomalies, risks and operational status.

• Big data management platform

  Easily deploy and monitor NoSQL databases with early warning and anomaly prevention.

• Business process management platform

  Integrates people, documents and processes to flexibly automate enterprise operations and improve collaboration efficiency.

• Generative AI application platform

  Rapidly deploy dedicated generative AI to strengthen enterprise digital competitiveness.

• AI optical character recognition

  AI-model-powered document recognition to improve data extraction and work efficiency.

• SysTalk.Chat AI customer service

  Human-like AI customer service providing 7x24 real-time interaction to raise service completion rates and satisfaction.

• SysTalk.RPA process automation

  Automates daily repetitive processes to improve efficiency, staffing flexibility and reduce manual errors.

• Smart carbon management platform

  Integrates carbon emission data chains for one-stop inventory, certification and reporting to help enterprises meet ESG goals.

• Smart energy management system

  Real-time energy usage monitoring to optimize energy saving and operational efficiency.

• Cross-platform digital identity verification

  Cross-platform login experience compliant with international FIDO security certification standards.

• AI anomaly detection system

  Proactively identifies potential threats and detects anomalous behavior to reduce security risk.

• OrientAI enterprise Agentic AI platform

  Multi-agent collaboration with AI governance and token cost control, enabling AI to act rather than only answer.

1. 1昕力資訊TPIsoftware - 企業數位轉型軟體領導品牌tpisoftware.com
2. 2產品系列 - 昕力資訊TPIsoftwaretpisoftware.com
3. 3關於我們 - 昕力資訊TPIsoftwaretpisoftware.com
4. 4成功案例 - 昕力資訊TPIsoftwaretpisoftware.com
5. 5TPIsoftware Corporation - Wikidatawikidata.org
6. 6昕力資訊 - 維基百科zh.wikipedia.org