Puzzel A/S
Puzzel is an AI-powered CX ecosystem born in Norway, providing contact centre solutions.
Last updated September 1, 2026
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Overview
Puzzel is a company that started in Norway in 1998 with the ambition to become Europe's leading provider of CX solutions. It offers an AI-native CX ecosystem that includes a contact centre platform and AI-powered tools like Live Summary. The company emphasizes Nordic values of simplicity, trust, and innovation.
History
Puzzel started in Norway in 1998 with the ambition to become Europe's leading provider of CX solutions. Over time, its contact centre solution evolved into a powerful CX ecosystem.
Products and positioning
AI-native CX ecosystem, modular and future-ready, built on Nordic simplicity.
Puzzel Contact Centre
A contact centre built for how customer service really works, bringing every channel, customer, and agent together in one AI-native solution.
Live Summary
Real-time AI call summaries that cut down on manual admin and give agents more time to support customers.
Sources7 sources
- 1AI-Powered CX Ecosystem | Deliver Faster Human Service | Puzzelpuzzel.com
- 2About us. We’re changing the world of CX | Puzzelpuzzel.com
- 3Live Summary | Real-time AI call summaries for contact centres | Puzzelpuzzel.com
- 4Cloud Contact Centre Platform [Contact Centre Solution] | Puzzelpuzzel.com
- 5Puzzel acquires Logicalware customer engagement platform to enhance customer service portfolio - Directors Club Newsdirectorsclub.news
- 6Puzzel acquires Logicalware to enhance customer service portfoliocontact-centres.com
- 7Puzzel Appoints Frederic Laziou as New CEO to Drive Ambitious Expansion Plansfinanznachrichten.de
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