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Leafworks

Leafworks is a customer service consultancy in the DACH region, combining strategic knowledge with practical know-how, and specializing in AI, automation, and Zendesk implementations.

Last updated September 1, 2026

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Overview

Leafworks is a customer service consultancy based in the DACH region. They describe themselves as one of the most experienced and versatile customer service consultancies in the area, combining strategic knowledge with practical know-how. They help clients develop and implement their vision, both technically and operationally, and support them from the first step to achieving their goals. Their services include customer service AI and automation, customer centricity and customer journey, and digitalization, integration, and migration. They also offer cloud development and individual cloud solutions. They have worked with companies like Staffbase, achieving a 97% customer satisfaction rate.

History

Leafworks is a customer service consultancy in the DACH region. They describe themselves as one of the most experienced and versatile customer service consultancies in the area, combining strategic knowledge with practical know-how. They help clients develop and implement their vision, both technically and operationally, and support them from the first step to achieving their goals. Their services include customer service AI and automation, customer centricity and customer journey, and digitalization, integration, and migration. They also offer cloud development and individual cloud solutions. They have worked with companies like Staffbase, achieving a 97% customer satisfaction rate.

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