Sony controversies
Controversies tied to this brand in public sources. A listing is not a finding of fault.
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2026
Sony and Universal Music Group file new copyright lawsuit against Suno over v6 model
Lawsuit filed
In 2026, Sony and Universal Music Group filed another lawsuit against AI music company Suno, alleging that its v6 model continues to infringe their copyrights. According to the labels, the v6 model was trained on user outputs from previous models that had themselves been trained on unlicensed music ripped from YouTube and other sources. The labels accused Suno of 'model laundering' and further alleged that Suno used distillation to replicate results from earlier infringing 'teacher' models. Suno said v6 was trained on licensed content, user community interactions and creations, and its team's accumulated learnings.
Company response
Clarification — Suno
Suno spokesperson Rachel Racusen later confirmed to The Verge that data includes “creations” from users, saying, “v6 was trained on content licensed from our partners, interactions including creations and preference signals from our community, and the accumulated learnings from our team,”
Source excerpt
In its complaint shared with The Verge , Sony and UMG accuse Suno of “model laundering,” saying:
The labels claim its new v6 model still infringes on their copyrights because it's trained on user outputs from previous models, which were themselves trained on unlicensed music ripped from YouTube and other sources.
Sony further alleges that Suno used distillation to train v6.
2022
Sony updates Horizon Forbidden West store page after pricing concerns
Company response
Sony updated the PlayStation Store page for Horizon Forbidden West following reports about unclear pricing. According to the source, the page remained unclear, and the article criticized Sony's presentation of pricing. The report also states that Sony did not respond to Eurogamer's request for comment.
Company response
Clarification — Sony
Sony has updated the store page for Horizon Forbidden West on the PlayStation Store after reports on unclear pricing surfaced last week in a number of publications.
Source excerpt
Sony has updated the store page for Horizon Forbidden West on the PlayStation Store after reports on unclear pricing surfaced last week in a number of publications.
So, despite the slight adjustments to the store page, Sony is still hoodwinking consumers who don't know any better.
Even with the change, the page is still unclear.
2021
Sony apologizes and cancels a scheduled product event after backlash
Company response
In 2021, Sony faced criticism from Chinese internet users over its plan to hold a product announcement on July 7, a date the users described as insulting to China and provocative. In response, Sony's official Weibo account issued an apology for the misunderstanding and inconvenience caused by the choice of date and stated that the event had been canceled. The company did not otherwise elaborate on the decision in the quoted statement.
After Chinese internet users criticized Sony's planned July 7 product announcement as insulting China and provocative, Sony's official Weibo account apologized for the misunderstanding and inconvenience caused by the date choice and said it had canceled the event.
Company response
Apology — Sony
對於日期的選擇而造成的誤解和困擾深感抱歉
Source excerpt
日本知名跨國企業「索尼」於前些時候宣布將在7月7日發布新產品,不料這個日期瞬間讓對岸小粉紅們群起崩潰,因為讓他們想起了84年前的「七七事變(盧溝橋事變)」。
爾後,索尼官方微博發布了道歉聲明,表示對於中國網民的關切高度重視,對於日期的選擇而造成的誤解和困擾深感抱歉,已經在第一時間取消。
2021
Sony China fined over advertising
Fine or penalty
Beijing's Chaoyang District Market Supervision Administration fined Sony (China) Co., Ltd. RMB 1 million for violating the Advertising Law. The report says the advertisement promoted a new product with a planned release announcement scheduled for July 7 at 22:00, a time associated with the 1937 Marco Polo Bridge Incident, which prompted controversy.
Source excerpt
The Chinese unit of Sony Group Corp. has been fined 1 million yuan ($155,400) after its Japanese parent planned to release new products on the anniversary of the start of the Sino-Japanese War, according to Chinese authorities.
北京市朝陽區市場監督管理局對當事人罰款100萬元。
結果被北京市朝陽區市場監督管理局罰款100萬元(人民幣,以下同),處罰日期為10月12日。
2021
Former employee sues Sony over alleged racist abuse
Lawsuit filed
Former Sony Electronics employee Duwanikia “Monica” Hill sued Sony and several individuals, alleging that her former boss made racist and verbally abusive comments and that she was fired after filing an abuse complaint. The allegations are described in the lawsuit and are not established as findings.
Company response
Investigation — Sony
“We always take complaints seriously and investigate properly and thoroughly,” Sony spokesperson Rosemary Flynn Smith told CNN Business via email.
Source excerpt
Hill and her attorney filed her lawsuit against Sony on Thursday in the Superior Court of California in San Diego before providing a copy of the complaint to CNN Business.
A former Sony Electronics employee is suing the company and several individuals, accusing her former boss of sabotaging her career and making racist, verbally abusive comments.
2021
Decatur Licensing sues Sony over 5G-related patents
Lawsuit filed
Decatur Licensing sued Sony in the Southern District of New York, alleging that Sony’s Xperia smartphone and other products infringe patents related to use of the 5G standard. The allegations are reported as claims in the lawsuit, not as a court determination.
Source excerpt
The plaintiff, Decatur Licensing, said in the filing that Sony’s Xperia smartphone, and other products infringe upon patents that it holds due to the device’s use oif the 5G cell network standard.
Tech giant Sony was sued by Decatur Licensing in the Southern District of New York Tuesday for patent infringement.
