Tidio
Tidio is an AI customer service software suite comprising a help desk, live chat, chatbot (Flows), and an AI agent (Lyro).
Last updated September 1, 2026
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Overview
Tidio is an AI customer service software suite that helps businesses streamline client communication, manage tickets efficiently, and talk to customers in real time. Founded in 2013 in Szczecin, Poland, by CEO Tytus Gołas, the company has grown to more than 180 employees across offices in San Francisco, Warsaw, and Szczecin. Backed by $25M in Series B funding, Tidio continues to expand its offerings to include agentic AI for customer service. More than 300,000 companies worldwide trust Tidio.
History
Tidio was founded in 2013 in Szczecin, Poland, by CEO Tytus Gołas. The company has grown to more than 180 employees across offices in San Francisco, Warsaw, and Szczecin, Poland. Backed by $25M in Series B funding, Tidio continues to expand its offerings to include agentic AI for customer service.
Products and positioning
AI agent (Lyro)
Chatbot (Flows)
Live chat
Help desk
Sources5 sources
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