New Era Tickets

New Era Tickets was an entertainment ticketing company based in Exton, Pennsylvania, serving public assembly venues, sports organizations, and entertainment businesses. Its business combined transaction infrastructure with customer-management and fan-marketing capabilities, positioning the company as more than a conventional ticket seller. It supplied tools for internet ticket purchases, order fulfillment, customer service, venue access control, print-at-home ticketing, ticket exchanges, ticket auctions, stored-value functionality, and commercial techniques such as upselling and cross-selling. The company also offered database-marketing services intended to help clients understand their ticket buyers and prospects, increase retention, and improve sales conversion. These capabilities included email deliverability, targeted and customizable messages and offers across marketing channels, lead scoring, and a multi-tenant database architecture. In this model, New Era Tickets functioned as a technology and services partner for organizations that needed to manage ticket inventory, customer relationships, venue entry, and repeat attendance through an integrated platform. New Era Tickets was owned by Comcast Spectacor, the Philadelphia-based sports and entertainment management company. Fred Maglione served as its president and chief executive officer. The company used technology supplied by Paciolan and Neolane, linking its ticketing operations with established venue-ticketing and marketing systems. Comcast Spectacor acquired Paciolan in 2010, bringing the businesses into the same corporate portfolio. In 2014, New Era Tickets was merged into Paciolan, ending New Era Tickets as a separate operating brand or company. Because the available reference material does not identify a distinct founding date, founder, standalone website, or detailed customer roster, those fields remain unspecified.

New Era Tickets operated as a business-to-business ticketing and fan-marketing company in the United States. Based in Exton, Pennsylvania, it supplied services to public assembly facilities, sports organizations, and entertainment companies rather than primarily presenting itself as a consumer-facing ticket marketplace. Its role was to provide the operational, technical, and marketing infrastructure required to sell admission, process orders, control access, and maintain continuing relationships with attendees. The company's ticketing platform covered the principal stages of the admission-sales process. Customers could purchase tickets online, while client organizations could use New Era Tickets for order fulfillment, customer support, access control, print-at-home ticketing, and related transaction administration. The platform also supported online ticket exchanges and ticket auctions, along with stored-value technology. Commercial functions such as upselling and cross-selling were intended to increase the value of each customer relationship by presenting additional products, experiences, or ticket opportunities during and after the purchase process. A second part of the business focused on database marketing. New Era Tickets offered tools and services designed to help clients organize information about customers and prospects, identify likely buyers, and encourage repeat attendance. The described capabilities included email deliverability, customization of messages and offers across marketing channels, lead scoring, and a multi-tenant database architecture. This combination of ticketing operations and marketing analytics reflected the broader shift in venue and sports business from one-time ticket transactions toward structured customer-retention programs. New Era Tickets was owned by Comcast Spectacor, a Philadelphia-based entertainment management company with interests in sports and live entertainment. Fred Maglione was identified as the company's president and chief executive officer. Its technology environment included systems provided by Paciolan and Neolane. Comcast Spectacor acquired Paciolan in 2010, establishing an ownership connection between New Era Tickets and a major provider of ticketing technology. The company's independent existence ended in 2014, when New Era Tickets was merged into Paciolan. The merger consolidated the related ticketing activities and removed New Era Tickets as a separate operating entity. The available reference material does not establish an exact founding year, a founder, a standalone website, a detailed list of venues, or the geographic scope of operations beyond its U.S. location and business context. It therefore is best documented as a now-defunct corporate ticketing-services brand whose capabilities were absorbed into Paciolan.

• 2014

  New Era Tickets was merged into Paciolan

  [1]New Era Ticketsen.wikipedia.org

  New Era Tickets ceased operating as a separate company after being merged into Paciolan.

• 2010

  Comcast Spectacor acquired Paciolan

  [1]New Era Ticketsen.wikipedia.org

  Comcast Spectacor acquired Paciolan, whose technology was used by New Era Tickets, bringing the two ticketing businesses into the same ownership group.

A full-service ticketing and fan-marketing technology provider for sports, entertainment, and public-assembly organizations.

• Ticketing technology

  Internet ticket sales platform

  New Era Tickets provided online ticket-sales functionality for venues, sports organizations, and entertainment companies. The service formed part of a broader platform that connected digital purchasing with order fulfillment, customer support, access control, and other downstream ticketing operations.

• Admission and venue operations

  Venue access control and print-at-home ticketing

  The company supported technologies used to validate admission and deliver tickets electronically for printing at home. These functions helped client organizations manage entry while reducing dependence on traditional paper-ticket distribution.

• Ticket resale and marketplace services

  Online ticket exchange and auctions

  New Era Tickets offered online exchange and auction capabilities, giving organizations additional ways to manage ticket availability and facilitate transactions beyond an initial primary sale.

• Customer relationship and marketing technology

  Fan database marketing services

  Its database-marketing services helped clients work with customer and prospect information to improve sales and retention. Referenced capabilities included email deliverability, customized communications and offers, lead scoring, and a multi-tenant database architecture.

• New York Cosmos ticketing partnership

  United States · Professional sports

  New Era Tickets announced a partnership with the New York Cosmos to provide or support ticketing services for the soccer organization.

• 2014

  Merger into PaciolanM&A

  Background

  New Era Tickets and Paciolan were related through Comcast Spectacor ownership and shared ticketing-technology activities.

  Action taken

  Comcast Spectacor merged New Era Tickets into Paciolan.

  Aftermath

  New Era Tickets no longer operated as a separate company or brand, with its activities absorbed into Paciolan.

  Source

• 2010

  Alignment with Paciolan under Comcast Spectacor ownershipM&A

  Background

  Comcast Spectacor acquired Paciolan while New Era Tickets was already part of the Comcast Spectacor portfolio. Paciolan technology was used by New Era Tickets.

  Action taken

  The acquisition brought the related ticketing businesses into a common corporate structure.

  Aftermath

  The ownership relationship preceded the eventual consolidation of New Era Tickets into Paciolan.

  Source

1. 1New Era Ticketsen.wikipedia.org