Pan Pacific Hotels and Resorts
An upscale international hotel and serviced-suite brand headquartered in Singapore and owned by UOL Group.
Last updated August 31, 2026
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Overview
Pan Pacific Hotels and Resorts is an upscale hospitality brand headquartered in Singapore. Its roots date to 1975, when Japan’s Tokyu Group created the Pan Pacific Hotels marketing identity and sales network through Tokyu Hotels International. The concept was designed to give Tokyu’s international hotel activities a unified presence across the Pacific and wider Asia-Pacific region. The first property established under the Pan Pacific name was Sari Pan Pacific in Jakarta, which opened in 1976 and is now known as Sari Pacific Jakarta, Autograph Collection. The brand developed through a combination of hotel openings, management structures, and corporate consolidation. In 1983, Pan Pacific established Emerald Management Company to manage hotels in Hawaii and California. That year also saw the introduction of the Traveller’s Palm logo, a visual identity associated with the company’s international hotel network. Pan Pacific Vancouver and Pan Pacific Singapore opened in 1986, strengthening the brand’s presence in North America and Southeast Asia. Tokyu Hotels International and Emerald Management Company later merged, creating the organization known as Pan Pacific Hotels and Resorts. In 1989, the Traveller’s Palm became the company-wide mark. The brand’s portfolio has expanded across multiple forms of accommodation. Its core business consists of upscale and luxury hotels in major cities and destination markets. It has also operated resort properties and serviced suites, allowing it to serve both short-stay leisure and business travelers and guests seeking longer accommodations. The serviced-suite format became an important extension of the brand in Singapore and Bangkok. Pan Pacific Serviced Suites Orchard in Singapore, launched in 2008, was the company’s first extended-stay property; further openings followed in Bangkok in 2010 and at Beach Road in Singapore in 2013. Pan Pacific’s geographic footprint has included locations such as Singapore, Vancouver, Whistler, Seattle, Beijing, Dhaka, Kuala Lumpur, Kota Kinabalu, Melbourne, and Hanoi. The network has therefore combined gateway cities, business destinations, and resort-oriented locations rather than concentrating on one national market. Properties generally provide accommodation alongside food and beverage services, meeting and event facilities, and amenities aimed at corporate, leisure, and group travelers. A significant ownership change occurred in 2007, when Singapore-listed developer UOL Group acquired Pan Pacific Hotels and Resorts from Tokyu. The wider hotel organization was subsequently renamed Pan Pacific Hotels Group. The brand became a founding member of the Global Hotel Alliance in the same year, placing it within an alliance of independent hotel brands and giving it a broader international distribution and partnership platform. Pan Pacific Hotels and Resorts is distinct from the group’s PARKROYAL brand, although both operate within Pan Pacific Hotels Group. PARKROYAL emphasizes convenient urban stays, while the Pan Pacific name is positioned toward upscale and luxury hospitality, including full-service hotels, resorts, and serviced residences. The group also developed PARKROYAL COLLECTION as a more sustainability-oriented sub-brand, but those properties are not Pan Pacific-branded offerings. The Anaheim Pan Pacific property, built in 1984, was acquired by The Walt Disney Company in 1995 and later became part of the Disneyland Resort as Disney’s Paradise Pier Hotel. Pan Pacific remains an active international hotel brand under UOL Group’s hospitality portfolio.
History
The Pan Pacific name was created in 1975 by Japan’s Tokyu Group as an international marketing identity and sales network for hotels operated through Tokyu Hotels International. The initiative gave Tokyu’s overseas hospitality activities a common name and identity. Its first Pan Pacific-branded hotel was Sari Pan Pacific in Jakarta, opened in 1976. The property is now known as Sari Pacific Jakarta, Autograph Collection. In 1983, the organization created Emerald Management Company to manage hotels in Hawaii and California. Emerald Management Company broadened the operating structure supporting Pan Pacific’s North American interests. The same year brought the introduction of the Traveller’s Palm logo, which became a recognizable element of the brand’s identity. Pan Pacific Vancouver and Pan Pacific Singapore opened in 1986, extending the network across both sides of the Pacific and adding a major Southeast Asian gateway to the portfolio. Tokyu Hotels International and Emerald Management Company subsequently merged to form Pan Pacific Hotels and Resorts. In 1989, the Traveller’s Palm was adopted as the company-wide mark, consolidating the visual identity of the hotel organization. During the following years, the brand expanded into additional Asian and North American markets, including major urban centers and resort destinations. Its portfolio came to include hotels, resorts, and serviced-suite properties. The company entered the extended-stay segment with Pan Pacific Serviced Suites Orchard in Singapore in 2008. Pan Pacific Serviced Suites Bangkok opened in 2010, followed by Pan Pacific Serviced Suites Beach Road in Singapore in 2013. These properties complemented the conventional hotel business by offering accommodation designed for longer visits and guests requiring residential-style facilities. In 2007, UOL Group Limited acquired Pan Pacific Hotels and Resorts from Tokyu. Following the acquisition, the broader organization adopted the name Pan Pacific Hotels Group. The change placed Pan Pacific within UOL’s property and hospitality activities and provided a Singapore-based ownership structure for the international hotel business. Pan Pacific Hotels and Resorts also became a founding member of the Global Hotel Alliance in 2007, connecting it with a large network of independently branded upscale and luxury hotels. The brand’s historical portfolio has included hotels in Singapore, Vancouver, Whistler, Seattle, Beijing, Dhaka, Kuala Lumpur, Kota Kinabalu, Melbourne, and Hanoi. One former property in Anaheim was built in 1984 and acquired by The Walt Disney Company in 1995. It was subsequently integrated into the Disneyland Resort as Disney’s Paradise Pier Hotel. Pan Pacific Hotels Group also operates the PARKROYAL and PARKROYAL COLLECTION brands. These are related group brands rather than extensions of the Pan Pacific name. Pan Pacific continues to represent the group’s upscale and luxury international hotel positioning, with a portfolio model spanning city hotels, resort accommodation, and serviced suites.
