Text

Text is an AI customer service software company and the flagship product of Text SA, a Polish technology firm formerly known as LiveChat Software SA. The company builds software that turns customer service conversations into revenue, positioning AI as the baseline and the revenue-generating layer on top as its differentiator. Its flagship Text platform monitors customer intent in real time, engages visitors proactively, recommends and closes sales with AI, and measures the revenue generated by conversations. The company also offers LiveChat (real-time website chat), ChatBot (no-code AI chatbots), HelpDesk (ticketing), and OpenWidget (a free website widget). Text reports that more than 30,000 teams use its products, with 114,000 paid users and 1.9 billion monthly visits across 150 countries. The company has been public since 2014 and has paid dividends every year since, reporting $83.1M ARR and a 46% net profit margin in FY 24/25. Its customers include Unilever, Atos, Wembley, Kayak, MIT, Stanford University, Flight Centre, University of Liverpool, Parkdean Resorts, The Lanesborough London, Coop Travel, Visions Electronics, and University of Greenwich. The platform integrates with Messenger, Email, Shopify, SMS, Salesforce, OpenAI, HubSpot, Website, Slack, Mailchimp, WhatsApp, and WordPress, and holds enterprise-grade security and compliance certifications including CCPA, WCAG 2.2, SOC2, GDPR, PCI DSS - SAQ A, BBB Accredited Business, and Data Privacy Framework. Founded by Mariusz Ciepły, who serves as Founder & CEO, Text is headquartered in Wrocław, Poland, and operates globally. The company describes itself as "builders" who "build for profit," emphasizing that support teams speak to more buyers in a week than sales teams see in a month, and that Text equips them to turn chats into revenue without losing the loyalty-building edge. The company's stated purpose is to turn customer service into a profit engine, with AI as the foundation and revenue generation as the outcome.

Text SA, formerly known as LiveChat Software SA, has been in the customer service software business for over 20 years. The company was founded by Mariusz Ciepły, who serves as Founder & CEO. It went public in 2014 and has paid dividends every year since, with 14 consecutive years of dividend payments as of FY 24/25. The company is headquartered in Wrocław, Poland, and operates globally, with its products used by more than 30,000 teams, 114,000 paid users, and 1.9 billion monthly visits across 150 countries. Over its history, the company built a portfolio of customer service products, including LiveChat (real-time chat for websites with AI-assisted replies, visitor tracking, and customizable widgets), ChatBot (no-code AI chatbots that handle routine questions, qualify leads, and read product catalogs), HelpDesk (ticketing for complex cases with a unified inbox, AI summaries, and routing), and OpenWidget (a free website widget with contact forms, product cards, FAQ, and AI recommendations). The company rebranded from LiveChat Software SA to Text SA, with Text becoming both the company name and its flagship product. The Text platform represents the culmination of its 20 years of customer service expertise, built into one platform to support customers, capture intent, and drive revenue. In FY 24/25, the company reported $83.1M ARR and a 46% net profit margin. Its customers include major organizations such as Unilever, Atos, Wembley, Kayak, MIT, Stanford University, Flight Centre, University of Liverpool, Parkdean Resorts, The Lanesborough London, Coop Travel, Visions Electronics, and University of Greenwich. The platform integrates with a wide range of tools including Messenger, Email, Shopify, SMS, Salesforce, OpenAI, HubSpot, Website, Slack, Mailchimp, WhatsApp, and WordPress, and maintains enterprise-grade security and compliance certifications including CCPA, WCAG 2.2, SOC2, GDPR, PCI DSS - SAQ A, BBB Accredited Business, and Data Privacy Framework.

• 2025

  Rebrands from LiveChat Software SA to Text SA, with Text as flagship product.

• 2024

  Reports $83.1M ARR and 46% net profit margin for FY 24/25.

• 2014

  Company goes public.

• 2002

  Company founded by Mariusz Ciepły.

AI customer service software that turns support conversations into revenue, backed by 20+ years of customer service expertise.

• Text

  AI customer service engine that turns conversations into revenue.

• LiveChat

  Real-time chat for websites with AI-assisted replies, visitor tracking, and customizable widgets.

• ChatBot

  No-code AI chatbots that handle routine questions, qualify leads, and read product catalogs.

• HelpDesk

  Ticketing for complex cases with a unified inbox, AI summaries, and routing.

• OpenWidget

  Free website widget with contact forms, product cards, FAQ, and AI recommendations.

1. 1Text | AI Customer Service Engine That Drives Revenuetext.com
2. 2About Text: AI Customer Service Platform Backed by 20+ Yearstext.com
3. 3Text, Inc. - Wikidatawikidata.org