Meituan controversies
Controversies tied to this brand in public sources. A listing is not a finding of fault.
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2026
SAMR says it will lawfully advance subsequent review of Meituan's acquisition of Maiyatian
Investigation
At a press conference on the morning of October 10, 2026, China's State Administration for Market Regulation (SAMR) said it would balance development and regulation and lawfully advance the subsequent review of Meituan's acquisition of equity in Maiyatian, a delivery aggregation platform. SAMR said its review found the concentration may have the effect of eliminating or restricting competition in China's domestic delivery aggregation platform services market, could affect small and medium merchants' independent choice of delivery capacity and crowd out other third-party capacity providers, and would further strengthen Meituan's market control in the domestic online food delivery and instant retail platform markets; SAMR informed the applicant of this assessment, the applicant submitted a conditional commitments plan, and SAMR held China's first-ever public hearing in a concentration review on September 18, 2026 on whether the plan could resolve the competition concerns.
Stated objective. Balance development and regulation; maintain fair competition order in the delivery aggregation platform services market, protect the lawful rights and interests of small and medium merchants, riders and other business entities, and prevent 'involution-style' competition.
Company response
Remediation — 美团
市场监管总局将本案可能具有排除、限制竞争效果的审查意见及时告知申报方，申报方提交了附条件承诺方案。
Remediation — 美团（申报方）
市场监管总局将本案可能具有排除、限制竞争效果的审查意见及时告知申报方，申报方提交了附条件承诺方案。
Source excerpt
美团是国内头部网络餐饮外卖平台，麦芽田主要从事配送聚合平台服务，连接多家第三方配送运力商，为商户提供配送解决方案。
2024年，双方在中国境内配送聚合平台市场合计市场份额超过50%。
IT之家 10 月 10 日消息，今日，市场监管总局召开“经营者集中简易案件审查制度成效”专题新闻发布会。
2021
Food delivery platform fined 3.442 billion yuan for 'choose one of two' monopoly conduct
On October 8, 2021, the State Administration for Market Regulation determined that Meituan engaged in 'choose one of two' monopoly conduct in the online food delivery platform services market within China, fined it 3.442 billion yuan, and ordered it to fully refund 1.289 billion yuan in exclusive cooperation deposits.
2021
Report raises complaints about Meituan power-bank charging and fees
Issue disclosure
A January 5, 2021 report described consumer complaints that Meituan power banks ran out of charge quickly while users were still charged. Meituan customer service said it could waive the two charges in one customer's case; the report said Meituan had not explained the cause by publication.
Company response
Refund or compensation — 美团客服
美团客服方面则表示，由于小刘是优质客户，可以对上述产生的两笔订单进行免单处理。
Source excerpt
近日，有消费者向界面新闻表示，在使用美团充电宝进行充电时，遇到了充电宝电量不足还被扣费的情况。
尽管电量不足，但是两次充电宝的使用费用均被扣除。
另外，界面新闻还尝试和美团官方取得联系，但截止到发稿前，美团方面并未对此作出解释，尚无法得知出现上述情况的具体原因。
2021
China's market regulator investigates Meituan's unreported Mobike acquisition
Investigation
In 2021, China's State Administration for Market Regulation stated that it was investigating Meituan's acquisition of Mobike over the company's failure to file the transaction as required. The regulator's statement concerned the absence of a legally mandated filing for the deal, and it identified the matter as an investigation into Meituan's acquisition of Mobike for that reason. The announcement did not specify any findings, penalties, or further outcomes at the time.
Source excerpt
市场监管总局对搜电收购街电经营者集中案依法审查，并对美团收购摩拜未依法申报开展调查工作。
2021
China fines Meituan for alleged abuse of market dominance
Fine or penalty
China's State Administration for Market Regulation fined Meituan 3% of its 2020 domestic sales, or 3.442 billion yuan, and ordered it to stop the conduct and refund exclusive cooperation deposits. The regulator found that Meituan had abused its dominant position by imposing exclusive cooperation arrangements that restricted competition.
