Teladoc Health
A global virtual healthcare company providing telemedicine, mental health, chronic-condition management, primary care, and healthcare technology services.
Last updated August 21, 2026
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Overview
Teladoc Health is a United States-based virtual healthcare and telemedicine company founded in 2002 by G. Byron Brooks and Michael Gorton. It began by giving employees of participating companies remote access to state-licensed physicians through telephone consultations, later adding web, mobile-app, and video capabilities. Its business model has generally combined employer and health-plan contracts with subscription or per-member fees and consultation charges, although exact arrangements vary by program and market. The company grew from a focused telemedicine provider into a broader virtual-care platform through organic expansion and acquisitions. Early expansion included the purchases of Consult A Doctor and AmeriDoc, which strengthened its position in the U.S. market. It became publicly traded on the New York Stock Exchange in 2015 and subsequently broadened its portfolio through BetterHelp in behavioral health, HealthiestYou, Best Doctors for expert medical opinions, Advance Medical for international care, InTouch Health for hospital-oriented virtual care, and Livongo Health for digital chronic-condition management. In 2018, the corporate name changed from Teladoc, Inc. to Teladoc Health, Inc. The company now operates through two broad areas: Teladoc Health Integrated Care, which serves employers, insurers, hospitals, health systems, and other institutional customers, and BetterHelp, a direct-to-consumer mental-health business. Its services include general medical consultations, primary care, behavioral health, dermatology, expert medical opinions, diabetes and hypertension programs, multi-condition care, prescription-related support, remote monitoring, analytics, artificial-intelligence capabilities, connected devices, and licensable technology platforms. Teladoc also supplies virtual-care infrastructure to hospitals and health systems, including technology that can support remote specialists and clinical workflows. Teladoc Health expanded rapidly during the COVID-19 period as patients, clinicians, employers, and insurers adopted remote care. It also became involved in public-health surveillance, emergency telehealth, and advocacy for expanded reimbursement and access rules. The company has provided no-cost visits to some U.S. communities affected by federally declared disasters and has participated in coalitions supporting the continuation of pandemic-era telehealth policies. The company faces the structural challenges common to digital healthcare: regulation differs by jurisdiction, reimbursement rules evolve, clinical quality must be maintained across distributed networks, and consumer acquisition can be expensive. Privacy and data-use practices have also attracted regulatory scrutiny, particularly at BetterHelp. Despite these challenges, Teladoc Health remains an active, publicly traded virtual-care company with international operations and a portfolio spanning direct patient services, enterprise healthcare delivery, and digital health technology.
History
Teladoc was established in 2002 in Dallas, Texas, by G. Byron Brooks and Michael Gorton. Its original proposition was straightforward: participating employers could offer workers remote access to licensed physicians, allowing consultations without a conventional office visit. Teladoc launched nationally in 2005. By 2007 it reportedly had about one million members, and large employers such as AT&T used the service as an employee benefit. Jason Gorevic became chief executive in 2009. During the early 2010s, the company expanded through health-plan relationships and acquisitions. Aetna began offering Teladoc to members in Florida and Texas in 2011 and later broadened the relationship nationally. Teladoc acquired Consult A Doctor in 2013 and AmeriDoc in 2014, strengthening its competitive position in the United States. The Affordable Care Act and growing insurer interest in lower-cost access contributed to rapid adoption among employers, insurers, and public-sector organizations. Teladoc went public on July 1, 2015, trading on the NYSE. That year it acquired BetterHelp and Stat Health Services. In 2016 it bought HealthiestYou and expanded into behavioral health, dermatology, and sexual health. It also reached major usage and membership milestones as virtual consultations became more familiar to consumers and health plans. The company’s scope widened significantly from 2017 onward. It acquired Best Doctors in 2017 for medical second opinions and expert consultations, Advance Medical in 2018 for international operations, and French provider MédecinDirect in 2019. Partnerships with organizations such as CVS and hospital systems helped place virtual consultations inside broader care pathways. In 2018, Teladoc, Inc. changed its name to Teladoc Health, Inc., reflecting its broader