StubHub controversies
Controversies tied to this brand in public sources. A listing is not a finding of fault.
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2026
Stone Church sues StubHub over resold ticket advertising
Lawsuit filed
The Stone Church in Brattleboro filed a lawsuit against StubHub in the U.S. District Court for the Southern District of New York. The suit concerns the false advertising of event tickets resold on StubHub's platforms, and the venue seeks equitable relief. The filing identifies the court and the nature of the claim but does not specify further allegations, amounts, or outcomes.
Stated objective. equitable relief regarding the false advertising of event tickets re-sold on the platforms
Company response
Denial — StubHub
I could regurgitate StubHub’s very corporate response, which essentially breaks down to “Nuh-uh, no way,”
Source excerpt
BRATTLEBORO — The Stone Church is suing what is considered the biggest online ticket reseller in the U.S.
Filed earlier this month in the U.S. District Court Southern District of New York, the suit seeks "equitable relief regarding the false advertising of event tickets re-sold on the platforms" operated by StubHub.
Stone Church had slapped concert-ticket resale giant StubHub with a lawsuit. Seeking damages in excess of $5 million, the venue alleges that StubHub has manipulated ticket prices and misled potential buyers about ticket availability.
2022
Fan sues The Forum and others over crowd-surge injuries
Lawsuit filed
A woman who attended a 2019 Harry Styles concert sued The Forum, show promoters and ticketing services, alleging she was seriously injured in a crowd surge and that the defendants failed to provide adequate security and crowd-control resources.
Source excerpt
A woman who attended a Harry Styles show at The Forum in Los Angeles in 2019 is suing the venue, claiming she was seriously injured in a crowd surge at the event.
The woman said in court documents that those named in the suit did not prepare the venue with the proper security, crowd control, seating or lighting resources to control the surge of the crowd of 17,000 fans.
The fan is suing The Forum, as well as show promoters and ticketing services, including Live Nation, Stubhub and Ticketmaster.
2021
StubHub settles D.C. refund investigation
Settlement
The D.C. Attorney General's Office announced a settlement with StubHub resolving an investigation into the company's refusal to issue refunds for events canceled during the pandemic. The settlement included more than $3.6 million and required policy disclosures, honoring refund policies, and punctual refund processing.
The D.C. Attorney General’s Office announced a settlement with StubHub resolving an investigation into the company’s refusal to issue refunds for events canceled during the pandemic. The settlement included more than $3.6 million and required policy disclosures, honoring refund policies, and punctual refund processing.
Stated objective. To resolve the investigation and make affected consumers whole.
Company response
Refund or compensation — StubHub
As a result, 7,867 District consumers received a total of over $3.6 million in refunds for tickets they had purchased
Source excerpt
As part of the settlement, the company will disclose any changes to its refund policies before the consumer agrees to it; honor its policies when events are canceled; process refunds punctually, and pay a civil penalty, including $468,050 unless it pays the refunds owed to D.C. customers and follows the other terms of the agreement.
D.C. customers who bought tickets to events that were canceled because of the coronavirus pandemic can now get refunds after ticket resale company StubHub, in response to an investigation, reversed its decision to issue only account credits.
2020
Class-action lawsuit filed against StubHub over canceled-event refunds
Lawsuit filed
Matt McMillan sued StubHub in federal court in Madison, alleging that the ticket reseller reneged on its money-back guarantee for events canceled because of the coronavirus pandemic. He sought to have the lawsuit declared a class action on behalf of affected customers.
Source excerpt
A Wisconsin man has sued the giant online ticket reseller StubHub for reneging on its money-back guarantee for events now canceled because of the coronavirus pandemic.
Matt McMillan filed the lawsuit in federal court in Madison and seeks to have it declared a class action on behalf of the tens of thousands of StubHub customers no longer getting refunds to some 23,000 canceled games, concerts and other events.
2020
StubHub agrees to pay $1.3 million penalty over ticket pricing
Fine or penalty
Canada’s Competition Bureau said its investigation determined that StubHub advertised tickets at unattainable prices, including by displaying prices that excluded mandatory fees. Under an agreement with the Competition Tribunal, StubHub will pay a $1.3 million penalty. StubHub also said it would make the total purchase price the default view from the outset of the ticket-buying experience.
Company response
Remediation — StubHub
StubHub will ensure that prices for tickets to events in Canada will include all mandatory fees throughout the ticket-purchasing process.
Remediation — StubHub
StubHub said it will ensure customers see the total purchase price by default, rather than through selecting an option.
Source excerpt
It also found that “consumers could not buy tickets at advertised prices because StubHub charged consumers mandatory fees in addition to the prices advertised.”
On Thursday, the Bureau said it determined in an investigation that “StubHub advertised tickets at unattainable prices on its websites, mobile apps and in promotional emails to Canadians.”
StubHub said it believes that a “secure, transparent, and competitive ticket market is in the best interest of consumers” and will “ensure the total purchase price is the default view” from the outset of the ticket-buying experience.