Robo Reliance

Robo Reliance LLC is an American field service company dedicated to commercial and emerging robotics. Formed in September 2024 and headquartered in Colorado, the company positions itself as the third-party service layer between robot manufacturers and the businesses that deploy their machines. Rather than building robots, Robo Reliance keeps them running: it provides installation and commissioning, preventive maintenance, break-fix and emergency repair, remote diagnostics and support, and outsourced customer support for robotics companies. The company's model is built on a nationwide network of 1099 independent technicians. Technicians are recruited market by market around each client's deployments, vetted by the company's CTO, and trained and certified on each client's platform before dispatch. As a client adds deployments in a region, Robo Reliance adds technicians there. After-hours and weekend coverage is available, and every interaction or repair is documented in a service ticket. Robo Reliance is deliberately OEM-agnostic, meaning a single provider can cover a mixed fleet from multiple manufacturers. Its stated lead industries are warehousing and logistics, cleaning, welding and industrial automation, construction, agriculture, and food service, with additional support for delivery, security, hospitality, and healthcare robots. Commercial drones and UAVs and humanoid robots are described as growing areas, including humanoid robots in homes as consumer models reach the market. Named clients include Chef Robotics and Corvus Robotics, the maker of the Corvus One autonomous drone for warehouse inventory counting. The company serves two main customer groups: robotics manufacturers (OEMs) that need a nationwide field service partner instead of building their own teams, and operators running commercial robot fleets. Its pitch rests on a gap in the market — robot manufacturers generally do not want to build field service organizations, while the businesses deploying robots rarely have robotics technicians on staff. Robo Reliance fills that gap with one nationwide network and one point of contact. Technician recruiting is powered by Riderflex, the national recruiting and consulting firm founded by Steve Urban. Steve Urban is Founder and Chairman/COO, and Scott Kegerreis is Co-Founder and CEO.

Robo Reliance LLC was formed in September 2024 as a Colorado-based field service company focused on commercial and emerging robotics. It entered the market with a specific thesis: robot manufacturers generally do not want to build their own field service organizations, and the businesses deploying robots rarely have robotics technicians on staff. Robo Reliance set out to fill that gap as an independent, OEM-agnostic service layer operating across the United States. From the outset the company organized itself around a nationwide network of 1099 independent technicians rather than a large in-house workforce. Technicians are recruited market by market around each client's deployments, vetted by the company's CTO, and trained and certified on each client's platform before dispatch. As a client adds deployments in a region, Robo Reliance adds technicians there. This approach lets the company scale coverage with client deployments and offer after-hours and weekend service. Technician recruiting is powered by Riderflex, the national recruiting and consulting firm founded by Steve Urban, who is also Robo Reliance's Founder and Chairman/COO. Scott Kegerreis serves as Co-Founder and CEO. The company built its service catalog around four core offerings: installation and commissioning, preventive maintenance, break-fix and emergency repair, and remote diagnostics and support. It also offers dedicated outsourced customer support for robotics companies — OEMs, operators, and system integrators — with specialists trained on each client's platform answering end-customer calls, walking operators through fault codes and guided diagnostics, coordinating technician dispatch when remote resolution is not possible, and documenting every interaction in a structured service ticket. Support can run standalone or bundled with the field technician network, with defined SLAs in every agreement. Robo Reliance describes its lead industries as warehousing and logistics, cleaning, welding and industrial automation, construction, agriculture, and food service. It also supports delivery, security, hospitality, and healthcare robots, with humanoid and drone service growing alongside client deployments, including humanoid robots in homes as consumer models reach the market. Named clients include Chef Robotics and Corvus Robotics, the maker of the Corvus One autonomous drone for warehouse inventory counting. The company presents itself as serving both robotics manufacturers that need a nationwide field service partner instead of building their own, and operators running commercial robot fleets.

• 2024

  Robo Reliance LLC is formed in Colorado as a field service company for commercial and emerging robotics.

• Company builds a nationwide network of 1099 independent technicians recruited market by market around client deployments.

• Robo Reliance is named as field service provider for clients including Chef Robotics and Corvus Robotics.

Third-party, OEM-agnostic field service layer for commercial and emerging robotics, offering one nationwide network and one point of contact for OEMs and fleet operators.

• Installation and commissioning

  On-site installation and commissioning of commercial and emerging robots wherever they are deployed.

• Preventive maintenance

  Scheduled preventive maintenance for commercial robot fleets.

• Break-fix and emergency repair

  Local technicians dispatched to diagnose and repair down robots on site, with after-hours and weekend coverage available.

• Remote diagnostics and support

  Live remote diagnostics and support; specialists trained on the client's platform answer calls, walk operators through fault codes and guided diagnostics, and coordinate technician dispatch when remote resolution is not possible.

• Outsourced customer support for robotics companies

  Dedicated outsourced customer support for OEMs, operators, and system integrators, with defined SLAs and documentation of every interaction in a structured service ticket.

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2. 2About Robo Reliance — Field Service for Commercial Roboticsroboreliance.com
3. 3Robot Field Services Nationwide | Robo Relianceroboreliance.com
4. 4FAQ — Field Service for Commercial Robotics | Robo Relianceroboreliance.com
5. 5Robo Reliancewikidata.org