- 2013
Pan Pacific Serviced Suites Beach Road opens
[1]A further serviced-suite property welcomed its first guests in Singapore.
- 2010
Pan Pacific Serviced Suites Bangkok opens
[1]The brand expanded its serviced-suite offering to Bangkok.
- 2008
First Pan Pacific extended-stay property launches
[1]Pan Pacific Serviced Suites Orchard opened in Singapore as the brand’s first extended-stay property.
- 2007
UOL Group acquires the hotel business
[1]UOL Group Limited acquired Pan Pacific Hotels and Resorts from Tokyu and subsequently renamed the wider organization Pan Pacific Hotels Group.
- 2007
Founding membership in Global Hotel Alliance
[1]Pan Pacific became a founding member of the Global Hotel Alliance, an international alliance of independent hotel brands.
- 1989
Traveller’s Palm becomes the company-wide mark
[1]The Traveller’s Palm logo was adopted across the hotel organization as its common corporate mark.
- 1986
Pan Pacific Vancouver and Pan Pacific Singapore open
[1]New properties in Vancouver and Singapore expanded the brand’s trans-Pacific and Southeast Asian presence.
- 1983
Emerald Management Company established
[1]Pan Pacific created Emerald Management Company to manage hotels in Hawaii and California.
- 1983
Traveller’s Palm logo introduced
[1]The Traveller’s Palm visual identity was introduced for the hotel organization.
- 1976
First Pan Pacific hotel opens in Jakarta
[1]Sari Pan Pacific opened in Jakarta, becoming the first property established under the Pan Pacific name.
Products and positioning
Upscale and luxury international hospitality, combining full-service urban hotels, destination resorts, and serviced suites for business, leisure, and extended-stay travelers.
Upscale and luxury hotels · 1975
Pan Pacific Hotels
The core Pan Pacific offering consists of full-service upscale and luxury hotels in major urban, business, and destination markets. Properties typically combine guest rooms and suites with restaurants, bars, meeting facilities, and leisure amenities. The portfolio has included hotels in Singapore, Vancouver, Beijing, Kuala Lumpur, Melbourne, Seattle, and other international cities.
Resort accommodation
Pan Pacific Resorts
Pan Pacific has used its brand across destination-oriented properties as well as city hotels. Resort operations extend the brand’s hospitality proposition to leisure travelers seeking accommodation, dining, recreation, and event services in vacation markets. The historical network has included resort-oriented destinations in North America and other regions.
Serviced suites and extended stay · 2008
Pan Pacific Serviced Suites
Pan Pacific Serviced Suites provides longer-stay accommodation in a residential-style format. The concept began with Pan Pacific Serviced Suites Orchard in Singapore in 2008 and expanded to Bangkok in 2010 and Beach Road in Singapore in 2013. It is intended for guests who need more space and services than a conventional short-stay hotel room.
Hospitality services
Hotel meetings and events
Many Pan Pacific properties support corporate meetings, conferences, social functions, and other group events. These services are delivered alongside accommodation and food and beverage operations, allowing the brand to serve business travelers, tour groups, event organizers, and private functions within a full-service hotel environment.
Brand decisions
2008
Launch of serviced-suite formatProduct launchBackground
The brand sought to extend beyond conventional short-stay hotel accommodation into longer-stay hospitality.
Action taken
Pan Pacific Serviced Suites Orchard opened in Singapore as the first Pan Pacific extended-stay property.
Aftermath
The format was subsequently expanded with properties in Bangkok and Singapore.
2007
Sale to UOL GroupM&ABackground
Tokyu Group sold Pan Pacific Hotels and Resorts as part of a change in ownership of the international hotel business.
Action taken
UOL Group Limited acquired the business and renamed the broader organization Pan Pacific Hotels Group.
Aftermath
Pan Pacific became part of UOL Group’s hospitality portfolio while retaining its international hotel and serviced-suite identity.
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