MatchWorks

MatchWorks is an Australian employment services provider that helps job seekers find meaningful work and supports employers in recruiting staff. It operates through government-funded programs including Inclusive Employment Australia (IEA) and Workforce Australia, and describes itself as one of Australia's leading employment services providers. The organisation says it has helped remove barriers to employment for thousands of people every year for more than 28 years, drawing on strong local community connections across more than 200 locations nationwide. MatchWorks serves a wide range of job seekers, including people living with injury, illness or disability, young job seekers, mature age job seekers, Aboriginal and Torres Strait Islander job seekers, refugees and people from culturally and linguistically diverse backgrounds, parents returning to work, and people who identify as LGBTIQA+. For employers, it offers a no-cost recruitment service, helping organisations of all sizes build more diverse and inclusive workplaces. MatchWorks is proudly part of genU, a community-based and not-for-profit organisation that has supported people of all abilities and backgrounds for more than 70 years. As part of a 'profit for purpose' commitment, MatchWorks and genU return profits back into the communities they work in, supporting projects and activities that increase participation and connection and build more inclusive communities. The organisation has over 500 staff members in more than 200 locations nationwide. Its leadership team includes Sue Osman, Group Executive, Employment, who commenced with genU's MatchWorks team in March 2014 and was appointed to the Group Executive role in July 2026. MatchWorks continues to build ongoing relationships with employers and job seekers to help both succeed and thrive beyond the recruitment process.

MatchWorks has operated in the Australian employment services sector for more than 28 years, according to its own account. Its history is tied to the broader evolution of Australia's employment services system, including the privatisation of the Commonwealth Employment Service (CES) in 1998, after which a range of private and not-for-profit providers took on national employment, disability employment and recruitment services. Over time, MatchWorks grew into a national provider with more than 200 locations and over 500 staff members. It delivers government-funded programs such as Inclusive Employment Australia (IEA) and Workforce Australia, and works with employers to build more diverse and inclusive workplaces through a no-cost recruitment service. MatchWorks is proudly part of genU, a community-based and not-for-profit organisation that has supported people of all abilities and backgrounds for more than 70 years. As part of a 'profit for purpose' commitment, MatchWorks and genU return profits back into the communities they work in, supporting projects and activities that increase participation and connection and build more inclusive communities. Sue Osman commenced with genU's MatchWorks team in March 2014 and was appointed to the Group Executive, Employment role in July 2026. She has dedicated her career to employment services since the privatisation of the CES in 1998, holding operational, strategic and innovation leadership roles across private and not-for-profit providers.

• MatchWorks begins operating in Australian employment services (more than 28 years of service as of its own account).

• Sue Osman commences with genU's MatchWorks team.

• Sue Osman appointed Group Executive, Employment.

One of Australia's leading employment services providers, specialising in inclusive employment and no-cost recruitment for employers, operating as a profit-for-purpose part of genU.

• Inclusive Employment Australia (IEA)

  Government-funded program helping people living with injury, disability or health condition to prepare, find and keep a job.

• Workforce Australia services

  Tailored support, mentoring, training and practical assistance for job seekers referred by Centrelink.

• No-cost recruitment for employers

  Helping employers find the right people for their business at no cost.

1. 1MatchWorks | Job Seeker and Inclusive Employment Australia Provider.matchworks.com.au
2. 2About Us - Connect Today, Change Tomorrow | MatchWorksmatchworks.com.au
3. 3Our Team - Connect Today, Change Tomorrow | MatchWorksmatchworks.com.au
4. 4Job Seekers | MatchWorksmatchworks.com.au
5. 5MatchWorkswikidata.org