ModivCare controversies
Controversies tied to this brand in public sources. A listing is not a finding of fault.
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Criticism and audit findings concerning transportation failures
ModivCare was widely criticized for poor transportation service, including incidents in which medical patients were reportedly left stranded. A state audit estimated that more than 40 percent of customers submitted complaints during a five-month period, primarily involving no-show incidents. This estimate contrasted with the company's consistently reported monthly complaint rate of less than 1 percent.