Netcotech

Netcotech is a Canadian managed IT services provider (MSP) headquartered in Edmonton, Alberta. The company positions itself as "Edmonton's best value for managed IT support," emphasizing fast response times, transparent pricing, and a risk-free onboarding model. Its core offering is 24/7 managed IT services, including proactive maintenance, network monitoring, helpdesk support, and vendor management, delivered to small and mid-sized businesses across Edmonton, Calgary, and the wider province of Alberta. Netcotech differentiates itself through aggressive service guarantees. The company advertises a 30-second response time for phone support, 5-to-10-minute response for tickets and emails, a 90-day money-back guarantee, and a price-match promise that beats competing MSP offers by 10%. It also offers free weekly on-site engineer visits for organizations with 10 or more staff, free Fortinet firewall and Aruba WiFi installation, and free advanced security setup including EDR, 24/7 SOC monitoring, and liability insurance for the first year. For clients switching from another provider, Netcotech covers up to $5,000 of existing IT contract costs to facilitate a seamless transition. Beyond general managed IT, Netcotech offers co-managed IT services for organizations that want to augment their internal IT teams, IT consulting, cloud solutions, and cybersecurity services. The company has developed specialized practice areas for law firms and healthcare organizations. For law firms, it provides security and compliance-aligned IT services designed to protect client confidentiality and meet Canadian privacy laws. For healthcare clients—including medical clinics, dental offices, physiotherapy practices, and mental health providers—Netcotech delivers HIPAA-compliant IT support with tools such as Proofpoint Email Protection, SentinelOne EDR, and DNS filtering to protect personal health information. Netcotech's leadership includes CEO and Senior Network Engineer Gideon, who is featured prominently on the company's website. The company reports retaining over 90% of its clients and emphasizes local, responsive support with on-site visits available across Alberta. Its technology stack includes Fortinet firewalls, Aruba WiFi, SentinelOne endpoint detection and response, Proofpoint email security, and Microsoft Office 365 integration. Netcotech serves as a single point of contact for all technology needs, handling network management, updates, access control, patching, and third-party vendor communications on behalf of its clients.

Netcotech is a managed IT services provider based in Edmonton, Alberta, Canada. The company was established to serve small and mid-sized businesses in the Edmonton region that needed reliable, responsive IT support without the cost of maintaining a full in-house IT department. Over time, Netcotech expanded its service area to include Calgary and the broader province of Alberta, and developed specialized offerings for regulated industries such as legal and healthcare. The company's growth strategy has centered on differentiating itself through service guarantees and transparent pricing rather than competing solely on technical breadth. Netcotech advertises a 30-second phone response time, 5-to-10-minute ticket and email response, a 90-day money-back guarantee, and a price-match promise that beats legitimate competing MSP offers by 10%. It also offers free weekly on-site engineer visits for organizations with 10 or more staff, free Fortinet firewall and Aruba WiFi installation, and free advanced security setup including EDR, 24/7 SOC monitoring, and liability insurance for the first year. For businesses switching from another provider, Netcotech covers up to $5,000 of existing IT contract costs. Netcotech's service portfolio includes 24/7 managed IT services, co-managed IT services for organizations that want to augment internal IT teams, IT consulting, cloud solutions, and cybersecurity. The company emphasizes proactive maintenance and 24/7 monitoring to prevent problems before they occur, and reports retaining over 90% of its clients. Its technology stack includes Fortinet firewalls, Aruba WiFi, SentinelOne endpoint detection and response, Proofpoint email protection, DNS filtering, and Microsoft Office 365 integration. In addition to general managed IT, Netcotech has developed vertical-specific practices. For law firms, it provides security and compliance-aligned IT services designed to protect client confidentiality and meet Canadian privacy laws, including multi-factor authentication, endpoint protection, and regular security audits. For healthcare organizations—including medical clinics, dental offices, physiotherapy and chiropractic clinics, mental health practitioners, and urgent care centres—Netcotech delivers HIPAA-compliant IT support with tools such as Proofpoint Email Protection, SentinelOne EDR, and DNS filtering to protect personal health information, and ensures EMR platforms, VoIP phones, patient booking systems, and Office 365 tools work reliably. Netcotech is headquartered in Edmonton and provides service across Alberta. The company is led by CEO and Senior Network Engineer Gideon, who is featured prominently on its website. Netcotech positions itself as a single point of contact for all technology needs, handling network management, updates, access control, patching, and third-party vendor communications on behalf of its clients.

Edmonton's best value for managed IT support, emphasizing fast response times, transparent pricing, risk-free onboarding, and aggressive service guarantees.

• 24/7 Managed IT Services

  Fully managed IT services including proactive maintenance, network monitoring, helpdesk support, and vendor management, with 24/7 monitoring and typically under 30-second phone response.

• Co-Managed IT Services

  IT support that works alongside a client's existing internal IT team to fill gaps and get ahead of problems faster.

• Law Firm IT Services

  Secure, compliant IT services for law firms, including cybersecurity measures, 24/7 managed IT support, cloud solutions, and customized IT strategies aligned with Canadian privacy laws.

• Healthcare IT Services

  HIPAA-compliant IT support for clinics, dental offices, and medical practices, including data protection, cybersecurity, EMR integration, and 24/7 support.

• IT Consulting

  Strategic IT consulting services to help businesses align technology with their goals.

• Cloud Solutions

  Cloud services including secure document management and virtual desktops for flexible, secure access from anywhere.

• Cybersecurity Services

  Advanced cybersecurity protocols including multi-factor authentication, endpoint protection, regular security audits, EDR, 24/7 SOC monitoring, and DNS filtering.

1. 1IT Support Edmonton | IT Outsourcing Services Edmonton.netcotech.com
2. 224/7 Managed IT Services Edmonton | Managed IT Support Servicesnetcotech.com
3. 3IT Services & Support for Law Firms Edmonton, Calgary & Alberta | Netcotechnetcotech.com
4. 4Healthcare IT Services in Edmonton, Calgary & Alberta | Netcotechnetcotech.com
5. 5Netcotechwikidata.org