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星巴克

争议事件

以下收录公开来源中与该品牌相关的争议事件。列出一条并不表示过错已经证实。

返回词条共 22 条 · 第 1 / 2 页

  1. 2026

    美国议员要求星巴克关闭其在中国新疆的首批门店

    公众反弹

    据路透社报道,一名美国国会议员公开要求星巴克关闭其在中国新疆地区的首批门店。星巴克是一家跨国连锁咖啡企业。该报道未说明该议员提出这一要求的理由,也未提及其所指门店的数量、具体位置或时间安排。来源中未提及星巴克方面的回应,也未报道公司采取任何行动、作出任何决定或产生任何结果。本条仅依据上述报道,作为涉及该品牌在新疆业务的争议记录。

    当事方说明的目的. 表达支持并展现团结。

    品牌回应

    • 澄清 — Starbucks

      Starbucks has reversed its position.

    来源摘录

    • US congressman demands Starbucks close its first stores in China's Xinjiang
    • Until then, Starbucks employees will be permitted to wear Black Lives Matter pins and shirts.
    • After an internal memo initially prohibiting workers from wearing Black Lives Matter gear was circulated, Starbucks has reversed its position.
  2. 2026

    星巴克"无糖"蛋白饮品面临拟议集体诉讼

    提起诉讼

    2026年10月,三名分别在加利福尼亚州、纽约州和华盛顿州购买相关饮品的消费者在华盛顿州联邦法院对星巴克提起拟议集体诉讼。诉状指控星巴克“无糖”蛋白饮品每杯超大杯(venti)含13至21克糖,认为没有理性消费者会预期标注“无糖”的饮品含如此多糖分。诉讼针对八款冷热蛋白饮品,包括无糖香草蛋白拿铁、无糖焦糖蛋白拿铁和蛋白抹茶饮品,并请求法院禁止星巴克对含糖产品使用“无糖”描述。星巴克否认相关指控,称这些主张没有法律依据、公司一贯清晰提供营养信息,并称糖分天然来自强化蛋白牛奶,调味使用的是无糖糖浆。

    2026年10月2日,三名分别在加利福尼亚州、纽约州和华盛顿州购买相关饮品的消费者在华盛顿州联邦法院对星巴克提起拟议集体诉讼,指控其"无糖"蛋白饮品(包括无糖香草蛋白拿铁、无糖焦糖蛋白拿铁和蛋白抹茶饮品等八款冷热饮品)每杯超大杯(venti)含13至21克糖,认为没有理性消费者会预期标注"无糖"的饮品含如此多糖分,并请求法院禁止星巴克对含糖产品使用"无糖"描述。星巴克否认相关指控,称这些主张没有法律依据、公司一贯清晰提供营养信息,并称糖分天然来自强化蛋白牛奶,调味使用的是无糖糖浆。

    当事方说明的目的. 请求法院禁止星巴克对含糖产品使用"无糖"描述

    品牌回应

    • 否认 — Starbucks

      "We believe these claims have no merit," a Starbucks spokesperson told Fox News Digital.
    • 澄清 — Starbucks

      Starbucks has consistently and clearly provided information about its protein beverages, sugar-free options, customization choices, and nutritional content across product announcements, menus, marketing materials, Starbucks.com and the Starbucks app, and we intend to vigorously defend ourselves in this matter.

    来源摘录

    • The beverages contain between 13 and 21 grams of sugar in a venti-sized serving, according to the lawsuit, which reportedly argues that "no reasonable consumer" would expect a drink called "sugar-free" to contain that amount.
    • The proposed class-action lawsuit, filed Oct. 2 in federal court in Washington state, targets eight hot and iced Starbucks protein beverages, including its Sugar-Free Vanilla Protein Latte, Sugar-Free Caramel Protein Latte and protein matcha drinks.
    • The company says the sugar in the drinks comes naturally from protein-boosted milk rather than added sugar, and that sugar-free syrups are used for flavoring.
  3. 2026