Company response
Remediation — 美团
美团在公告中表示，将按照《行政处罚决定书》和《行政指导书》全面深入自查整改，杜绝“二选一”。
Source excerpt
2021年10月8日，市场监管总局依法作出行政处罚决定，责令美团停止违法行为，全额退还独家合作保证金12.89亿元，并处以其2020年中国境内销售额1147.48亿元3%的罚款，计34.42亿元。
经查，2018年以来，美团滥用在中国境内网络餐饮外卖平台服务市场的支配地位
构成《反垄断法》第十七条第一款第（四）项禁止“没有正当理由，限定交易相对人只能与其进行交易”的滥用市场支配地位行为。
2020
Food delivery dispatch algorithms and rider delivery pressure spark public controversy
In September 2020, a Renwu report on food delivery riders' delivery time limits and algorithmic pressure triggered widespread discussion. Meituan responded that it would optimize the dispatch system and reward arrangements and leave riders an 8-minute flexible buffer. This item concerns labor conditions, algorithmic governance, and platform management controversy; the cited response is not verification of the actual implementation effect for all orders.
2020
Meituan responds to claims about default enrollment in its payment service
Company response
Consumers said they had been enrolled in Meituan's payment and lending services by default after entering a promotional code. In response, Meituan said the enrollment page displayed the product features and the relevant agreement, and it denied that enrollment was automatic. Meituan also said users could close the service through the app or through customer service.
Company response
Clarification — Meituan
对此，美团相关人士表示，买单是美团面向部分用户灰度运营的信用消费产品，买单的开通页面除展示权益红包外，同时也明确展示了买单“这月花，下月8号还”的产品功能以及相关开通协议，不存在默认开通一说。
Source excerpt
据新流财经Pro报道，近日有消费者自称在使用美团“买单特权”，领取了美团给予的28元限时红包，输入密码之后，便被默认开通了“美团生活费·买单”，及“美团生活费·借钱服务”。
对此，美团相关人士表示，买单是美团面向部分用户灰度运营的信用消费产品，买单的开通页面除展示权益红包外，同时也明确展示了买单“这月花，下月8号还”的产品功能以及相关开通协议，不存在默认开通一说。
如果用户发生误开通操作，或因为其他原因开通后不想再使用该服务，也可随时通过App自助关闭或致电客服95172人工关闭。
2020
Court rules Meituan Xiaodai's lending business unlawful in enforcement cases
Ruling
The Jiaozuo Intermediate People's Court ruled that Meituan Xiaodai had engaged in lending business unlawfully and rejected its enforcement applications. Meituan said it held an online micro-loan license, maintained that its lending was lawful, and had requested review by a higher court; the matter remained in legal proceedings.
Company response
Clarification — Meituan Xiaodai
三快小贷（即美团小贷）拥有网络小贷牌照，系合法从事放贷业务，营业范围明确包含了‘开展各项贷款’，已根据法律规定提请上级法院审查，尚在法律流程中。
Source excerpt
美团方面对《国际金融报》记者回应称，“三快小贷（即美团小贷）拥有网络小贷牌照，系合法从事放贷业务，营业范围明确包含了‘开展各项贷款’，已根据法律规定提请上级法院审查，尚在法律流程中。”
中国裁判文书网近日公布的多份裁定书显示，重庆美团三快小额贷款有限公司（原重庆三快小额贷款有限公司，下称“重庆小贷”）向河南省焦作市中级人民法院（下称“焦作中院”）申请执行仲裁裁决，反被焦作中院判定“违法从事发放贷款业务”，并驳回其执行申请。
2020
Ele.me–Meituan competition dispute transferred to Beijing court
Ruling
A Chinese court issued a civil ruling transferring Ele.me's commercial disparagement and alleged unfair-competition case against Meituan to the Beijing Haidian District People's Court. The allegations include commercial bribery, disparagement, false publicity and pressure on merchants; the report does not establish a final finding on those allegations.
