NHN Service Technology Corp.

NHN Service Technology Corp. (NHNST), registered in Chinese as 大连慧搜网络技术有限公司, is a China-based service company that operates as a subsidiary within the NHN Group. It was established in Dalian in late 2007, originally under the name Next Human Search Technology Corporation (NHST), and began with database construction and analysis work for the internet search portal NAVER. Over time it evolved into a dedicated operations and support center for NHN's game and content businesses. The company is headquartered in the Dalian High-Tech Industrial Zone, at the Nami Building on Huoju Road. Its registered capital is reported at 880,000 US dollars, and its representative director is Choi Youchul. NHNST describes itself as combining operations with problem-solving, leveraging more than a decade of experience in PC and mobile games. Its service portfolio spans game service planning, design, operations, development, quality assurance (QA), customer support, and localization. The company states it has provided one-stop services to customers in China, Japan, South Korea, and Taiwan. NHNST's operations grew out of NHN Japan's need for offshore support. From 2009, NHN Japan transferred service operation duties — including game service planning, design, operation, development, and customer support — to the Dalian center, which opened as a second center in the Dalian High-Tech Park. The company also handled 24-hour monitoring and customer service for services such as Hangame, NAVER, and later Comico. In 2011 it changed its trade name from Next Human Search Technology Corporation to NHN Service Technology Corp. In 2016 it began offering the Chinese version of the Comico service, and by 2018 it was preparing to introduce more NHN group game products, including #compass (Battle Talent Analysis System). NHNST is part of a wider NHN corporate family that includes NHN Corporation in South Korea, NHN JAPAN, NHN Fukuoka, NHN PlayArt, NHN Techorus, and NHN comico. The Japanese Wikipedia entry identifies NHN comico (now NHN JAPAN) as its parent company and notes that it is also affiliated with NAVER, South Korea's largest internet service company. The company continues to position itself as a specialist in game operations, QA, and multilingual international services, with native-language staff covering 12 languages and 16 countries.

NHN Service Technology Corp. traces its origins to NHN's search and game operations activities in China. In May 2006, a Beijing team began operations under NHN China. In July 2006, a project to establish a Dalian center was launched, and in November 2006 the Dalian center was set up under NHN China. A Shanghai center opened in March 2007. On December 13, 2007, the company was incorporated as Next Human Search Technology Corporation (NHST), initially focused on database construction and analysis for the NAVER internet search portal. In 2009, NHN Japan transferred its service operation business — including game service planning, design, operation, development, and customer support — to the Dalian center, which opened as a second center in the Dalian High-Tech Park. Also in 2009, NHST Japan (Fukuoka Center) was established, and the Dalian second center was set up in September. The company expanded its scope in 2009 to include development work such as banners and web production, design, 24-hour monitoring and customer service for Hangame, and game QA and game operations. In 2010, it added 24-hour monitoring and customer service for NAVER, obtained a technology-advanced enterprise certificate, and after NHN Japan acquired Livedoor on May 10, 2010, it also handled Livedoor content-related work as part of the search business. In 2011, it began developing smartphone applications and established a FUN QA organization for localization work. On March 24, 2011, the company changed its trade name from Next Human Search Technology Corporation (NHST) to NHN Service Technology Corp. (NHN ST). In 2014, NHNST began 24-hour monitoring and customer service for Comico. In 2016, it started the Chinese version of the Comico service and also began Chinese smartphone game operations. By 2018, it was preparing to introduce more NHN group game products, including #compass (Battle Talent Analysis System). The company remains headquartered in Dalian and continues to provide game service planning, design, operations, development, and customer support, as well as QA and localization services, to clients across Asia.

• 2018

  Plans to introduce more NHN group games, including #compass.

• 2016

  Chinese version of Comico service begins.

• 2014

  Begins 24-hour monitoring and customer service for Comico.

• 2011

  Trade name changed to NHN Service Technology Corp. (NHN ST).

• 2010

  NHN Japan acquires Livedoor; NHNST handles Livedoor content-related work.

• 2009

  NHST Japan (Fukuoka Center) established.

• 2009

  Dalian second center established; NHN Japan service operations transferred.

• 2007

  Shanghai center opens.

• 2007

  Incorporated as Next Human Search Technology Corporation (NHST).

• 2006

  Beijing Team operations begin under NHN China.

• 2006

  Dalian center establishment project begins.

• 2006

  Dalian center established under NHN China.

A specialist offshore operations, QA, and localization center within the NHN Group, serving game and content businesses across Asia.

• Game service planning and design

  Planning and design services for PC and mobile games.

• Game operations

  Live operations for game services, including GM, CS, and CM functions.

• Game development

  Development services including banners, web production, and smartphone applications.

• Quality assurance (QA)

  Functional testing, platform acceptance, content and balance analysis, performance testing, development acceptance, and localization QA.

• Customer support

  24-hour monitoring and customer service for services such as Hangame, NAVER, and Comico.

• Localization and translation

  Localization and translation services with native speakers covering 12 languages and 16 countries.

• International operations services

  International operations and consulting for entering overseas markets.

1. 1NHN Service Technology official websitenhnst.com
2. 2NHN Service Technology - Aboutnhnst.com
3. 3NHN Service Technology - Wikidatawikidata.org
4. 4NHN Service Technology - Japanese Wikipediaja.wikipedia.org