    星巴克因圣地亚哥门店热茶泼洒受伤被起诉

    提起诉讼

    6月24日,有人在圣地亚哥高等法院起诉星巴克,称一杯盖子未固定好的热茶放在摇晃的桌子上泼洒到一名63岁油气行业高管的大腿和生殖器,造成严重烧伤和神经损伤。案件于8月6日移送至圣地亚哥联邦法院。星巴克在8月6日的答辩中否认相关指控。

    油气行业高管、63岁的Vladimir Podlipskiy于6月24日在圣地亚哥高等法院起诉星巴克,称一杯盖子未固定好的热茶放在摇晃的桌子上泼洒到他的大腿和生殖器,造成严重烧伤和神经损伤;案件于8月6日移送至圣地亚哥联邦法院,星巴克在8月6日的答辩中否认相关指控。

    品牌回应

    • 否认 — Starbucks

      in an answer filed August 6, the company denied Podlipskiy’s allegations and claimed he “may have failed in his duty to mitigate his damages.”

    来源摘录

    • which was initially filed June 24 in San Diego Superior Court and removed to San Diego federal court on August 6
    • in an answer filed August 6, the company denied Podlipskiy’s allegations and claimed he “may have failed in his duty to mitigate his damages.”
    • A Starbucks customer suffered “debilitating nerve damage” to his genitalia when a hot cup of tea spilled on his lap after being placed on a “wobbly” table, according to a federal lawsuit reviewed by The Independent.
  4. 2026

    星巴克与北好莱坞顾客达成和解

    和解

    一名顾客与星巴克就其过失诉讼达成和解。顾客称,得来速员工递给他的饮料杯盖未盖紧,导致热液体洒到其腿上。和解条款未披露。该事件于2026年10月29日被报道。

    来源摘录

    • On Thursday, attorneys told Judge Lauren A. R. Lofton that the case had been resolved. No terms were divulged in the judge’s clerk’s minute order.
    • A Starbucks customer settled his lawsuit in which he alleged he was burned after a hot drink handed out by a drive-thru employee spilled onto his lap due to an unsecured lid.
    • In an opinion issued Monday, a Southern District of New York judge granted summary judgment in favor of Starbucks, rejecting a former store manager’s allegations that he was fired in retaliation for reporting underpayment of wages and the use of potentially dangerous pest control strips.
  5. 2023

    前区域经理获得歧视赔偿

    法院命令星巴克向一名前区域经理支付惩罚性和补偿性赔偿,因为发现她因是白人而被解雇,这与公司对费城事件的回应有关。

  6. 2023

    巴西运营合作伙伴破产

    运营巴西星巴克门店的SouthRock Capital进入破产程序。该运营商表示,在业务重组和弱势门店得到处理期间,门店将继续运营。

  7. 2022

    星巴克因重庆门店事件在中国遭遇舆论批评

    公众反弹

    2022年2月,一则称重庆门店员工要求在店外用餐的警察离开的描述在网上传播后,星巴克在中国受到批评。该描述广泛传播,引发公众对公司的批评。星巴克为沟通不当道歉,称事件是误会。公司否认员工驱赶警察或试图投诉他们。该事件使这起事件及公司在中国的回应受到关注。

    品牌回应

    • 道歉 — Starbucks

      Starbucks apologized on its Weibo account late on Monday for "inappropriate communications," saying the whole thing was a misunderstanding.

    来源摘录

    • Starbucks apologized on its Weibo account late on Monday for "inappropriate communications," saying the whole thing was a misunderstanding.
    • The user's description of the incident quickly went viral on the Twitter-like platform, prompting the ruling Communist party's mouthpiece People's Daily newspaper to issue a commentary, in which it called Starbucks "arrogant".
    • It continued to face criticism online on Tuesday, with a few small companies announcing on Douyin, the Chinese equivalent of TikTok, that they would "boycott" Starbucks by forbidding employees from arranging meetings in or buying drinks from the shops of the coffee chain.
  8. 2022

    星巴克员工因工作场所安全担忧举行罢工

    公众反弹

    布法罗一家星巴克门店的员工因认为人手和资源不足、无法在新冠病例增加期间安全工作而离岗。星巴克当天关闭了该门店。星巴克工人联合会指责公司将利润置于员工之上;星巴克发言人称,公司遵循并超过了疾控中心及专家指南,并提供疫苗和隔离期间的薪酬。

    品牌回应

    • 澄清 — Starbucks

      Starbucks spokesperson Reggie Borges said the company has met and exceeded CDC and expert guidelines and offered vaccine and isolation pay.

