Press Ganey
Press Ganey is a healthcare experience, patient feedback, analytics, and consulting company best known for patient satisfaction measurement.
Last updated August 31, 2026
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Overview
Press Ganey is a healthcare-focused experience measurement and analytics company based in South Bend, Indiana. It was established in 1985 by Irwin Press, a medical anthropologist, and Rod Ganey, a sociologist and statistician; both were professors at the University of Notre Dame. The company began by developing and distributing surveys that helped hospitals understand how patients viewed their care and service experiences. Its initial business centered on hospital patient-satisfaction research. Over time, Press Ganey expanded from survey administration into benchmarking, reporting, consulting, employee engagement, clinical quality support, provider reputation, digital access, and healthcare analytics. Its products are designed to collect feedback from patients and other healthcare consumers, analyze the results, compare organizations against relevant benchmarks, and help providers identify operational or service improvements. The company’s client base grew steadily during its first fifteen years. Mel Hall joined Press Ganey in 1993 and became chief executive officer in 2001. He led the company until 2012, when he left to establish SpecialtyCare, a Nashville-based medical staffing company. By November 2016, Press Ganey’s surveys were reportedly used by more than 10,000 medical institutions. Its Medical Practice Survey was described in January 2017 as the most widely used outpatient satisfaction survey in the United States. Press Ganey’s influence in healthcare measurement has also been accompanied by debate about the limits and uses of patient-satisfaction data. The Centers for Medicare and Medicaid Services previously used a Press Ganey survey in connection with patient-satisfaction measurement, but replaced it in 2012 with the Hospital Consumer Assessment of Healthcare Providers and Systems, or HCAHPS, following criticism of the earlier approach. This change did not end Press Ganey’s commercial role; rather, the company continued serving healthcare organizations with broader experience-measurement and improvement tools. During the 2020s, Press Ganey pursued an acquisition-led expansion. In 2020 it acquired NarrativeDx, a healthcare-specific natural-language-processing platform, and Doctor.com, a digital provider-information platform supporting directories, online bookings, and provider analysis. In 2021 it acquired SPH Analytics, which measured and analyzed consumer experience in the health-insurance sector. In 2022 it acquired Forsta, a market-research, customer-experience, and employee-experience technology business, extending the group’s capabilities beyond healthcare. The company continued adding specialized analytics and experience-management assets in 2025. It acquired Hyperlift Logic, which focuses on analytics related to Medicare Advantage Stars performance, and acquired InMoment, a customer-experience technology company associated with artificial-intelligence-enabled experience management and analytics. In October 2025, Qualtrics announced an agreement to acquire Press Ganey for $6.75 billion including debt. The transaction was reported as completed in May 2026. The deal positioned Press Ganey’s healthcare, clinical, regulatory, and experience data alongside Qualtrics’ broader experience-management and artificial-intelligence platform. Press Ganey was also recognized as a Leader in the 2025-2026 IDC MarketScape for Worldwide Voice of the Customer Applications.
