Controversies
Controversies tied to this brand in public sources. A listing is not a finding of fault.
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2021
FTC reaches settlement with Tapjoy over alleged unfulfilled in-app rewards
Settlement
The Federal Trade Commission reached a settlement with Tapjoy over allegations that it defrauded consumers of promised in-app rewards. The settlement requires Tapjoy to clearly disclose potential rewards and delivery timeframes, work with app developers to ensure rewards are delivered, and investigate related consumer complaints.
Source excerpt
In it, the FTC mandates that Tapjoy “clearly and conspicuously” lay out the potential rewards for gamers faced with one of these offerwalls, and give them a timeframe for when that reward should arrive.
The Federal Trade Commission announced on Thursday that it has finally reached a settlement with Tapjoy, a California-based adtech company that’s alleged to have defrauded consumers consumers out of the in-app rewards that they were promised.
The company will also need to work with app developers to ensure that these rewards are actually being delivered, and to “investigate consumer complaints” in cases where they’re not.
2021
Tapjoy settles FTC allegations over promised rewards
Settlement
Tapjoy settled FTC allegations that it deceived consumers by failing to provide promised rewards. The proposed consent agreement would require clear disclosure of reward terms and other measures addressing reward delivery and consumer complaints.
Source excerpt
Tapjoy, Inc., the operator of a mobile advertising platform that appears in certain mobile gaming applications, has settled Federal Trade Commission (FTC) allegations that the company deceived consumers by failing to provide them with promised rewards.
In its complaint, the FTC not only charged that Tapjoy did not deliver the promised rewards, but also alleged that the company discouraged consumer complaints about the failure to pay rewards and did not respond to complaints.