    来源摘录

    • "Pressure to go to work is being put on many of us, when some of us already have other health issues. The company has again shown that they continue to put profits above people," Starbucks Workers United said in a statement.
    • Six employees who had been scheduled to work formed a picket line outside the Buffalo store, leading Starbucks to close it for the day, the company said.
    • Employees of a Starbucks store in upstate New York who voted to unionize last month walked off the job Wednesday, saying they lacked the staff and resources to work safely amid surging COVID-19 cases.
  9. 2021

    星巴克因食品安全调查关闭中国两家门店

    整改

    当地媒体报道无锡两家星巴克门店使用过期原料后,星巴克表示已立即关闭这两家门店并展开调查。所提供的来源未独立证实相关指控。

    当事方说明的目的. 开展全面调查。

    品牌回应

    • 调查 — Starbucks

      We take what was reported by local media very seriously, and have immediately closed the two stores in question to conduct a thorough investigation
    • 调查 — Starbucks

      After hearing about the publication, Starbucks shut down the two stores while it conducted it’s own investigation.
    • 道歉 — Starbucks

      They then publicly apologized on Monday stating that the two locations insufficiently paid attention to food safety standards.

    来源摘录

    • In the article that was published by the Beijing News, it said that the Starbucks outlets continued to use matcha liquids to make lattes even if they were already past the expiration dates.
    • "We take what was reported by local media very seriously, and have immediately closed the two stores in question to conduct a thorough investigation," the spokesman of the American coffee chain said in a statement.
    • Starbucks was reported to have shut down two of its stores in China after a local newspaper reported they had used expired ingredients in making beverages.
  10. 2021

    集体诉讼指控星巴克星冰乐标签误导消费者

    提起诉讼

    一宗在马萨诸塞州联邦法院提起的集体诉讼指控,星巴克对一款香草风味星冰乐的标签、营销和销售具有欺骗性,称产品并未使用赋予其标志性香草风味的香草作为原料。这些是诉状中的指控,并非报道所述的法院认定。

    来源摘录

    • The newly appointed Jamestown harbormaster is suing Starbucks, claiming deceptive labeling, marketing and sale of a Frappuccino coffee drink, according to a class-action suit filed in Massachusetts federal court Friday.
    • In reality, the Product contains ‘natural flavor,’ not vanilla, as the ingredient that provides for the Product’s characterizing vanilla flavor,” the complaint says.
    • The beverage under fire is the “Vanilla With Other Natural Flavors Starbucks Frappuccino Chilled Coffee Drink.”
  11. 2020

    热茶烫伤诉讼

    提起诉讼

    Tommy Piluyev 起诉星巴克和 Pactiv Packaging,指控两者存在过失和产品责任;他称自己被洒出的热茶烫伤。报道未说明法院对此作出裁定。

    来源摘录

    • The lawsuit alleging negligence and product liability by Starbucks and Pactiv Packaging, which provides the cups and lids, says the then-22-year-old spent 11 days hospitalized in the burn unit at UC Davis Medical Center, CBS reports.
  12. 2020

    顾客因热茶烫伤起诉星巴克

    提起诉讼

    2020年9月,一名加利福尼亚顾客起诉星巴克和Packaging Inc.,称热茶杯盖脱落导致其严重烫伤。该报道所述为顾客的诉讼指控,并非法院认定。诉讼将星巴克和Packaging Inc.列为被告,核心主张是杯盖脱落并造成所述伤害。来源报道中未提及法院对该指控的裁定。

    品牌回应

    • 调查 — Starbucks

      Starbucks in a responding statement said it was investigating Piluyev’s allegations.
    • 调查 — Starbucks

      A spokesperson for Starbucks told TODAY via email that the company investigated Piluyev’s claim in 2018 and found the handoff to be successful.
    • 持续披露 — Starbucks

      We are continuing to evaluate the claim
    • 调查 — Starbucks

      A spokesperson for Starbucks told TODAY via email that the company investigated Piluyev's claim in 2018 and found the handoff to be successful.