portfolio. The COVID-19 pandemic accelerated demand for remote care. Teladoc Health supplied virtual-care technology to hospitals and reported supporting public-health surveillance activities. It acquired InTouch Health in 2020, adding hospital-focused technology, and completed its combination with Livongo Health, bringing digital diabetes and chronic-condition management into the group. The transaction became a central part of Teladoc’s long-term strategy, although the integration and valuation of the acquisition later became subjects of investor concern. In 2021 and 2022, Teladoc introduced or expanded Primary360, Chronic Care Complete, diabetes management linked with Dexcom, and myStrength Complete for employer mental-health programs. It also announced integration work with Microsoft Teams and access through Amazon Alexa-related services. The company continued to advocate for telehealth legislation, including rules affecting remote prescribing, cross-state practice, reimbursement, and rural access. Teladoc withdrew its Texas lawsuit after legislation permitted remote treatment without a prior in-person encounter, while it opposed a proposed North Dakota rule requiring an initial video or in-person examination. Teladoc Health relocated its headquarters to New York City in 2023. Charles Divita III became chief executive in 2024, and the company launched Wellbound, an employee-assistance offering incorporating BetterHelp into employer plans. In 2025 it added virtual cardiometabolic programs to an Amazon Health Services benefits connector and announced acquisitions including Catapult Health, UpLift, and Telecare. BetterHelp also faced FTC action concerning consumer-data disclosures. Through these developments, Teladoc Health evolved from a U.S. telephone-consultation service into an international virtual-care company spanning clinical services, digital therapeutics, chronic-care tools, hospital technology, analytics, and consumer mental health.
- 2025
Acquisition and regulatory activity
[1]Teladoc expanded through several acquisitions while BetterHelp faced FTC enforcement over data-sharing practices.
- 2024
New chief executive
[1]Charles Divita III was appointed chief executive officer.
- 2021
Primary and chronic-care platform expansion
[1]The company expanded diabetes, primary-care, mental-health, and enterprise platform offerings.
- 2020
InTouch and Livongo transactions
[1]Teladoc acquired InTouch Health and completed its combination with Livongo Health.
- 2018
Teladoc Health name adopted
[1]The corporate name changed to Teladoc Health, Inc.
- 2017
Best Doctors acquisition
[1]The company acquired Best Doctors, adding expert medical opinions and second-opinion services.
- 2015
NYSE listing and behavioral-health expansion
[1]Teladoc became publicly traded and acquired BetterHelp.
- 2005
National launch
[1]Teladoc launched its nationwide remote-physician service.
- 2002
Company founded
[1]G. Byron Brooks and Michael Gorton founded Teladoc in Dallas, Texas.
Products and positioning
A broad virtual-care platform combining consumer telehealth with employer, insurer, hospital, and health-system solutions.
Telemedicine · 2005
Teladoc virtual care
The company’s core virtual-care service connects members with state-licensed clinicians through telephone, video, web, and mobile applications. Depending on the plan and jurisdiction, consultations may address routine medical issues, prescriptions, follow-up care, and selected specialties. The service is commonly distributed through employers, insurers, and other organizations, with some direct consumer access.
Mental health · 2015
BetterHelp
BetterHelp is Teladoc Health’s direct-to-consumer online mental-health business. It connects users with licensed therapists through digital communication tools and forms a major part of the company’s consumer offering. Its data practices have attracted regulatory scrutiny, including a 2025 FTC enforcement action concerning disclosures to advertising and social-media partners.
Primary care · 2021
Primary360
Primary360 is a virtual primary-care program designed to provide members with ongoing access to a primary physician and care team rather than only isolated urgent consultations. The program includes follow-up support and reminders intended to connect appointments with continuing care and preventive maintenance.
Chronic-condition management · 2022
Chronic Care Complete
Chronic Care Complete is a program for people managing multiple chronic conditions. It reflects Teladoc Health’s strategy of combining clinical support, digital monitoring, coaching, and data-driven care pathways rather than treating each virtual encounter as a standalone consultation.
Expert medical opinions · 2017
Teladoc Medical Experts
Teladoc Medical Experts provides specialist consultation and medical second-opinion services for complex cases. The offering grew through the acquisition of Best Doctors and is generally positioned for employers, insurers, and members who need additional clinical perspective beyond their initial diagnosis or treatment plan.
