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npower/Controversies

npower controversies

Controversies tied to this brand in public sources. A listing is not a finding of fault.

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  1. 2015Ofgem customer-treatment settlement
  2. 2013Tax-avoidance criticism
  3. 2008Door-to-door sales conduct allegations

  1. 2015

    Ofgem customer-treatment settlement

    Ofgem ordered npower to pay a £26 million settlement over failures to treat customers fairly. The action followed sustained criticism of the supplier's customer service and complaint handling.

    Source

  2. 2013

    Tax-avoidance criticism

    Politicians and campaigners accused npower of avoiding tax. The company rejected the characterization and attributed its lower-than-expected tax payment to investment-related capital allowances.

    Source

  3. 2008

    Door-to-door sales conduct allegations

    An undercover newspaper investigation alleged that npower's door-to-door representatives misled potential customers and asked them to sign forms without clearly explaining that they were contracts. Ofgem subsequently fined the company £1.8 million.

    Source