    来源摘录

    • Starbucks in a responding statement said it was investigating Piluyev’s allegations.
    • “As the window associate reached to the SUV’s window sill to deliver the second sleeved and lidded cup to Mr. Piluyev, the lid lost its seal with the cup lip and dislodged from the top of the cup,” according to the lawsuit filed in federal court in Sacramento.
    • A California man struggling to enjoy more intimate moments with his lover has filed a lawsuit against Starbucks for the severe burns he suffered to his stomach, hands and genitals after the lid popped off his hot tea and splashed into his lap.
  13. 2020

    一名女性起诉星巴克涉嫌歧视

    提起诉讼

    一名穆斯林女性在指称咖啡师在她的咖啡杯上写下“ISIS”后,对星巴克提起歧视诉讼。星巴克称该行为并非故意,并表示正在调查。该事件于2020年7月8日被报道。

    品牌回应

    • 调查 — Starbucks

      We are investigating this matter.
    • 否认 — Starbucks

      However we believe, that this is not a deliberate act
    • 调查 — Target

      We have investigated the matter and believe that it was not a deliberate act but an unfortunate mistake that could have been avoided with more clarification.
    • 人事处理 — Target

      We're taking appropriate actions with the team member, including additional training, to ensure this does not occur again,

    来源摘录

    • Aishah has filed a discrimination suite at Starbucks Shop.
    • We are investigating this matter.
    • In the latest incident the famous Starbucks coffee shop had allegedly racially abused a Muslim woman by in-scripting “ISIS” on the coffee cup.
  14. 2020

    印度国家反暴利局对星巴克罚款并责令降价

    罚款或处罚

    在2020年的一项裁决中,印度国家反暴利局因星巴克未将商品及服务税下调的优惠传递给消费者,对其处以1.04亿卢比罚款,并责令其降低产品价格。在印度运营星巴克业务的塔塔集团表示将遵守该裁决。该决定针对的是该公司对减税的处理方式,而非其经营的其他方面。

    品牌回应

    • 持续披露 — Tata Group

      Tata Group said that it would comply with the ruling as a responsible business.

    来源摘录

    • Starbucks has also been asked to "reduce the prices of products so that the benefits of tax reduction are passed on to the recipients".
    • Tata Group said that it would comply with the ruling as a responsible business.
    • Starbucks has been fined Rs 1.04 crore by the National Anti-Profiteering Authority (NAA) for not passing on good and services tax cut benefits on to consumers.
  15. 2019

    俄勒冈男子因疑似杏仁奶误供起诉星巴克

    提起诉讼

    Max Scher 对星巴克提起一宗金额为 10,000 美元的诉讼,称自己点了加豆奶的咖啡,却收到加杏仁奶的咖啡,引发过敏反应并前往急诊。星巴克表示正在调查此事。

    品牌回应

    • 调查 — Starbucks

      The Seattle-based company says they are thoroughly investigating this situation.

    来源摘录

    • The Oregonian/OregonLive reported Thursday that 34-year-old Max Scher filed a $10,000 lawsuit against the company this week saying he had to rush to a Portland emergency room in May after taking sips of the drink.
    • The Seattle-based company says they are thoroughly investigating this situation.
    • The Oregonian/OregonLive reported Thursday that 34-year-old Max Scher filed a US$10,000 lawsuit against the company this week saying he had to rush to a Portland emergency room in May after taking sips of the drink.
  16. 2019

    水污染危机期间星巴克暂时关闭河内七家门店

    整改

    2019年10月,因持续的油污染危机影响供水,星巴克暂时关闭了河内西南部的七家门店。当时尚未确定重新开业日期。相关报道将这些门店的关闭与该地区的水污染情况联系起来。

    来源摘录

    • A Starbucks store on Duy Tan Street in Cau Giay District was closed on October 18, 2019.
    • Coffee shop giant Starbucks has temporarily closed seven stores in Hanoi’s southwestern districts over the ongoing oil contamination crisis.
  17. 2019

