The Big Phone Store

The Big Phone Store is a United Kingdom-based online retailer that specialises in refurbished mobile phones, tablets, smartwatches and related accessories. According to its official website, the business was established in 1999 and has since served over 200,000 satisfied customers, selling more than 400,000 devices. It positions itself as a value-focused alternative to buying new, offering "Refurbished Phones. Zero Compromise. Massive Savings." The company operates primarily through its e-commerce website, thebigphonestore.co.uk, where customers can browse devices by price band (under £100 up to over £500) or by brand. The core product range covers refurbished smartphones from major manufacturers including Apple (iPhone), Samsung (Galaxy), Google (Pixel), Xiaomi, Oppo, Honor, Motorola, OnePlus, Huawei, Sony Xperia, Nokia, CAT, Microsoft and Nothing. In addition to phones, the store sells refurbished tablets and smartwatches, plus a wide selection of accessories such as phone cases, chargers and cables, power banks, screen protectors, Apple accessories, headphones and earbuds, SIM cards, empty boxes and gift cards. This breadth makes it a one-stop shop for pre-owned mobile technology. Quality assurance is central to the brand's proposition. Every phone undergoes a 90-point inspection and is Phonecheck Certified, with a minimum of 85% battery health. Devices come with a 12-month warranty as standard, upgradeable to 24 months, and a 45-day no-quibble returns policy. The company also offers a repair service, as indicated by its homepage title "Buy, Sell & Repair Refurbished Phones", suggesting it accepts trade-ins and provides after-sales support. The Big Phone Store competes in the growing UK refurbished electronics market, where sustainability and cost savings drive consumer interest. Its marketing emphasises trust signals: "As featured in", "Trusted by thousands", and a large volume of reviews (87,074 across all platforms). The brand targets budget-conscious shoppers who still want premium devices, using the tagline "Your Favourite Brand For Less". While it operates mainly online, its established history and customer base give it a notable presence in the UK secondary phone market.

The Big Phone Store was established in 1999, according to its official website, making it one of the longer-standing players in the UK's refurbished mobile phone market. The company began as a retailer of refurbished phones and has since expanded its operations to include a wide range of devices and accessories. Over its more than two decades of operation, it reports having served over 200,000 satisfied customers and sold more than 400,000 devices. The business has grown alongside the increasing consumer acceptance of refurbished electronics, driven by environmental awareness and the desire for cost savings. Its website now features a comprehensive e-commerce platform where customers can shop by price, brand, and category, and it offers services such as device repair and trade-in. The company has accumulated a substantial review base, with 87,074 reviews across all platforms as of the evidence date. While specific details about its founding team, ownership structure, or physical locations are not provided in the available sources, its long history and customer volume indicate a significant presence in the UK secondary phone market.

• 1999

  The Big Phone Store is established in the United Kingdom.

• Reaches over 200,000 satisfied customers and sells more than 400,000 devices.

• Accumulates 87,074 reviews across all platforms.

Value-focused refurbished electronics retailer offering premium devices with quality guarantees and savings.

• Refurbished iPhone

  Refurbished Apple iPhones, Phonecheck Certified with 90-point inspection and minimum 85% battery health.

• Refurbished Samsung Galaxy

  Refurbished Samsung Galaxy smartphones, fully tested and certified.

• Refurbished Google Pixel

  Refurbished Google Pixel phones available in stock.

• Refurbished Xiaomi

  Refurbished Xiaomi smartphones available.

• Refurbished Oppo

  Refurbished Oppo smartphones available.

• Refurbished Honor

  Refurbished Honor smartphones available.

• Refurbished Tablets

  Refurbished tablets from various brands.

• Refurbished Smartwatches

  Refurbished smartwatches available.

• Accessories

  Phone cases, chargers, cables, power banks, screen protectors, headphones, SIM cards, gift cards, and more.

1. 1The Big Phone Store | Buy, Sell & Repair Refurbished Phonesthebigphonestore.co.uk
2. 2Buy Refurbished Phones UK | Tested, SIM-Free & Guaranteedthebigphonestore.co.uk
3. 3The Big Phone Store - Wikidatawikidata.org