History
Press Ganey was founded in 1985 by Irwin Press and Rod Ganey, who were then members of the University of Notre Dame faculty. Press brought expertise in medical anthropology, while Ganey contributed sociological and statistical experience. Their company initially served a small number of hospitals with patient-satisfaction surveys and related measurement services. During its first fifteen years, the company gradually expanded its hospital client base. Mel Hall joined the organization in 1993 and became chief executive officer in 2001. Under his leadership, Press Ganey continued building a large healthcare survey and benchmarking business. Hall left the CEO role in 2012 and subsequently founded SpecialtyCare. Press Ganey’s role in patient-experience measurement became particularly visible as healthcare organizations increasingly used survey results to evaluate service quality. The Centers for Medicare and Medicaid Services had previously used a Press Ganey survey for patient-satisfaction measurement. In 2012, however, that approach was replaced by HCAHPS after criticism of the earlier survey system. Press Ganey remained active in the market and continued providing surveys, benchmarking, analytics, and improvement support to healthcare institutions. By 2016, its surveys were reportedly used at more than 10,000 medical institutions. The company broadened its technology portfolio during the 2020s. Its 2020 acquisitions of NarrativeDx and Doctor.com added healthcare-specific natural-language processing and digital provider-information capabilities. In May 2021, the acquisition of SPH Analytics expanded its reach into health-insurance consumer-experience measurement and predictive analytics. In April 2022, Press Ganey acquired Forsta, bringing in market-research, customer-experience, and employee-experience technology and giving the business a wider presence outside traditional healthcare survey work. In 2025, Press Ganey acquired Hyperlift Logic, a healthcare analytics company associated with Medicare Advantage Stars performance, and InMoment, a customer-experience technology provider focused on artificial-intelligence-enabled experience management and analytics. These transactions reinforced a strategy of combining healthcare-specific data and expertise with broader experience-management software. Qualtrics announced in October 2025 that it would acquire Press Ganey for $6.75 billion including debt. The transaction was reported as completed in May 2026. The combination was expected to connect Press Ganey’s healthcare, clinical, regulatory, and experience data with Qualtrics’ artificial-intelligence and experience-management platform. In the same period, Press Ganey was recognized as a Leader in the 2025-2026 IDC MarketScape for Worldwide Voice of the Customer Applications.
- 2026
Qualtrics acquisition completed
[1]Qualtrics completes its reported acquisition of Press Ganey.
- 2025
Hyperlift Logic and InMoment acquisitions
[1]Press Ganey adds Medicare Advantage analytics and broader AI-oriented experience-management capabilities.
- 2022
Forsta acquisition
[1]Press Ganey acquires Forsta and broadens its customer-experience, employee-experience, and market-research technology portfolio.
- 2021
SPH Analytics acquisition
[1]The company expands into health-insurance consumer-experience measurement and predictive analytics.
- 2020
NarrativeDx and Doctor.com acquisitions
[1]Press Ganey adds healthcare natural-language processing and digital provider-information capabilities.
- 2012
Federal patient-satisfaction measurement changes
[1]The Centers for Medicare and Medicaid Services replaces its previously used Press Ganey survey with HCAHPS following criticism of the earlier survey.
- 2001
Mel Hall becomes CEO
[1]Mel Hall assumes the chief executive role.
- 1993
Mel Hall joins Press Ganey
[1]Mel Hall begins working at Press Ganey before later becoming its chief executive.
- 1985
Press Ganey is founded
[1]Irwin Press and Rod Ganey establish the healthcare survey and patient-experience company.
Products and positioning
A healthcare-specific experience measurement and analytics partner that helps providers and related organizations collect feedback, benchmark performance, understand qualitative comments, and improve patient, consumer, provider, and employee experiences.
Patient experience survey
Medical Practice Survey
A survey product used to collect and benchmark patient feedback about outpatient medical practices. It became one of Press Ganey’s best-known offerings and was described in 2017 as the most widely used outpatient satisfaction survey in the United States.
Healthcare analytics · 1985
Patient experience measurement
Press Ganey’s core patient-experience services gather feedback across healthcare settings and convert responses into benchmarking, reporting, and improvement insights for hospitals and other medical institutions.
Artificial intelligence and analytics · 2020
Healthcare natural-language processing
Capabilities added through NarrativeDx support analysis of healthcare language and unstructured feedback, allowing organizations to identify themes in patient and consumer comments.
Provider digital access · 2020
Doctor.com
A provider-information platform offering directory, online-booking, and provider-analysis functions. Press Ganey added the business through its 2020 acquisition of Doctor.com.
Health-insurance analytics · 2021
SPH Analytics
The SPH Analytics business provides consumer-experience measurement and analytical or predictive reporting for health-insurance organizations.
Experience and market research technology · 2022
Forsta
Forsta contributes market-research, customer-experience, and employee-experience technology, extending Press Ganey’s capabilities beyond its traditional healthcare survey base.
