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Lost Dogs' Home

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An Australian animal-welfare organisation operating shelters, pounds, veterinary services and responsible-pet-ownership programs in Victoria.

Last updated August 26, 2026

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Overview

Lost Dogs' Home is an Australian animal-welfare organisation based in Victoria. Established in 1910, it was created to provide temporary shelter for dogs that had become lost, homeless or vulnerable in Melbourne. The organisation has since developed from a shelter into a broader animal-care and community-service institution covering animal collection, veterinary treatment, behavioural support, reunification, adoption, rescue partnerships and public education. Its central function is the care of lost, stray, injured and abandoned companion animals. The organisation operates animal-pickup services, including round-the-clock response capabilities, and provides temporary accommodation while staff attempt to identify owners and arrange reunification. Animals that cannot be returned are assessed for adoption or transfer to suitable rescue organisations. Medical and behavioural care are used to prepare animals for those outcomes and to address welfare needs that may not be visible when an animal first enters the shelter system. Lost Dogs' Home also operates or supports services intended to reduce the number of animals entering shelters and to make responsible pet ownership more accessible. These activities include pet training, foster care, adoption, desexing and community education. Its Mobile services for Adoption, Desexing and responsible pet ownership Information program, commonly known as MADI, takes low-cost services and information to communities in Victoria, with a particular emphasis on people who may face financial or social barriers to ordinary veterinary and pet-care services. Veterinary care is another important part of the organisation's work. The Lost Dogs' Home Vet Hospital, previously known as the Frank Samways Vet Clinic, provides clinical support for animals in the organisation's care and contributes to wider animal-health services. The organisation has also maintained relationships with rescue groups, using transfers and collaborative placements to expand the number of animals that can be assisted. The organisation has experienced significant governance and leadership instability. From 2015 onward, several senior executives departed or served in interim positions, including the long-serving managing director Graeme Smith, acting chief executive Vince Haining, Paul Kirkpatrick, Terry Makings and Kerry Thompson. The leadership changes were accompanied by public disagreement about the board's strategic direction, executive appointments, membership, proxy voting and the conduct of general meetings. Constitutional amendments adopted in 2017 changed voting arrangements for life members and introduced broader powers for meeting chairs to manage disruptive conduct. Despite those internal disputes, Lost Dogs' Home remains an active Victorian animal-welfare organisation. Its public-facing model combines shelter operations with prevention, treatment, education, community outreach and adoption. The organisation's brand is therefore associated not only with housing lost dogs, but also with a wider service network for dogs and cats, their owners, prospective adopters and community rescue partners.

History

Lost Dogs' Home was established in 1910 in Melbourne to provide temporary refuge for dogs that were lost, starving or otherwise without secure care. Its original purpose was closely tied to the practical problem of stray and ownerless animals in an urban environment: receive animals, protect them from harm, identify their owners where possible and find alternative homes when reunification could not be achieved. Over time, the organisation expanded beyond a basic sheltering function. It developed systems for animal collection, temporary accommodation, veterinary treatment, behavioural support and adoption. These services enabled the organisation to deal with animals that were injured, abandoned or unsuitable for immediate placement. Rescue-group relationships also became an important part of its rehoming model, allowing animals to move into specialist foster or adoption networks when that was appropriate. The organisation's scope broadened further through responsible-pet-ownership programs. Pet training, foster care, adoption support and public education were combined with services intended to prevent avoidable surrender and improve the welfare of animals already living in the community. The MADI program brought mobile adoption, desexing and information services to communities across Victoria, with a stated focus on making basic pet services more accessible to socioeconomically disadvantaged people. Veterinary activity became another major component of the organisation's work. The Lost Dogs' Home Vet Hospital, formerly known as the Frank Samways Vet Clinic, supports animals in the shelter and provides veterinary services more generally. Together with animal pickup and pound operations, this created an integrated model spanning intake, treatment, identification, reunification, adoption and prevention. The organisation entered a period of pronounced governance and leadership conflict from 2015. Graeme Smith, who had served as managing director for 28 years, was removed. He was followed by a succession of acting, interim and permanent chief executives, including Vince Haining, Paul Kirkpatrick, Terry Makings, Kerry Thompson and Andrew Israel. Thompson's resignation in 2016 was publicly attributed to differences with the board over strategic direction. Governance tensions became especially visible at the December 2016 annual general meeting. Disagreement centred on the recruitment of members shortly before the meeting, the use of proxy votes, the rejection of a proposed director and the board's response to questions from members. The dispute continued into 2017, when an extraordinary meeting amended the constitution. The amendments removed voting rights from life members at member meetings and gave meeting chairs wider powers to manage recording devices, banners, potentially disruptive conduct and access to meetings. By October 2018, Keith Drew was identified as chief executive. Although the organisation's internal governance had attracted controversy, its operational identity remained that of a major Victorian animal-welfare provider. Its continuing activities combine sheltering and pound services with veterinary care, adoption, rescue cooperation, community outreach and education about responsible ownership.

