Schlichtungsstelle Energie
Schlichtungsstelle Energie is an independent and neutral German body for out-of-court dispute resolution between consumers and energy supply companies.
Last updated September 16, 2026
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Overview
Schlichtungsstelle Energie is an independent and neutral institution for the settlement of disputes between consumers and energy supply companies. It is jointly supported by the Verbraucherzentrale Bundesverband e. V. and the associations of the energy industry. The arbitration procedure is free of charge for private consumers. Its work is supported by an advisory board (Beirat) with an advisory function, comprising 15 persons representing consumers, the energy industry and the responsible federal ministries, with a term of office of three years.
History
Schlichtungsstelle Energie is an independent and neutral institution for the settlement of disputes between consumers and energy supply companies. It is jointly supported by the Verbraucherzentrale Bundesverband e. V. and the associations of the energy industry. The arbitration procedure is free of charge for private consumers. In its work it is supported by an advisory board (Beirat) with an advisory function, comprising 15 persons who represent consumers, the energy industry and the responsible federal ministries; the term of office of the advisory board members is three years.
Products and positioning
Independent and neutral out-of-court dispute resolution body; free of charge for private consumers.
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