Recent events
Recent events tied to this brand in public sources.
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2026
Safaricom reports cyberattack attempts and security investigations
In its 2026 Sustainable Business Report, Safaricom said it detected about 1.25 billion intrusion attempts and investigated more than 130,000 security events. It reported no confirmed material breaches and said DDoS attacks were mitigated without material customer impact.
2026
Safaricom launches Fuliza Ya Pochi
Safaricom launched Fuliza Ya Pochi, an overdraft facility for eligible Pochi La Biashara merchants to access funds when their wallet balance is insufficient.
2026
TECNO and Safaricom announce a discounted price for the POVA Curve 2 5G
TECNO and Safaricom said the POVA Curve 2 5G would be offered in Kenya for KES 44,999, reduced from its regular price of KES 55,999, for purchases made between 21 September and 31 October 2026.
2026
TECNO and Safaricom enter a partnership to promote 5G smartphones
TECNO entered a partnership with Safaricom to promote 5G-enabled smartphones to Kenyan consumers.
2026
Safaricom launches managed SD-WAN service for multi-branch firms
Safaricom introduced a managed Software-Defined Wide Area Network (SD-WAN) service aimed at medium-sized enterprises operating across several locations, bundling network management, equipment, security, maintenance and round-the-clock support under a fixed monthly fee. The entry-level price is Sh9,500 per branch per month on a 36-month agreement with no upfront hardware costs, with tiers Basic Plus, Standard Plus and Advanced Plus offered on 12, 24 or 36-month contracts.
2026
Safaricom launches managed SD-WAN service for multi-branch businesses from KES 9,500 a month
Safaricom launched a managed SD-WAN service that helps businesses connect multiple branches through one centrally managed network, with packages starting at KES 9,500 a month per branch on 12-, 24- and 36-month contracts. The service targets retailers, banks, manufacturers, distributors and healthcare providers operating across multiple locations, and includes equipment, software, maintenance and 24/7 support, with connectivity charged separately.
2026
Safaricom cuts M-Pesa fees for small businesses
Safaricom’s Pata More campaign reduced fees for small-business merchants using M-Pesa, including free customer payments up to specified thresholds and lower payout charges. The campaign runs through Oct. 31.
2021
Google and Safaricom announce a partnership to develop affordable Android smartphones
Google said it would work with Safaricom to develop affordable Android smartphones for first-time internet users.
2021
M-Pesa services experience an outage during app launch
During the Super App launch, M-Pesa users were affected by a service outage that hindered payment transactions; Safaricom confirmed the outage and said it was working to resolve it.
2021
Safaricom launches M-Pesa Super App
Safaricom launched the M-Pesa Super App with offline mode and mini-app functionality.
2021
Safaricom launches Baze video streaming platform in Kenya
Safaricom launched Baze, a subscription-based mobile-first video streaming platform, in Kenya.
2021
Safaricom launches 90-day free data campaign
Safaricom Kenya launched a campaign through which subscribers can receive free data daily for 90 days, depending on their data usage profiles.
2021
Safaricom partners with Ericsson on Kenyan backhaul capacity
Safaricom chose Ericsson to supply microwave solutions based on the E-band platform to achieve multi-Gbps backhaul capacity for nationwide mobile broadband coverage in Kenya.
2021
Safaricom announces 5G technology trials for customers in Kenya
Safaricom announced the launch of 5G technology trials for individual and enterprise customers in Nairobi, Kisumu, Kisii, and Kakamega. The trial will begin with those customers, and the company plans to expand coverage over the following 12 months.
2021
mySafaricom app becomes available on Huawei AppGallery
The mySafaricom app became available for download from Huawei AppGallery.
2021
Safaricom unveils M-PESA Bill Management
Safaricom unveiled M-PESA Bill Management, a platform for businesses handling recurring payments that also lets customers view and automate bill payments. The service is available via *334#; access through an M-PESA app is described as upcoming.
2020
Safaricom announces plan for nationwide 4G coverage in Kenya
Safaricom pledged to extend its 4G network to cover the whole of Kenya by the end of 2020 and said it would increase capital expenditure by 25.5% to KES22.75 billion as part of its coverage plan.
2020
Safaricom rolls out new phone-number prefixes
Safaricom rolled out the 0112, 0113, 0114, and 0115 phone-number prefixes in Kenya. The new numbers were made available through Safaricom shops, dealer outlets, and agents.
2020
Former Safaricom employee sues over alleged workplace negligence
A former Safaricom customer-care employee sued the company seeking compensation after losing her hearing. She attributed the impairment to lengthy work calls and accused Safaricom of negligence for failing to provide appropriate protective gear and adequate safety precautions; these are allegations in the lawsuit.
2020
Safaricom rolls out M-PESA services on *334#
Safaricom rolled out its M-PESA services on the *334# menu, consolidating mobile money services in one menu targeted at non-smartphone users.