Controversies
Controversies tied to this brand in public sources. A listing is not a finding of fault.
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2023
Disney-Spectrum carriage dispute
A commercial dispute over programming fees, distribution and the treatment of streaming services caused Disney-owned channels, including ESPN, ABC, FX and National Geographic, to go dark for Spectrum TV subscribers. The dispute ended in a settlement that restored the channels and changed how selected streaming applications could be incorporated into Spectrum video offerings.
2018
New York settlement over internet service claims
Charter and New York entered a settlement resolving litigation and investigation concerning alleged failures to deliver promised internet speeds and alleged misleading claims about video streaming quality. The matter is a significant regulatory and reputational event associated with the Spectrum brand.
2017
New York broadband speed and marketing lawsuit
New York’s attorney general alleged that Charter and the former Time Warner Cable business advertised internet speeds and streaming performance that were not consistently delivered to certain subscribers. The complaint also alleged deficiencies involving modems, routers, network capacity and wireless performance. Charter denied the allegations and liability. The dispute was resolved through a 2018 settlement agreement.