2021
PlayStation user files antitrust suit against Sony
Lawsuit filed
A PlayStation user filed a proposed class-action lawsuit against Sony in California, alleging that Sony's restriction on third-party download codes violated antitrust and unfair-competition laws and enabled it to charge supracompetitive prices for digital PlayStation games. The allegations are claims in the lawsuit, not a court determination.
Source excerpt
A Sony Playstation user has sued the company over its alleged digital monopoly, saying that it allows Sony to charge supra-competitive prices for digital PlayStation games, the media reported.
Lawyers claimed that “Sony’s 2019 decision to stop PlayStation users from buying third-party download codes is violating antitrust and unfair competition laws”.
The suit seeking a class-action lawsuit has been filed in a court in California, reports The Verge.
2021
Class-action lawsuit filed over Sony a7iii camera shutters
Lawsuit filed
A consumer filed a class-action complaint against Sony Electronics Inc., alleging shutter defects in the a7iii camera and that Sony denied warranty claims in violation of various laws. The complaint also asserts warranty, fraud, and other claims; no court determination is reported.
Source excerpt
The plaintiff claimed that shutter failures often occur outside of the one-year warranty, purportedly causing purchasers to pay $500-$650 for shutter repairs or replacements in addition to the $2,000 it cost to purchase the camera in the first place.
On Friday, a consumer filed a class-action complaint in the Southern District of New York against Sony Electronics Inc. for the purported shutter defects on the a7iii camera, the “‘vanguard of the mirrorless camera movement’” and for allegedly denying warranty claims in violation of various laws.
A consumer by the name of John Guerriero has filed a class-action suit against Sony Electronics Inc. in the Southern District of New York over claims that the shutter in the Sony A7 III is not fit for purpose, resulting in much-shortened life expectancies than expected.
2021
Sony sued over PlayStation Store pricing
Lawsuit filed
A proposed class-action antitrust lawsuit was filed against Sony Interactive Entertainment LLC and its parent, Sony Group Corporation. The complaint alleges that Sony restricted competition in digital PlayStation game sales and that consumers were overcharged; these are allegations, not a court determination.
Source excerpt
The Joseph Saveri Law Firm filed a class action antitrust lawsuit on Friday, May 7, in federal court in California against Sony Interactive Entertainment LLC and its parent, Sony Group Corporation, on behalf of users of Sony's wildly popular PlayStation video game console.
The complaint alleges that in the run-up to the release of the PS5 Digital Edition, Sony decided to prohibit retailers and game developers from selling digital download codes for PlayStation video games.
2020
Sony apologizes for PS5 pre-order problems
Company response
Sony apologized for problems with the PS5 pre-order process, stating that it could have been smoother. The company also said that more consoles would become available over the next few days. The statement followed reported difficulties surrounding the pre-order rollout for the console.
Company response
Apology — Sony
Sony has apologised for PS5 pre-orders being a bit of a mess which caused many gamers to miss out on securing a console.
Source excerpt
Now, Sony has apologised for the issue and says it will be releasing more stock in the coming days.
Over the next few days, we will release more PS5 consoles for preorder - retailers will share more details.
Sony has apologised for PS5 pre-orders being a bit of a mess which caused many gamers to miss out on securing a console.
2020
Australian Federal Court fines Sony over PlayStation Store refund policy
Fine or penalty
The Australian Federal Court ordered Sony Interactive Entertainment Europe to pay a fine over representations about consumers' refund rights under Australian Consumer Law for faulty digital purchases. The court found that the representations misrepresented those rights.
Source excerpt
Following a lost case against the Australian Competition and Consumer Commission (ACCC), Sony Interactive Entertainment Europe has been ordered to pay a fine of $3.5 million AU (about $2.4 million USD) by the Australian Federal Court. The core issue concerned the corporation’s PlayStation Store refund policy misleading consumers about their Australian Consumer Law (ACL) rights.
The Australian Federal Court also found that Sony Europe defied the ACL when informing one of the four customers that it could only offer a refund if authorized by the game developer.
Sony Interactive Entertainment Network Europe has been fined $3.5million (£2.8m) by an Australian court after refusing to refund customers who are believed to have purchased faulty digital products.
2020
USITC to investigate Neodron patent allegations against technology companies
Investigation
The US International Trade Commission said it would investigate whether touchscreen devices made by Apple, Amazon and other companies involved alleged patent infringement. Neodron had alleged that the companies infringed four patents it owned; the source reports the investigation was to follow Neodron's February lawsuit.
Source excerpt
其他被告公司也包括亞馬遜、華碩 (2357-TW)、LG、微軟 (MSFT-US)、索尼、以及三星。
美國國際貿易委員會 (ITC) 表示,將針對蘋果 (AAPL-US)、亞馬遜 (AMZN-US) 等製造的觸控螢幕設備是否涉及專利侵權行為進行調查。
該公司聲稱蘋果等公司侵犯了 Neodron 擁有的電容式鍵盤和傳感器相關的四項專利
2011
PlayStation Network security breach
An intrusion into PlayStation Network caused a prolonged outage and compromised account-related personal information. Sony faced regulatory scrutiny, litigation, and criticism over its security and communications response, and subsequently introduced service-restoration and customer-support measures.