Source excerpt
包括但不限于立即停止诋毁原告商誉、虚假宣传等行为以及停止各种对商户采取的威逼手段，迫使其使用被告独家服务的行为。
中国裁判文书网日前发布上海拉扎斯信息科技有限公司（饿了么）与北京三快在线科技有限公司、北京三快科技有限公司（美团）商业诋毁纠纷、商业贿赂不正当竞争纠纷一审民事裁定书。
裁定为“本案移送北京市海淀区人民法院处理”。
2020
Meituan responds to rider concerns with delivery-system changes
Company response
Meituan responded to public and media concerns about delivery riders and its platform system by announcing changes to its delivery system. The announced changes included an eight-minute flexible delivery window for riders, longer delivery times or suspended orders in bad weather, and an upgraded rider appeal function. The company presented these measures as a response to the concerns raised about riders and the platform system.
Company response
Remediation — 美团
美团表示，将优化系统，每一单外卖，提供准时配送服务的同时，美团调度系统会给骑手留出8分钟弹性时间，恶劣天气下，系统会延长骑手的配送时间，甚至停止接单。另外，骑手申诉功能将升级
Source excerpt
今日晚间，美团通过官方微信回应骑手问题，美团称，“没做好就是没做好，没有借口。系统的问题，终究需要系统背后的人来解决，我们责无旁贷。”美团表示，将优化系统，每一单外卖，提供准时配送服务的同时，美团调度系统会给骑手留出8分钟弹性时间，恶劣天气下，系统会延长骑手的配送时间，甚至停止接单。另外，骑手申诉功能将升级，对于因恶劣天气、意外事件等特殊情况下的超时、 投诉，核实后，将不会影响骑手考核及收入。
2020
Meituan responds to delivery commission controversy
Company response
Meituan responded to attention over delivery commissions by disclosing commission figures and stating that its priority this year was to help three million restaurant merchants sustain and improve their businesses through the platform.
Stated objective. To help three million restaurant merchants survive through delivery and do better.
Company response
Clarification — 美团外卖
针对近期引发关注的佣金话题，美团外卖方面近日首次透露了部分数据：2019年，美团外卖八成以上商户佣金在10%至20%。
Source excerpt
同时，美团表示，今年首要任务是要通过平台切实帮扶300万餐饮商户通过外卖生存下来，并活得更好。
针对近期引发关注的佣金话题，美团外卖方面近日首次透露了部分数据：2019年，美团外卖八成以上商户佣金在10%至20%。
2020
Meituan responds to merchant commission and exclusivity allegations
Company response
After Guangdong restaurant industry associations alleged that Meituan engaged in monopoly pricing and pressed merchants to operate exclusively, Meituan responded that more than 80% of Meituan Waimai merchants paid commissions of 10%–20% in 2019 and described support measures for merchants during the pandemic.
Stated objective. Help 3 million restaurant merchants survive through the food-delivery platform and improve their businesses.
Company response
Clarification — Meituan
对此，美团今日发文回应称：“我们听到了来自商户、协会的声音，这些声音提醒我们：疫情的影响，行业的困难比我们预计的还要大。”
Remediation — Meituan Waimai
疫情期间，美团外卖启动了“春风行动”，推出每月5亿元流量红包、4亿元商户补贴，针对受疫情影响较大的优质商户，按不低于3%~5%的比例返还外卖佣金，覆盖全国商户数量超过60万家，对于武汉商家在2-3月全面免除佣金直至封城结束。
Clarification — 美团
对此，美团方面回应称，“我们听到了来自商户、协会的声音，这些声音提醒我们：疫情的影响，行业的困难比我们预计的还要大。”
Source excerpt
疫情期间，美团外卖启动了“春风行动”，推出每月5亿元流量红包、4亿元商户补贴，针对受疫情影响较大的优质商户，按不低于3%~5%的比例返还外卖佣金，覆盖全国商户数量超过60万家，对于武汉商家在2-3月全面免除佣金直至封城结束。
对此，美团今日发文回应称：“我们听到了来自商户、协会的声音，这些声音提醒我们：疫情的影响，行业的困难比我们预计的还要大。”
《交涉函》指出，美团外卖在广东餐饮外卖的市场份额高达60-90%，已达到《反垄断法》规定的市场支配地位。同时，美团涉嫌实施垄断定价，新开餐饮商户的佣金最高达26%，已大大超过了广大餐饮商家忍受的临界点；疫情期间，美团却依旧强势要求餐饮商家做“独家经营”。