Minute Call

Minute Call is a Spanish call center and contact center brand providing 24/7 telephone answering and virtual receptionist services, designed specifically for small and medium-sized enterprises (PYMES). Founded in November 2024 by Alberto Castiel, the company positions itself as a flexible, month-to-month alternative to large business process outsourcing (BPO) providers, offering both native human agents and AI assistants so that no incoming call goes unanswered. Its services include message taking, lead qualification, appointment booking, and 24/7 overflow coverage, with integration into clients' calendars and CRM systems. The brand targets service-oriented businesses that depend on the telephone as a primary revenue channel, including clinics and healthcare providers, real estate agencies, law firms, dental clinics, accounting and advisory firms, veterinary practices, beauty and aesthetics centers, physiotherapy clinics, insurance agencies, tourism businesses, driving schools, and hospitality. Minute Call emphasizes native Spanish-based agents, no long-term contracts, no minimum call volumes, and no mandatory dedicated team, contrasting these terms with the annual or multi-year contracts typical of large BPOs such as Konecta or Atento. According to its own figures, Minute Call offers 24/7 coverage, a 15-second response time, a 98% response rate, coverage across more than 50 cities in Spain, and native support in three languages (Spanish, English, and French). It reports a 5.0 rating on Trustpilot. The company states it is a commercial partner of Teleperformance, described as the world's number one BPO, and of Zendesk. It is based in Spain and operates primarily in the Spanish market.

Minute Call was founded in November 2024 by Alberto Castiel as a call center and contact center for small and medium-sized enterprises (PYMES) in Spain. The company was created to address a specific problem it highlights in its own materials: that most SMEs lose between 40% and 60% of incoming calls, while 78% of leads choose the business that responds first. For service businesses, the telephone is not merely a communication channel but a primary source of revenue, and Minute Call was designed so that no call goes unanswered. From its launch, the company combined two delivery models: native human agents based in Spain and AI assistants, letting clients choose between a human receptionist, an AI receptionist, or a mix. Its core services include message taking with customized protocols, lead qualification with key data capture, and appointment booking integrated into clients' calendars and CRM systems. It also provides 24/7 coverage and overflow handling for nights, holidays, and peak volumes without requiring clients to expand their own staff. Minute Call positions itself as a commercial partner of Teleperformance, which it describes as the world's number one BPO, and of Zendesk. It markets itself as a flexible alternative to large BPO providers such as Konecta or Atento, which typically work with annual or multi-year contracts. By contrast, Minute Call is contracted month to month, can be cancelled at any time, and imposes no minimum call volume or mandatory dedicated team. The company reports 24/7 coverage, a 15-second response time, a 98% response rate, coverage across more than 50 cities in Spain, and native support in three languages (Spanish, English, and French). It also reports a 5.0 rating on Trustpilot. Its target sectors include clinics and health, real estate agencies, hospitality, law firms, dental clinics, accounting and advisory firms, veterinary practices, aesthetics centers, physiotherapy, insurance, tourism, and driving schools. It is based in Spain and serves the Spanish market.

• 2024

  Minute Call founded by Alberto Castiel as a 24/7 call center for PYMES in Spain.

Flexible, month-to-month 24/7 telephone answering for Spanish SMEs, combining native Spain-based human agents with AI, positioned against large BPOs with long contracts and minimum volumes.

• Recepcionista (human virtual receptionist)

  Native Spain-based human agents answer calls in the client's company name and protocol, taking messages, qualifying leads, and booking appointments.

• Recepcionista IA (AI receptionist)

  AI assistants handle calls alongside or instead of human agents, providing 24/7 coverage and overflow handling.

• Lead qualification

  Agents ask client-defined questions and send an immediate summary so the client only calls back relevant leads.

• Appointment booking

  Appointments are scheduled in the client's calendar or CRM according to real availability and confirmed with the customer.

• 24/7 and overflow coverage

  Coverage for nights, holidays, and volume peaks with agents or AI, without the client expanding staff.

1. 1Minute Call | Call Center para PYMESminute-call.com
2. 2Sobre nosotros | minute callminute-call.com
3. 3Minute Callwikidata.org