Premier Service

Premier Service is a Brazilian authorized technical service brand specializing in the maintenance and repair of professional audio equipment, home audio, and residential automation systems. It operates as a brand of Grupo Austhen, a São Paulo-based group that develops and manufactures automation, professional audio, and technical assistance solutions with its own factory in São Paulo. According to the company, its engineering and professional audio maintenance activities date back to 2007, while the Premier Service brand itself has been operating for about six years as of the current website content. The company positions itself as a "smart maintenance" provider. It offers free diagnostics, detailed technical reports and quotations, and a 90-day warranty on repairs for the same defect, with manufacturer warranties on replaced parts. Customers can be served in person in São Paulo or by shipping equipment from anywhere in Brazil, with full tracking on returns. The service covers residential, commercial, and professional sound equipment, including amplifiers, speakers, and home automation devices. Premier Service is described as an authorized technical service provider for the brands it supports, and Wikidata identifies it as the technical division of the Austhen Group serving brands such as IBS Audio Premium, Sansara Eletronica, Xcene, and Loud Audio. The group states it has four brands, four product lines, and 100% national technology, with a dealer program that includes training and dedicated technical support for integrators. As part of Grupo Austhen, Premier Service benefits from in-house manufacturing and quality control. The group's mission emphasizes accessible technology and premium design for connected, comfortable, and efficient spaces, and its vision is to be a national reference in residential automation. Premier Service embodies the group's after-sales and technical support arm, reinforcing the group's commitment to dedicated support at every stage of a project.

Premier Service is a brand of Grupo Austhen, a Brazilian group based in São Paulo that operates in automation, professional audio, and technical assistance. The group states that its engineering and professional audio maintenance activities began in 2007, giving the operation nearly two decades of experience in the sector. The Premier Service brand itself has been active for approximately six years according to the company's current website, which also reports more than 2,400 pieces of equipment serviced. Grupo Austhen describes itself as a national reference in automation, professional audio, and technical assistance solutions, with its own factory in São Paulo and 100% national technology. The group reports having four brands and four product lines, developing products for high-end residential and corporate projects. Premier Service functions as the group's technical division and authorized service arm, supporting brands such as IBS Audio Premium, Sansara Eletronica, Xcene, and Loud Audio. The service model is built around three steps: the customer requests a diagnosis via WhatsApp with a description of the problem and equipment model; Premier Service evaluates the equipment free of charge and sends a detailed report and quotation for approval; and the repaired, tested equipment is returned with a 90-day warranty and full tracking. The company serves customers in person in São Paulo and by shipping from anywhere in Brazil, with business hours Monday to Friday, 08:00 to 16:45. Premier Service emphasizes technology investment, experienced professionals with more than ten years in maintenance, integration with the brands it services, and dedicated support through all channels. The group's broader mission is to develop smart automation solutions that transform spaces into connected, comfortable, and efficient environments, with accessible technology and premium design. Its vision is to be a national reference in residential automation, recognized for innovation, quality, and commitment to the experience of integrators and end users. Values include constant innovation, absolute quality, inspiring design, dedicated support, and appreciation of integrator partners. As part of Grupo Austhen, Premier Service benefits from the group's own manufacturing plant in São Paulo, which ensures full quality control from development to final finish. The group also operates a dealer program with training, dedicated technical assistance, and special conditions for authorized resellers. This structure positions Premier Service as the after-sales and technical support backbone of the group's audio and automation ecosystem.

• 2007

  Grupo Austhen begins engineering and professional audio maintenance activities.

• Premier Service brand operates for approximately six years as of current website content.

• More than 2,400 pieces of equipment serviced.

Smart maintenance and authorized technical service for professional audio and home automation, backed by Grupo Austhen's own manufacturing and national technology.

• Authorized technical assistance for professional audio equipment

• Amplifier and speaker repair

• Home automation maintenance

• Residential, commercial, and professional sound service

1. 1Premier Service — Assistência Técnica Autorizada | São Paulopremierservice.com.br
2. 2Sobre a Premier Service — Áudio Pro SP desde 2007premierservice.com.br
3. 3Premier Servicewikidata.org