    Proven REIT主席就购房言论道歉

    公司回应

    Proven REIT主席Christopher Williams因将减少咖啡消费与购房能力联系起来而受到公众批评后,撤回相关言论,并向为实现置业而作出牺牲的人道歉。他还向星巴克的所有者和特许经营经营者道歉,并撤回对该品牌的提及。

    品牌回应

    • 道歉 — Proven REIT

      The Proven REIT chair has retracted the comment, labelling the remark as flippant and inappropriate. “I wholeheartedly apologise to all those making tremendous sacrifices to achieve homeownership,” he told The Gleaner in a letter to the editor. “I also wish to assure the owners and franchise operators of Starbucks that I meant no harm to their excellent brand and hereby withdraw the reference and unreservedly apologise to them as well,”

    来源摘录

    • “I wholeheartedly apologise to all those making tremendous sacrifices to achieve homeownership,” he told The Gleaner in a letter to the editor. “I also wish to assure the owners and franchise operators of Starbucks that I meant no harm to their excellent brand and hereby withdraw the reference and unreservedly apologise to them as well,”
    • Williams has since faced heavy public criticisms over the remark. The Proven REIT chair has retracted the comment, labelling the remark as flippant and inappropriate.
  18. 2019

    顾客因热水烫伤起诉星巴克

    提起诉讼

    2019年,一名俄勒冈州顾客对星巴克提起诉讼,索赔28.8万美元,称在波特兰一家星巴克门店,杯中热水洒出并造成严重烫伤。该诉讼的核心是指称热水从杯中洒出以及由此造成的伤害。此事于2019年10月被报道。

    品牌回应

    • 调查 — Starbucks

      We take these allegations seriously and are thoroughly investigating.

    来源摘录

    • An Oregon woman is suing Starbucks for at least $288,000 after a local chain allegedly served her water so hot she required skin grafts, according to a report.
    • Philina Cha ordered a cup of joe and hot water at a Starbucks in Portland on Nov. 6, 2017, when the piping hot water spilled from the cup, onto her leg and in her boot, according to The Oregonian, which cites the lawsuit filed in Multnomah County Circuit Court on Tuesday.
    • A Starbucks spokesperson told FOX Business they “believe the claims are without merit.”
  19. 2019

    星巴克前区域经理提起歧视诉讼

    提起诉讼

    星巴克前区域经理香农·菲利普斯起诉星巴克,指控公司歧视白人,并称她在反对解雇一名下属后遭到解雇。星巴克否认相关指控,并表示将为案件进行辩护。争议焦点在于菲利普斯就下属员工被解雇一事提出的歧视与报复指控,以及公司对这些指控的否认。

    品牌回应

    • 否认 — Starbucks

      Starbucks told Fox News: "We deny the claims in the lawsuit and are prepared to defend our case in court."

    来源摘录

    • A former Starbucks regional manager whose territory included a Philadelphia location where two black men were arrested last year after they sat down in the store without ordering anything is suing the company for allegedly discriminating against white people, according to reports.
    • Phillips, a 13-year employee of Starbucks who oversaw stores in southern New Jersey, Philadelphia, Delaware and Maryland, “took steps to ensure that the retail locations within her area were a safe and welcoming environment for all customers, regardless of race,” according to the lawsuit that was filed Monday in the U.S. District Court for New Jersey.
    • A spokesman for Starbucks told ABC News, "We deny the claims in the lawsuit and are fully prepared to present our case in court."
  20. 2019

    星巴克就纽约带薪病假法违规案达成和解

    和解

    在市、州联合调查认定星巴克屡次违反带薪病假要求后,星巴克同意修改政策并支付15万美元补偿以达成和解。报道称,公司此前要求请病假的员工寻找替班人员,未能找到可能面临包括解雇在内的纠正措施。

    来源摘录

    • The "widespread violations" of city law have resulted in a settlement, in which the company agreed to change its policy and pay out $150,000 in restitution.
    • Mayor Bill de Blasio and State Attorney General Tish James announced Thursday that the world's largest coffee chain had previously forced workers to find a substitute when they call out sick.