Qiwii

Qiwii is a customer-experience technology brand based in Indonesia. Its CX Core Solution portfolio includes online queuing software, customer-satisfaction survey software, queuing and signage kiosk machines, and an AI-based virtual assistant for booking and appointment scheduling via chat such as WhatsApp. The brand states it is trusted by various public institutions and companies in Indonesia, and it positions its offerings for sectors including government, banking, healthcare, logistics, and service centers.

Qiwii presents itself as a customer-experience technology provider addressing fragmented services, long queues, complicated appointment scheduling, limited public insight, and unintegrated systems. It offers a CX Core Solution suite comprising online queuing software, customer-satisfaction survey software, queuing and signage kiosk machines, and an AI-based virtual assistant for booking and scheduling via chat such as WhatsApp. The brand states it is trusted by various public institutions and companies in Indonesia and lists government, banking, healthcare, logistics, and service centers among the sectors it serves.

Redefining customer experience in the digital era through human-understanding technology for smarter, more inclusive, data-driven public and business services.

• Online Queuing Software

  Digital queuing system to organize services more orderly, quickly, and measurably, both online and on-site at service locations.

• Customer Satisfaction Survey Software

  Customer satisfaction survey platform to collect service feedback in real time and based on data.

• Queuing and Signage Kiosk Machines

  Self-service kiosk devices for registration, guest book, information, and queuing in public and corporate services.

• AI-based Virtual Assistant

  AI-based booking and appointment scheduling solution via chat such as WhatsApp, connected directly to the service dashboard.

1. 1New Home - Qiwiiqiwii.id