Hospital technology · 2020
InTouch Health platform
The InTouch Health business supplies hospital and health-system virtual-care technology, including tools for remote clinical collaboration and specialist access. Its capabilities complement Teladoc’s consumer and employer services by supporting institutional workflows and care delivered across hospital locations.
Controversies
2025
BetterHelp data-sharing enforcement
The FTC alleged that BetterHelp disclosed sensitive consumer information to third parties for advertising-related purposes. The resulting settlement included a $7.8 million monetary penalty and restrictions on health-data disclosures for advertising.
2020
Teladoc sues Amwell over alleged patent infringement
Teladoc sued Amwell, alleging patent infringement; its complaint, filed in federal court in Delaware, seeks damages and an order blocking Amwell from continuing to market the products Teladoc says infringe its patents.
2018
Hirschhorn resignation and investor allegations
Mark Hirschhorn resigned as chief financial and operating officer after reports concerning a relationship with an employee and alleged insider trading. Investor litigation subsequently alleged inadequate disclosure; Teladoc denied wrongdoing.
Marketing campaigns
- 2023Mississippi tornado response
United States
Teladoc offered free care to Mississippi residents affected by tornadoes.
Outcome. Provided temporary no-cost virtual-care access in affected communities.
- 2021Telehealth Access for America
United States
Teladoc joined the American Medical Association, American Hospital Association, AARP, Amazon, Walmart, and CVS in a coalition advocating continuation of expanded telehealth policies introduced during the pandemic.
Outcome. Helped maintain industry and policymaker attention on telehealth access and regulatory continuity.
- 2020COVID-19 virtual-care response
United States · International
Teladoc expanded virtual consultations and supported public-health efforts during the COVID-19 pandemic, including near-real-time surveillance information supplied to the U.S. Centers for Disease Control and Prevention.
Outcome. Accelerated adoption of remote care and increased the strategic importance of virtual-care infrastructure.
- 2018Disaster-relief telehealth
United States
The company provided free virtual visits to communities affected by federally declared emergencies, including the Camp Fire in California.
Outcome. Extended emergency access to remote medical consultations.
Brand decisions
2022
Chronic Care Complete launchProduct launchBackground
The company sought to address patients with several simultaneous chronic conditions through a more integrated model.
Action taken
Teladoc launched Chronic Care Complete.
Aftermath
The offering broadened Teladoc’s chronic-care portfolio beyond single-condition programs.
2021
Microsoft Teams integrationStrategyBackground
Hospitals and health systems increasingly needed virtual-care tools embedded in existing clinical and workplace software.
Action taken
Teladoc announced collaboration with Microsoft to combine its delivery platform with Microsoft Teams.
Aftermath
The partnership supported Teladoc’s enterprise and hospital-platform positioning.
2020
Combination with Livongo HealthM&ABackground
Teladoc aimed to extend episodic telemedicine into digital management of diabetes and other chronic conditions.
Action taken
It completed a combination with Livongo Health.
Aftermath
The transaction created a broader virtual-care portfolio but later led to investor concerns about valuation and goodwill.
Transaction value. $13.9 billion (2020)
2015
Initial public offeringOtherBackground
Teladoc sought public-market capital and visibility as employer and insurer adoption of telemedicine expanded.
Action taken
The company listed its shares on the New York Stock Exchange.
Aftermath
Teladoc became a publicly traded virtual-care company and continued acquisition-led expansion.
IPO offer price. $19 per share (July 1, 2015)
Recent events
Teladoc sues Amwell over alleged patent infringement[3]
Reported:
Teladoc sued Amwell, alleging patent infringement; its complaint, filed in federal court in Delaware, seeks damages and an order blocking Amwell from continuing to market the products Teladoc says infringe its patents.
Teladoc announces acquisition of Livongo[4]
Reported:
Teladoc announced that it would acquire digital health company Livongo in a cash-and-stock deal valuing Livongo at $18.5 billion. The article describes the transaction as an announced acquisition; it does not report completion.
- Unconfirmed
Teladoc Health acquires InTouch Health[5]
Teladoc Health acquired InTouch Health for $600 million in a combination of cash and stock, according to the companies.
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