  • 2017

    Constitutional amendments adopted

    [1]

    An extraordinary meeting amended member voting arrangements and meeting-conduct provisions.

  • 2016

    Andrew Israel appointed chief executive

    [1]

    Andrew Israel became the organisation's sixth chief executive in four years.

  • 2015

    Long-serving managing director removed

    [1]

    Graeme Smith left the managing-director role after 28 years, beginning a period of substantial executive turnover.

  • 1910

    Organisation established

    [1]

    Lost Dogs' Home was established to provide temporary shelter for lost and starving dogs in Melbourne.

Products and positioning

A Victorian animal-welfare organisation combining shelter and pound operations with veterinary care, adoption, rescue collaboration, community outreach and responsible-pet-ownership education.

  • Animal welfare service · 1910

    Animal shelter and pound services

    The organisation receives lost, stray, injured and abandoned dogs and cats, provides temporary accommodation, and manages the intake and care process while ownership, treatment and placement options are assessed.

  • Rehoming service

    Adoption and rescue rehoming

    Animals that cannot be reunited with their owners may be prepared for adoption or transferred through rescue partnerships. The service includes assessment and, where required, medical or behavioural support before placement.

  • Veterinary service

    The Lost Dogs' Home Vet Hospital

    The veterinary hospital provides clinical care for animals associated with the organisation and forms part of its broader animal-health offering. It was formerly known as the Frank Samways Vet Clinic.

  • Community outreach

    MADI

    MADI stands for Mobile services for Adoption, Desexing and responsible pet ownership Information. The program takes low-cost services, adoption activity and ownership information into Victorian communities, particularly those facing socioeconomic barriers.

Controversies

  • 2017

    Constitutional changes following governance conflict

    After the governance dispute, an extraordinary meeting approved amendments removing voting rights from life members at member meetings and granting the chair wider powers to regulate meeting access and conduct.

  • 2016

    Board and membership dispute at annual general meeting

    The 2016 annual general meeting was marked by conflict over the recruitment of members, the use of proxy votes, the attempted election of a director and the board's handling of member questions concerning governance and finances.

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Marketing campaigns

  • MADI

    Victoria, Australia

    A mobile community program combining adoption, desexing and responsible-pet-ownership information. It is designed to improve access to basic pet services in disadvantaged communities.

    Outcome. The program extends the organisation's welfare and prevention work beyond its shelter sites.

  • Pet Licence

    Australia

    An online responsible-pet-ownership initiative intended to help prospective owners understand the obligations involved in caring for an animal.

Brand decisions

  • 2017

    Amendment of constitutionStrategy

    Background

    The amendments followed a contested annual general meeting involving membership, proxy voting and board accountability concerns.

    Action taken

    The organisation changed life-member voting rights and expanded the chair's authority to control disruptive conduct and access during general meetings.

    Aftermath

    The changes altered the organisation's internal governance framework but did not change its public animal-welfare mission.

  • Expansion of mobile community welfare servicesStrategy

    Background

    Basic animal-care and ownership services can be difficult to access for some Victorian communities.

    Action taken

    The organisation developed the MADI program to deliver adoption, desexing and responsible-pet-ownership information through mobile services.

    Aftermath

    The organisation's work extended beyond shelter operations into community-based prevention and access programs.

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