Staymate

Staymate is an Austrian hospitality-technology company that develops and operates smart guest-communication solutions for hotels, apartments and tourism organisations. Founded in 2018 by a team that had already worked together for years, the company is headquartered in Vienna and positions itself as the single app a guest needs during a stay. Its platform bundles a digital guest directory, a booking manager with participant lists and real-time availability, online check-in and check-out with payment and digital door opening, digital payment, PMS integrations, upselling tools, an info channel for reception or in-room TV, a digital registration form, PDF and print generation, an AI chatbot for guest messaging and a travel guide. The core promise is that hotels can digitise the entire guest journey while keeping the relationship with the guest in their own hands rather than ceding it to internet platforms. Content is entered once and distributed in real time across all channels, which the company says raises revenue through digital upselling, relieves staff through optimised processes and improves the guest experience. Staymate reports that more than 1,315 accommodations in six countries trust its platform, and it cooperates with destinations and tourism associations as well as individual properties. Staymate is a privately held startup and has been recognised with several awards, including first place in the inno-up Challenge Salzburg Wohnbau, the GastroHackathon, the Hotel Sacher Challenge and a B2B accelerator, as well as podium finishes at the Startup Award of the Bozen trade fair and the #uppercode hackathon. The founding team consists of Bruno Tunjic, Misha Moellner and Thomas Reiter. The company markets itself primarily in the German-speaking hotel market and offers a 30-day free trial.

Staymate was founded in 2018 by Bruno Tunjic, Misha Moellner and Thomas Reiter, a founding team that had already been working together for around twelve years before launching the company. Based in Vienna, Austria, the startup set out to revolutionise guest communication for hotels and apartments, aiming to close the gap that internet platforms cannot fill by keeping the guest relationship with the property itself. The company developed a platform that combines a digital guest directory, a booking manager with participant lists, staff calendars and real-time availability, online check-in and check-out with payment and digital door opening, digital payment, interfaces to leading PMS and other tools, upselling services, digital door opening via smartphone, an info channel for reception, spa or in-room TV, a digital registration form, PDF and print generation for morning post, activity programmes and menus, an AI chatbot for guest messaging, live chat and a virtual concierge, and a travel guide with personal recommendations. Staymate has been recognised with multiple awards. It took first place in the inno-up Challenge Salzburg Wohnbau, the GastroHackathon, the Hotel Sacher Challenge and a B2B accelerator, third place at the Startup Award of the Bozen trade fair and fourth place at the #uppercode hackathon. The company reports that it is active in six countries and serves and cooperates with more than 1,315 hotels as well as many destinations and tourism associations. It offers a 30-day free trial and markets itself primarily to hotels and apartments in the German-speaking market.

• 2018

  Staymate founded by Bruno Tunjic, Misha Moellner and Thomas Reiter.

• First place in the inno-up Challenge Salzburg Wohnbau.

• First place in the GastroHackathon.

• First place in the Hotel Sacher Challenge.

• First place in a B2B accelerator.

• Third place at the Startup Award, Bozen trade fair.

• Fourth place at the #uppercode hackathon.

• Platform reaches over 1,315 accommodations in 6 countries.

The only app your guest needs — digital but still personal guest communication for hotels and apartments.

• Digital guest directory

  Guest web app without download, accessible via QR code and link.

• Booking manager

  With participant lists, staff calendar and real-time availability.

• Online check-in

  Online check-in and check-out with payment and digital door opening.

• Digital payment

  Pay for offers immediately or charge to the room bill.

• Interfaces

  Integrations with leading PMS and many other tools.

• Upselling

  Bring services and offers specifically to guests.

• Digital door opening

  Open the room door conveniently via smartphone.

• Info channel

  Programme loop for reception, spa or in-room TV.

• Digital registration form

  Fill out the registration form via smartphone before arrival.

• PDF & print

  Create morning post, activity programme, menus and more with one click.

• AI chatbot

  Guest messaging, live chat and virtual concierge.

• Travel guide

  Personal recommendations for the perfect guest stay.

1. 1Staymate official websitestaymate.com
2. 2Über uns - Staymatestaymate.com
3. 3Staymate on Wikidatawikidata.org