Profectis Technischer Kundendienst

Profectis Technischer Kundendienst was a German technical customer service and repair organisation for large electrical appliances, particularly white goods. With around 350 field technicians, it was described as the largest manufacturer-independent electrical customer service provider in Germany. It operated a nationwide network and installed, repaired and maintained large electrical appliances in the white goods segment. As a factory customer service for various manufacturers, the company provided services to end customers within the scope of statutory warranty as well as for extended and expired warranties. In addition, Profectis provided services in the commercial environment. The company was founded in 1969 by Gustav Schickedanz under the name Quelle Technischer Kundendienst as the customer service of Quelle GmbH. In 1999, through the merger with Karstadt, it also merged with Rat und Tat, the customer service of Neckermann and Karstadt. In 2000, the customer service was spun off under the name Profectis GmbH and subordinated to Quelle. In the 2008/09 financial year, sales revenues of 73.66 million euros were achieved (previous year: 88.56 million euros) and "on an annual average 1,060 employees were employed". After the Quelle insolvency in 2010, Profectis was taken over by Wolnzach-based RTS Elektronik Systeme GmbH. In 2012, TechnikService 24 GmbH (TS24), the former technical customer service of the Otto Group, was also taken over and integrated by RTS. At the end of 2015, Media-Saturn took over the repair service provider. In September 2019, Media-Saturn announced that it would discontinue the Profectis brand at the end of 2019.

Profectis Technischer Kundendienst was founded in 1969 by Gustav Schickedanz under the name Quelle Technischer Kundendienst as the customer service organisation of Quelle GmbH. It grew into a nationwide service network for large electrical appliances, particularly white goods, and became the largest manufacturer-independent electrical customer service provider in Germany with around 350 field technicians. In 1999, through the merger of Quelle with Karstadt, the customer service also merged with Rat und Tat, the customer service of Neckermann and Karstadt. In 2000, the customer service was spun off under the name Profectis GmbH and subordinated to Quelle. In the 2008/09 financial year, Profectis achieved sales revenues of 73.66 million euros, down from 88.56 million euros in the previous year, and employed an annual average of 1,060 people. After the Quelle insolvency in 2010, Profectis was taken over by Wolnzach-based RTS Elektronik Systeme GmbH. In 2012, TechnikService 24 GmbH (TS24), the former technical customer service of the Otto Group, was also acquired by RTS and integrated into the business. At the end of 2015, Media-Saturn took over the repair service provider. In September 2019, Media-Saturn announced that it would discontinue the Profectis brand at the end of 2019, ending the brand's presence in the German market.

• 2019

  Media-Saturn announced in September that the Profectis brand would be discontinued at the end of 2019.

• 2015

  Media-Saturn took over the repair service provider at the end of the year.

• 2012

  TechnikService 24 GmbH (TS24), the former technical customer service of the Otto Group, was acquired by RTS and integrated.

• 2010

  Taken over by Wolnzach-based RTS Elektronik Systeme GmbH after the Quelle insolvency.

• 2008

  Achieved sales revenues of 73.66 million euros (previous year: 88.56 million euros) and employed an annual average of 1,060 people.

• 2000

  Spun off under the name Profectis GmbH and subordinated to Quelle.

• 1999

  Merged with Rat und Tat, the customer service of Neckermann and Karstadt, following the merger of Quelle with Karstadt.

• 1969

  Founded by Gustav Schickedanz as Quelle Technischer Kundendienst, the customer service of Quelle GmbH.

Largest manufacturer-independent electrical customer service provider in Germany, operating a nationwide network for white goods service.

• Installation, repair and maintenance of large electrical appliances (white goods)

• Warranty and post-warranty service for manufacturers

• Commercial technical services

1. 1Profectis Technischer Kundendienst – Wikidatawikidata.org
2. 2Profectis Technischer Kundendienst – Wikipedia (German)de.wikipedia.org