Brand decisions
2025
Expand through Hyperlift Logic and InMomentM&ABackground
Press Ganey continued building specialized healthcare analytics and general experience-management capabilities.
Action taken
The company acquired Hyperlift Logic and InMoment.
Aftermath
The acquisitions added Medicare Advantage Stars analytics and AI-oriented customer-experience management capabilities.
2025
Agree to Qualtrics acquisitionM&ABackground
Qualtrics sought to combine its experience-management and artificial-intelligence platform with Press Ganey’s healthcare data and sector expertise.
Action taken
Qualtrics announced an agreement to acquire Press Ganey for $6.75 billion including debt.
Aftermath
The acquisition was reported as completed in May 2026.
Announced transaction value including debt. $6.75 billion (October 2025 announcement)
2022
Acquire ForstaM&ABackground
The company pursued broader experience-management and market-research capabilities.
Action taken
Press Ganey acquired Forsta.
Aftermath
The acquisition expanded the business into customer experience, employee experience, and market research outside its traditional healthcare focus.
2021
Acquire SPH AnalyticsM&ABackground
Press Ganey aimed to deepen its role in consumer-experience measurement for health insurers.
Action taken
The company acquired SPH Analytics.
Aftermath
Press Ganey added health-insurance experience measurement and predictive analytics capabilities.
2020
Acquire NarrativeDx and Doctor.comM&ABackground
Press Ganey sought to expand beyond conventional survey administration into healthcare language analytics and digital provider access.
Action taken
The company acquired NarrativeDx and Doctor.com.
Aftermath
The transactions added healthcare natural-language processing, provider directories, online booking, and provider-analysis capabilities.
Recent events
ACMC Behavioral Medicine Unit receives Guardian of Excellence Award[2]
Reported:
Ashtabula County Medical Center's Inpatient Behavioral Medicine Unit received a Guardian of Excellence Award from Press Ganey, placing it in the 95th percentile for patient experience.
Riverchase Dermatology wins 2020 Guardian of Excellence Award[3]
Reported:
Riverchase Dermatology and Cosmetic Surgery announced it was named a 2020 Press Ganey Guardian of Excellence Award winner for patient experience.
- Unconfirmed
Tahoe Forest Health System named a 2020 Guardian of Excellence Award winner[4]
Reported:
Tahoe Forest Health System was named a 2020 Guardian of Excellence Award winner by Press Ganey. The system said its hospital emergency departments and inpatient departments reached the 95th percentile in patient experience, contributing to the award.
- Unconfirmed
AdvantageCare Physicians receives 2019 Success Story Award[5]
Reported:
AdvantageCare Physicians received Press Ganey's 2019 Success Story Award, recognizing its evolution of care-team roles and associated patient-service education and training.
Rapides Regional Medical Center named a 2019 Guardian of Excellence Award winner[6]
Reported:
Rapides Regional Medical Center was named a 2019 Guardian of Excellence Award winner by Press Ganey for patient experience in Neonatal Intensive Care.
Hospital for Special Surgery receives two 2019 Press Ganey awards[7]
Reported:
Press Ganey named Hospital for Special Surgery a 2019 Guardian of Excellence Award winner and a first-time Pinnacle of Excellence Award winner; the awards were presented at Press Ganey's annual conference in Orlando, Florida.
Sources7 sources
- 1Press Ganeyen.wikipedia.org
- 2ACMC行为医学部获得卓越守护者奖yahoo.com
- 3Riverchase Dermatology荣获2020年Guardian of Excellence奖prnewswire.com
- 4Tahoe Forest Health System 获评 2020 年 Guardian of Excellence Awardtahoedailytribune.com
- 5AdvantageCare Physicians获得2019 Success Story Awardprnewswire.com
- 6Rapides Regional Medical Center获评2019年Guardian of Excellence Award得主kalb.com
- 7特种外科医院获得两项2019年Press Ganey奖项prnewswire.com
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