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Quest Apartment Hotels controversies

Controversies tied to this brand in public sources. A listing is not a finding of fault.

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  1. 2026

    Quest Apartment Hotels discloses data breach affecting customer records

    Issue disclosure

    Quest Apartment Hotels disclosed a security breach detected on August 17, 2026, stemming from a vulnerability through a third-party service provider, affecting customer records from before June 2025 including names, email addresses, contact details and a small number of dates of birth. Quest notified potentially affected customers, contained the incident, completed remediation work, and notified the Office of the Australian Information Commissioner and the Australian Cyber Security Centre.

    Company response

    • Ongoing disclosure — Quest Apartment Hotels

      In a statement released on Wednesday, Quest said it has contacted all customers who may be affected by the breach to provide support, and it will contact any other potentially affected customers if it uncovers wider effects of the data breach.

    • Remediation — Quest Apartment Hotels

      The company said it has completed remediation work following the breach and is working with external cyber security and privacy advisers.

    • Investigation — Quest Apartment Hotels

      We are continuing to work with relevant privacy and cyber security authorities as our investigation progresses.

    Source excerpt

    • The breach, which was detected on Monday, August 17, has affected Quest customer records from before June 2025 and mostly involves names, email addresses, and other contact details.
    • Quest Apartment Hotels has notified customers whose data has been potentially affected by a security breach stemming from a third-party supplier.
    • The company has attributed the data breach to “a vulnerability through a third-party service provider”, but has not disclosed the name of the supplier.
    Source